Impact on local services

The safety and wellbeing of residents and our staff is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to keep our communities and staff safe.

As the situation with COVID-19 escalates, Richmond Council will have to work differently to prioritise the wellbeing of our staff and residents. Therefore, it is inevitable that services will be impacted and, in some cases reduced. We are working hard to ensure that core services are retained, and we will prioritise those vulnerable residents in most urgent need of our help.

We will update this web page should any Council services be affected.

Arts and culture

Orleans House Gallery in Twickenham and the Riverside Gallery in Richmond are closed to the public.

Care homes, vulnerable and older people

Our health and adult social care services department have been working in partnership with care providers across the borough to ensure that relevant steps are being taken to minimise the risks of the virus for both staff and residents.

See this guidance for health professionals and this for non-clinical settings.

Guidance for residential care homes, supported living and home care guidance.

Children’s Centres and Youth Centres

Our Children’s Centres and Youth Centres are closed. Should you require any support please visit the Local Offer website where information on a range of support services is available.

Day Centres

Sheen Lane Day Centre in East Sheen, the Access Project Day Centre in Whitton and the Woodville Centre in Ham are now closed, in order to protect some of the borough’s most vulnerable residents from Coronavirus (COVID-19).

All those people who currently access the centres have been contacted with information regarding the continued support that will be available for them, within their own homes. 

If you are worried about a vulnerable resident, please see our Community Hub.

Council Civic buildings

Receptions at the Civic Centre, York House and 42 York Street (Children’s Service) are now closed. Should you need an urgent appointment, please call one of the below: 

  • Adult Social Care - Telephone 020 8891 7971
  • Housing and Homelessness - Telephone 0208 891 7409
  • Children and Family Support - Telephone 0208 891 7969
  • Council Tax /Housing Benefit - Telephone 0208 891 1411
  • COVID-19 Community Hub - Telephone 0208 871 6555

For all non-urgent enquiries, please use the Council website.

Events/Council venue hire

Following the Government guidance regarding stopping all social gatherings and encouraging social distancing, all public events held on Council premises or property will unfortunately be cancelled or postponed. More information

Housing

Check how housing services are currently affected.

Libraries and sports centres

Sports Centres

All Council-run sports centres, including Pools on the Park, are now closed. More information

Libraries

The borough’s libraries will be closed to the public. The Home Delivery service will still be available for existing users although a slight revision to delivery and collection arrangements will be required. Full online and e-book services will continue.  Read more on how to access online services, book returns, renewals and reservations.

Parks

There are no current plans to close our parks, but please remember that they remain open for residents to walk through, not to congregate, remembering government guidance on social distancing. Should you have any symptoms of Covid-19, or you are self-isolating, please do not use the park. All playgrounds are closed. Our Park Guard partners are carrying out additional patrols.

Planning

See details of service changes due to the coronavirus outbreak.

Register Office services

Following Government guidance we have had to cancel a number of weddings at our Register Office and those conducted at licensed venues across the borough, including York House.

In addition, non-essential face to face appointments to register births and take notices of marriage or civil partnership will also be postponed. Please see information regarding how to register a death during the Coronavirus pandemic.

Schools

Richmond Council and Achieving for Children are working with schools in Richmond Borough to coordinate a robust and sustainable response to the Covid-19 outbreak.

Following the guidance issued by the Government, schools in the borough are identifying children of keyworkers and vulnerable children, such as those with Education, Health and Care Plans and those who have social worker support. Schools will provide education on site for those children for the last two weeks of this term, and some provision during the Easter holidays period. More information

Parents and carers can find out more about the current national education arrangements on the Department for Education website.

Each school will be contacting parents regarding the arrangements for Free School meals for those who will be staying at school and those who are not. More information about this guidance.

Services for children with special education needs 

We know that many families are worried about the COVID-19 and the impact it will have on their children with special educational needs, disabilities and complex health conditions. The Council and Achieving for Children (AfC) are working closely with our partners in local schools, residential schools and other education providers to understand their current situations with regards to school and residential unit closures. More information

Transport and parking

The Council and Transport for London (TfL) are making a number of changes in response to the COVID-19 pandemic.

To support this please avoid all but essential travel. Read the latest information regarding transport and parking.

Waste and recycling services

The Council is working hard to ensure that where possible waste and recycling services are maintained. However, inline with Government guidance regarding social distancing and non-essential travel, Townmead Household Waste and Recycling Centre  is closed to business. We are requesting that whilst residents are being asked to stay at home, they do NOT have a ‘clear out’ of their homes e.g. clothes / furniture etc and leave items outside for the kerbside recycling collection service. Please can you store items in your homes for collection when the Government’s restrictions are lifted. Any items left outside could be considered fly tipping.

In addition, the Council’s bulky waste collection service and garden waste collection have been paused until further notice.

See government guidance.

Updated: 1 April 2020