Impact on local services

The safety and wellbeing of residents and our staff is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to keep our communities and staff safe.

We will update this web page with the latest information on Council services.

Arts and culture

Orleans House Gallery in Twickenham is set to reopen on Tuesday 21 July. Opening days and hours are Tuesday to Sunday, 10am to 5pm.

Care homes, vulnerable and older people

Our health and adult social care services department have been working in partnership with care providers across the borough to ensure that relevant steps are being taken to minimise the risks of the virus for both staff and residents.

Guidance for residential care homes, supported living and home care guidance.

Children’s Centres and Youth Centres

Heatham, Ham, Whitton are already open, and AfC are working to support commissioned youth centres to reopen as soon as possible. Children's Centres remain closed but will hopefully open in the next few weeks.

Day Centres

Sheen Lane Day Centre in East Sheen, the Access Project Day Centre in Whitton and the Woodville Centre in Ham have now reopened.

Council Civic buildings

From Monday 6 July the Civic Centre will partially open for residents who are unable to access services online. Those who need face-to-face support will be able to make an appointment to meet a Council officer. Only those with an appointment will be able to come into the building.

To make an appointment for a face-to-face appointment call 020 8891 1411. More information on Civic Centre reopening.

Please continue to access services online if you can, or contact services by telephone:

  • Adult Social Care - Telephone 020 8891 7971
  • Housing and Homelessness - Telephone 020 8891 7409
  • Children and Family Support - Telephone 020 8891 7969
  • Council Tax /Housing Benefit - Telephone 020 8891 1411
  • COVID-19 Community Hub - Telephone 020 8871 6555

Events/Council venue hire

Following the Government guidance, all public events held on Council premises or property will unfortunately be cancelled or postponed. More information on events.

Housing

Check how housing services are currently affected.

Libraries

Richmond upon Thames Library Service has begun a phased reopening, resuming the popular click and collect service for library books.

See more information on our Home Delivery and online services.

Parks

There are no current plans to close our parks, but please remember government guidance on social distancing. Should you have any symptoms of COVID-19, or you are self-isolating, please do not use the park. Our Park Guard partners are carrying out additional patrols. See further information on parks facilities during this time.  

Planning

See details of service changes due to the coronavirus outbreak.

Register Office services

Further to Government announcements on the easing of some lockdown restrictions, Richmond Register Office has reopened, for example registration of births.

Deaths will continue to be registered by telephone. Admission to the office will be by appointment only.
Please see information regarding how to register a death during the coronavirus pandemic.

Registration services for weddings will be starting again from Saturday 4 July 2020, but there will still be restrictions.

Schools

As our schools have begun to welcome back more of their pupils, see Achieving for Children for the latest information.

Services for children with special education needs

The Council and Achieving for Children (AfC) are working closely with children with special educational needs, disabilities and complex health conditions and their families. More information.

Sports centres

Sports centres and swimming pools across the borough have reopened with a reduced capacity. Those wanting to use the facilities now have to book in advance.

Transport and parking

The Council and Transport for London (TfL) have made a number of changes in response to the COVID-19 pandemic, including making it compulsory to wear a face mask on all public transport. 

Read the latest information regarding transport and parking.

Waste and recycling services

Townmead Road Waste and Recycling Centre has reopened. You now need to book in advance.

The fortnightly garden waste collection service and bulky waste collection service have started.

See government guidance.

Updated: 9 September 2020