You must leave your waste and recycling out before 6am on the day of collection. It will be collected on the same day each week.
If you have enough space at the front boundary of your property, you should leave your waste and recycling for collection there. Make sure your bins and sacks are clearly visible from the road and not obstructing the pavement. Sacks should be tied securely (preferably not blue sacks as these may be confused with our garden recycling sacks).
If you do not have enough space at the front boundary of your property, you can put your waste on the pavement. Use sacks rather than bins and make sure they do not obstruct doorways, pavements or the public highway. Please ensure people with buggies and wheelchair users can pass safely.
Recycling containers should not be placed on the public highway as they cause an obstruction. Some properties are not eligible for kerbside recycling. These are typically flats above shops or properties without any curtilage.
Some flats will have locked communal rubbish stores. To ensure we can collect from these stores it is best to have a code system, such as a punch pad. We cannot guarantee that waste will be collected from locked bin store areas if keys are needed for access.
If you think your waste or recycling collection has been missed you can report this to us online.
You must read all of the guidance before you submit your report.
We encourage residents to recycle using the containers provided.
We recommend the use of dustbins with clip-on lids to prevent scavenging animals getting to your waste. If you do not have dustbins, rubbish must be presented in tied and un-split black refuse sacks. Please do not mix food waste or other easily recycled items with your rubbish unless you do not receive these services.
We provide free boxes for recycling paper, cardboard and packaging as well as special containers for recycling food waste. If you do not have these already, you can order recycling containers.
You should rinse food remnants from containers before recycling them. This helps to ensure that the material can be recycled and reduces costs. Rinsing containers can also help to reduce litter by discouraging scavenging animals from rummaging through recycling boxes awaiting collection. You can purchase net covers for your recycling boxes to prevent items blowing out of them.
Wheeled recycling bins should be available near your wheeled refuse bins or somewhere else agreed with the managing agent and/or residents' association. If there aren't any near your home, you should encourage your managing agent and/or residents' association to liaise with us to address this.
Your recycling bin lids may be locked shut to prevent them being misused for disposing of general rubbish. However, the lids have slots for you to deposit your recyclable materials.
If you live in a flat with eight or more units, you can request a free reusable bag for storing your recycling in your home.
We offer a fortnightly garden recycling service and also sell garden sacks for occasional use. Visit garden recycling to find out how it works.
You can ask us to collect bulky waste from your home such as fridges, freezers or furniture. You can also find out how to get rid of hazardous waste or electrical items from your home.
Everything we collect for recycling is recycled and not sent to landfill. Find out more about our recycling process.
Assisted collections can help residents with a disability, illness or mobility problem, who may otherwise have difficulty leaving their household waste and recycling for collection. Your waste and recycling will be collected from your front doorstep or another front entrance (e.g. outside the garage door) rather than the kerbside.
You can contact us to arrange an assisted collection, or if you wish to cancel this service.
We do not offer assisted collections if you live in a blocks of flat with more than eight units. You should contact your managing agent/landlord (or housing association), if you need help with collecting waste and recycling from your flat.
Updated: 29 January 2018