Satisfaction survey reports

We have conducted several satisfaction surveys to ensure that we continue to measure and improve the level of service we give.

Satisfaction surveys

The following list shows the surveys conducted.

2014

• Service by phone results - February 2014(pdf, 39KB)
• Service by email results - February 2014(pdf, 178KB)
• Face-to-face survey results - February 2014(pdf, 173KB)

2013

• Waste & Recycling survey results August 2013(pdf, 51KB)
• Council Tax survey results May 2013(pdf, 63KB)
• Parking automated survey results February 2013(pdf, 54KB)

2012

• Customer Service face to face survey results November 2012(pdf, 46KB)
• Waste & Recycling automated survey results November 2012(pdf, 39KB)
• Customer Home Page Survey November 2012(pdf, 32KB)
• Richmond Account Survey Results October 2012(pdf, 69KB)
• Customer Experience Survey Results August 2012(pdf, 33KB)
• Registration Services June 2012(pdf, 39KB)
• Online Account Survey May 2012(pdf, 94KB)
• Council Tax Customer Feedback Survey April 2012(pdf, 48KB)
• Planning Survey Results March 2012(pdf, 66KB)
• Council Tax Survey Results January 2012(pdf, 116KB)

2011

• Parking Permits Survey Results October 2011(pdf, 143KB)
• Customer Experience Survey Results June 2011(pdf, 34KB)
• Customer Services face to face Survey Results May 2011(pdf, 60KB)
• Waste & Recycling Automated Survey Results 2011(pdf, 49KB)
• Planning Automated Survey Results January 2011(pdf, 54KB)

2010

• Benefit Proof Letter Improvements Survey December 2010(pdf, 68KB)
• Council Tax Automated Survey Results May 2010(pdf, 52KB)
• Customer Experience Automated Survey Results March 2010(pdf, 58KB)

Compliments

• Compliments received by Customer Services(pdf, 33KB)