Impact on local services

The safety and wellbeing of residents and our staff is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to keep our communities and staff safe.

We will update this web page with the latest information on Council services.

Arts and culture

Orleans House Gallery in Twickenham and the Riverside Gallery in Richmond are closed to the public.

Care homes, vulnerable and older people

Our health and adult social care services department have been working in partnership with care providers across the borough to ensure that relevant steps are being taken to minimise the risks of the virus for both staff and residents.

See this guidance for health professionals and this for non-clinical settings.

Guidance for residential care homes, supported living and home care guidance.

Children’s Centres and Youth Centres

Our Children’s Centres and Youth Centres are closed. Should you require any support please visit the Local Offer website where information on a range of support services is available.

Day Centres

Sheen Lane Day Centre in East Sheen, the Access Project Day Centre in Whitton and the Woodville Centre in Ham are now closed, in order to protect some of the borough’s most vulnerable residents from coronavirus (COVID-19).

If you are worried about a vulnerable resident, please see our Community Hub.

Council Civic buildings

From Monday 6 July the Civic Centre will partially open for residents who are unable to access services online. Those who need face-to-face support will be able to make an appointment to meet a Council officer to discuss:

  • Parking Permits
  • Council Tax
  • Housing Benefits
  • Housing needs
  • Blue badge assessments
  • Registrars (limited services as per government guidance)

Appointments will be staggered each day and residents will be asked to use an intercom when they arrive. Only those with an appointment will be able to come into the building.

To make an appointment for a face-to-face appointment call 020 8891 1411.

Please continue to access services online if you can, or contact services by telephone:

  • Adult Social Care - Telephone 020 8891 7971
  • Housing and Homelessness - Telephone 0208 891 7409
  • Children and Family Support - Telephone 0208 891 7969
  • Council Tax /Housing Benefit - Telephone 0208 891 1411
  • COVID-19 Community Hub - Telephone 0208 871 6555

Events/Council venue hire

Following the Government guidance regarding stopping all social gatherings and encouraging social distancing, all public events held on Council premises or property will unfortunately be cancelled or postponed. More information

Housing

Check how housing services are currently affected.

Libraries and sports centres

Sports centres

We welcome the Government’s announcement on Thursday 9 July on the reopening of swimming pools and sports facilities.

The safety of staff and customers is paramount and facilities will open in a planned and measured approach, but only when safe to do so and in accordance with recent Government and industry guidance.

To ensure that all of our facilities can meet the social distancing guidelines, measures are being put in place at all of our facilities. These include limiting numbers in all activity areas, advance booking, queuing systems and increased cleaning.

The summer season at the outdoor pool at Pools on the Park usually runs from Easter through to the end of September, and with it being a complex operation, it takes some time to get ready for opening. The timing of this announcement means that it is not possible for the outdoor pool at Pools on the Park to re-open on 11 July 2020. The outdoor grounds will remain closed.

Please bear with us while we finalise these arrangements and further announcements will be made in due course when we can confirm dates for re-opening - we look forward to welcoming all of our users back soon.

If you have any queries, please email us at leisure@richmond.gov.uk

View the most commonly asked questions about Sport & Fitness Services (pdf, 61 KB) during the coronavirus pandemic.

More information on sports centres.

Libraries

Richmond upon Thames Library Service will begin a phased reopening from Monday 6 July 2020, starting with the resumption of the popular click and collect service for library books. 

See more information on our Home Delivery and online services.

Parks

There are no current plans to close our parks, but please remember government guidance on social distancing. Should you have any symptoms of COVID-19, or you are self-isolating, please do not use the park. Our Park Guard partners are carrying out additional patrols. See further information on parks facilities during this time.  

Planning

See details of service changes due to the coronavirus outbreak.

Register Office services

Further to Government announcements on the easing of some lockdown restrictions, Richmond Register Office has reopened, for example registration of births.

Deaths will continue to be registered by telephone. Admission to the office will be by appointment only.
Please see information regarding how to register a death during the coronavirus pandemic.

Registration services for weddings will be starting again from Saturday 4 July 2020, but there will still be restrictions.

Schools

As our schools have begun to welcome back more of their pupils, please see Achieving for Children for the latest information.

Services for children with special education needs

The Council and Achieving for Children (AfC) are working closely with children with special educational needs, disabilities and complex health conditions and their families. More information.

Transport and parking

The Council and Transport for London (TfL) have made a number of changes in response to the COVID-19 pandemic.

To support this please avoid all but essential travel. Read the latest information regarding transport and parking.

Waste and recycling services

The Council is working hard to ensure that where possible waste and recycling services are maintained.

Townmead Road Waste and Recycling Centre has reopened. Queues are long, therefore please check opening times and follow @CentreTownmead for queue length updates before leaving home.

The fortnightly garden waste collection service and bulky waste collection service have started.

See government guidance.

Updated: 10 July 2020