Insurance - Personal Injury Claims, Council Insurers and Claims Portal

If your claim relates to Highways, please see the Highways insurance claims page.

Claimants represented by solicitors

If you are a solicitor and need to make a claim against the London Borough of Richmond via the MOJ portal, the council’s current insurers are:

• QBE (Claims handled by Gallagher Bassett)
• Portal ID: D00019, policy number: Y123542QBE0118A

Prior to 1 April 2018 the Council's insurer was Zurich Municipal and their portal code is C00108.  The council’s policy number reference is 01E226.

Claimants not represented by solicitors

Claimants who are not represented by solicitors and claims that do not fall within the scope of the relevant pre-action protocols should continue to notify claims direct to the relevant department within the London Borough of Richmond upon Thames.

Department contact numbers