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The Council and Transport for London (TfL) are making a number of changes in response to the COVID-19 pandemic.

To support this please avoid all but essential travel.


Parking management is an important public service, which provides benefits to motorists and the wider community. Those benefits include reducing congestion, maintaining road safety, improving air quality, whilst helping to ensure access to goods and services. This is extremely important, particularly for health and other key workers, as Richmond Council aims to keep the borough moving and providing essential services at this challenging time.

Parking enforcement

The Council’s parking and enforcement operations have now returned to normal with the concessions for Key Workers remaining in effect for the sectors mentioned below.

Parking for NHS staff and social care workers

To enable those who work in health services or deliver vital community support to more easily park and access people’s homes the Council has suspended enforcement of its on-street and car park facilities for NHS and social care staff.

These staff will need to display a COVID-19 health, care and volunteers parking pass issued by either an NHS Trust, local authority or the Royal Voluntary Service and will be permitted to park in any of the following parking bays without limit:

  • Resident/Shared Use permit bays
  • Pay & Display Bays
  • Council operated car parks

Read the Government announcement.

Please note that this concession will end on 31 May 2021.

Cleaning Pay and Display machines during COVID-19

We have introduced a process of ensuring that all the Pay and display machines are regularly cleaned during the COVID-19 pandemic. There is a set procedure, and this is being carried out by members of staff from the Councils on-street parking contractor. 

The Pay and Display machines are being cleaned with the use of the following:

  • Face mask
  • Eye Protection
  • Alcohol cleaning wipes or liquid isopropyl alcohol and dry wipes or white cotton cloth
  • Plastic bag for disposal
  • Antibacterial hand gel

We are making every effort to ensure that Pay and Display machines are kept clean for use by the public.

Public transport

New Coronavirus restrictions have now been introduced across London.

In Richmond upon Thames, we advise that you should only use public transport for essential reasons.

Examples of essential reasons include:

  • To get to and from work
  • To get essential food or medical supplies including click and collect services
  • To support someone who is vulnerable, if no one else can do so
  • To travel to and from the homes of others in your support bubble
  • To attend an early-years setting, school or college, or to accompany a child who is attending an early years setting, school or college, where necessary
  • To fulfil legal obligations
  • To seek medical care, or avoid illness, injury or harm

We encourage you to walk or cycle where possible and to plan your journey in advance, avoiding busy times and routes if possible.

You can travel outside your area. However, you must not meet people you do not live with in their home or another indoor space, unless they’re in your support bubble.

You can still go on holiday outside of your area, but you should only do this with people you live with (or have formed a support bubble with).

Visit the TfL website for the latest information about changes to public transport.

Remember: Face coverings must be worn for the full duration of journeys on the public transport network, in line with Government rules.


Due to COVID-19, temporary adjustments have been made to the Taxicard scheme to help support its members. You may now use a Taxicard without the member being present, for example, to collect a prescription.

Updated: 19 March 2021