The safety and wellbeing of residents and our staff is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to keep our communities and staff safe.
We will update this web page with the latest information on Council services.
Orleans House Gallery in Twickenham is set to reopen on Tuesday 21 July. Opening days and hours are Tuesday to Sunday, 10am to 5pm.
Our health and adult social care services department have been working in partnership with care providers across the borough to ensure that relevant steps are being taken to minimise the risks of the virus for both staff and residents.
Guidance for residential care homes, supported living and home care guidance.
Heatham, Ham, Whitton are already open, and AfC are working to support commissioned youth centres to reopen as soon as possible. Children's Centres remain closed but will hopefully open in the next few weeks.
Sheen Lane Day Centre in East Sheen, the Access Project Day Centre in Whitton and the Woodville Centre in Ham have now reopened.
From Monday 6 July the Civic Centre will partially open for residents who are unable to access services online. Those who need face-to-face support will be able to make an appointment to meet a Council officer. Only those with an appointment will be able to come into the building.
To make an appointment for a face-to-face appointment call 020 8891 1411. More information on Civic Centre reopening.
Please continue to access services online if you can, or contact services by telephone:
Following the Government guidance, all public events held on Council premises or property will unfortunately be cancelled or postponed. More information on events.
Check how housing services are currently affected.
Richmond upon Thames Library Service has begun a phased reopening, resuming the popular click and collect service for library books.
See more information on our Home Delivery and online services.
There are no current plans to close our parks, but please remember government guidance on social distancing. Should you have any symptoms of COVID-19, or you are self-isolating, please do not use the park. Our Park Guard partners are carrying out additional patrols. See further information on parks facilities during this time.
See details of service changes due to the coronavirus outbreak.
Further to Government announcements on the easing of some lockdown restrictions, Richmond Register Office has reopened, for example registration of births.
Deaths will continue to be registered by telephone. Admission to the office will be by appointment only. Please see information regarding how to register a death during the coronavirus pandemic.
Registration services for weddings will be starting again from Saturday 4 July 2020, but there will still be restrictions.
As our schools have begun to welcome back more of their pupils, see Achieving for Children for the latest information.
The Council and Achieving for Children (AfC) are working closely with children with special educational needs, disabilities and complex health conditions and their families. More information.
Sports centres and swimming pools across the borough have reopened with a reduced capacity. Those wanting to use the facilities now have to book in advance.
The Council and Transport for London (TfL) have made a number of changes in response to the COVID-19 pandemic, including making it compulsory to wear a face mask on all public transport.
Read the latest information regarding transport and parking.
Townmead Road Waste and Recycling Centre has reopened. You now need to book in advance.
The fortnightly garden waste collection service and bulky waste collection service have started.