NHS COVID-19 App

About the NHS COVID-19 App

People living in England and Wales are being urged to download the NHS official contact-tracing app.

Download the App

The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user's privacy

Features of the app

  • Trace - Get alerted if you have been near other app users who have tested positive for COVID-19
  • Alert  - Lets you know the level of  coronavirus risk in your postcode area
  • Check-in -  Get alerted if you have visited a venue where you may have come into contact with coronavirus
  • Symptoms -  Check if you have coronavirus symptoms and see if you need to order a free test
  • Test - Helps you book a test and get your result
  • Isolate - Keep track of your self isolation countdown and access relevant advice.

The app will help the NHS understand if the virus is spreading in a particular area, and in addition, the Council will be able to respond quickly to stop it spreading further and save lives.

The app will do this while protecting a user's anonymity. The app will not access or track your location. It will only record your distance from other phones that have the NHS Test and Trace app installed. Data is held on your phone

Watch Protecting your privacy:

If you choose to use the venue check in function, your phone will hold protected data about which venues you checked into, and at what time.

The NHS and the Government will not have access to any of this data. They cannot use the app to track your location, for law enforcement, or to monitor self-isolation and social distancing.

If you choose to use the venue check in function, your phone will hold protected data about which venues you checked into, and at what time.

The NHS and the Government will not have access to any of this data. They cannot use the app to track your location, for law enforcement, or to monitor self-isolation and social distancing.

The role of local businesses

One of the features of the NHS Test and Trace app is called Check In. This allows users to check in to participating venues using a QR code. It is to be used alongside the manual contact tracing process.

From Thursday 24 September, if your business or venue falls into one of the sectors that should provide a customer log, it is also a legal requirement that you also display an NHS QR code poster at your venue. The new regulations will be enforced by the Council, who will have the power to issue fines of up to £1,000 for venues that are failing to comply, or the police as a last resort. Fines will rise to up to £4,000 for repeat offenders.

This applies to:

  • Hospitality services, including pubs, bars, restaurants and cafés
  • Tourism and leisure services, including hotels, museums, cinemas, zoos and theme parks
  • Close contact services, including hairdressers, barbershops and tailors
  • Facilities provided by Local Authorities, including town halls and civic centres for events, community centres, libraries and children’s centres

View Introduction to QR posters for businesses:

For more information:

We appreciate that a small number of local businesses might not have access to a computer or printer. Therefore, if you are not able to create and print your personalised QR code poster – please visit one of our libraries or the Civic Centre and Council staff will be able to assist.

Updated: 14 October 2020