How you can help

Richmond upon Thames has an exceptional volunteering community and it is no surprise that community groups and residents across the borough are offering their support in response to the coronavirus (COVID-19) outbreak.

Please read this page to find out how you can support your neighbours and the community.

Non-perishable food and essentials needed urgently

Businesses and residents are urged to help some of the borough's older and most vulnerable residents. Find out where to give donations.

Volunteering support during the COVID-19.

Richmond Council works in partnership with the Richmond Council for Voluntary Service (Richmond CVS) which supports the many voluntary and community sector organisations in the borough on a day to day basis.

Thank you to all the residents who registered to volunteer at the start of the pandemic, it was an amazing response. More than 3,000 of you signed up with Richmond CVS and the majority of you were able to help in some way and about 1,000 people found a role in a local voluntary organisation. As the COVID-19 situation continues to be challenging and uncertain, there will potentially be a need for more volunteers.

If you want to help

If you are an individual, or business with staff who are interested in helping, we would encourage you to sign up with Richmond upon Thames’ official volunteering database with Richmond CVS. The Council, Richmond CVS and local voluntary organisations want to ensure support is delivered to the right people, at the right time and in the right way - we must also make sure that support is delivered safely.

We are aware of the many excellent groups that have formed in response to this pandemic. If you are such a group, please contact Richmond CVS, if you haven’t already, to make sure your activities ensure the safety and wellbeing of those residents who are most vulnerable during this time.

By registering through Richmond CVS, you will hear about volunteer opportunities to help with local groups. These roles may include:

  • Shopping for food/supplies
  • Delivering food/supplies to vulnerable residents
  • Picking-up and delivering prescriptions
  • Having a friendly phone conversation with those at risk of loneliness when in isolation
  • Walking dogs for those self-isolating
  • Supporting with critical transport needs
  • Helping with digital skills coaching

Other ways of helping include:

  • Donating to food banks
  • Donating money to registered charities who are supporting the vulnerable and isolated
  • Responsible social-distancing and self-isolation
  • Avoiding panic buying groceries and leaving those who are vulnerable without basic items

If you are volunteering to help someone, please take the below steps to make sure you do not contribute to the spread of coronavirus. These include:

  • If you feel at all unwell, do not volunteer to help others who are self-isolating
  • Wash your hands regularly with warm water and soap, especially before and after you deliver any items to a person in isolation
  • If you make a delivery, stay two meters away from the person who is in isolation at all times. Place the items outside their door and then step away
  • Be careful about how you share personal information about yourself and other people. Avoid sharing your or a vulnerable person's address and other contact information in public groups or documents
  • Try to support people who live close to you, so you don't travel larger distances
  • Follow public health guidance on self-isolating yourself and your family

If you need volunteers

If you are a charity or voluntary organisation in need of volunteers, please contact Richmond CVS who can help place volunteers with you.

If you are a group in the borough who has been formed in response to the COVID-19 pandemic, please contact Richmond CVS to make sure you have the right processes in place to ensure the safety and wellbeing of those residents who are most vulnerable during this time.

Updated: 14 October 2020