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Richmond upon Thames has an exceptional volunteering community and it is no surprise that community groups and residents across the borough are offering their support in response to the coronavirus (COVID-19) outbreak.

Please read this page to find out how you can support your neighbours and the community.

Non-perishable food and essentials needed urgently

Businesses and residents are urged to help some of the borough's older and most vulnerable residents. Find out where to give donations.

Donate to the Covid Community Campaign

Richmond Council has joined a London-wide campaign to drive much-needed support to food charities and local food hubs this winter.

The Covid Community Campaign will help to provide food and support to those struggling.

The campaign has been launched by Dame Louise Casey with London Councils, The Mayor of London and leading national food poverty charities The Trussell Trust, FareShare, Magic Breakfast and Social Bite also lending their support.

The coalition behind the campaign have set out to build upon the community spirit and compassion seen throughout this year in response to COVID-19 and are asking the public, businesses, community and faith groups to give what they can to the campaign fund to support fellow Londoners.

Money raised will be distributed amongst the campaign’s charity partners - The Trussell Trust, FareShare, Magic Breakfast and Social Bite - and 20% of proceeds will go to local charities in each participating Council’s area, including here in Richmond upon Thames.

Make a donation

Become a COVID-19 Community Champion

Could you help keep people aware, informed and up-to-date with the information they need to stay safe and healthy? By having and sharing clear information, you will empower your friends, family and community to make informed choices that may save lives. Find out more and sign up.

COVID Symptom Study

The COVID Symptom Study application is a not-for-profit initiative that launched in March 2020 to support vital COVID-19 research. The app was created by doctors and scientists working in partnership with the health science company ZOE. Its scientific analysis is provided by the university King’s College London and it is supported by the Department of Health and Social Care England. It has over 4 million contributors globally and is the world’s largest ongoing study of COVID-19.

By downloading and using the app, you’re helping and contributing to advance vital research on COVID-19. All you need to do is take one minute each day to self-report your symptoms, even if you feel fine. Your data will be used to track COVID infections and to gain vital research of the different symptoms the virus causes in people.

Your data is protected by the General Data Protection Regulation (GDPR) and will only be used for health research.

Download the app by searching for COVID Symptom Study on your phone’s App Store.

For more information go to: COVID Symptom Study - Help slow the spread of COVID-19

Volunteering support during COVID-19

Richmond Council works in partnership with the Richmond Council for Voluntary Service (Richmond CVS) which supports the many voluntary and community sector organisations in the borough on a day to day basis.

Thank you to all the residents who registered to volunteer at the start of the pandemic, it was an amazing response. More than 3,000 of you signed up with Richmond CVS and the majority of you were able to help in some way and about 1,000 people found a role in a local voluntary organisation. As the COVID-19 situation continues to be challenging and uncertain, there will potentially be a need for more volunteers.

If you want to help

If you are an individual, or business with staff who are interested in helping, we would encourage you to sign up with Richmond upon Thames’ official volunteering database with Richmond CVS. The Council, Richmond CVS and local voluntary organisations want to ensure support is delivered to the right people, at the right time and in the right way - we must also make sure that support is delivered safely.

We are aware of the many excellent groups that have formed in response to this pandemic. If you are such a group, please contact Richmond CVS, if you haven’t already, to make sure your activities ensure the safety and wellbeing of those residents who are most vulnerable during this time.

By registering through Richmond CVS, you will hear about volunteer opportunities to help with local groups. These roles may include:

  • Shopping for food/supplies
  • Delivering food/supplies to vulnerable residents
  • Picking-up and delivering prescriptions
  • Having a friendly phone conversation with those at risk of loneliness when in isolation
  • Walking dogs for those self-isolating
  • Supporting with critical transport needs
  • Helping with digital skills coaching

Other ways of helping include:

  • Donating to food banks
  • Donating money to registered charities who are supporting the vulnerable and isolated
  • Responsible social-distancing and self-isolation
  • Avoiding panic buying groceries and leaving those who are vulnerable without basic items

If you are volunteering to help someone, please take the below steps to make sure you do not contribute to the spread of coronavirus. These include:

  • If you feel at all unwell, do not volunteer to help others who are self-isolating
  • Wash your hands regularly with warm water and soap, especially before and after you deliver any items to a person in isolation
  • If you make a delivery, stay two meters away from the person who is in isolation at all times. Place the items outside their door and then step away
  • Be careful about how you share personal information about yourself and other people. Avoid sharing your or a vulnerable person's address and other contact information in public groups or documents
  • Try to support people who live close to you, so you don't travel larger distances
  • Follow public health guidance on self-isolating yourself and your family

If you need volunteers

If you are a charity or voluntary organisation in need of volunteers, please contact Richmond CVS who can help place volunteers with you.

If you are a group in the borough who has been formed in response to the COVID-19 pandemic, please contact Richmond CVS to make sure you have the right processes in place to ensure the safety and wellbeing of those residents who are most vulnerable during this time.

Updated: 18 January 2022

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