Guide to waste and recycling

You must leave your waste and recycling out before 6am on the day of collection. It will be collected on the same day each week.

Find my collection day

 

Where to leave items for collection

You should leave your waste and recycling ready for collection from 8pm the night before your collection day, and no later than 6am on your collection day.

If you live in a house

If you have enough space at the front boundary of your property, this is where you should leave your waste and recycling for collection. Make sure your bins and sacks are clearly visible from the road and not obstructing the pavement. Sacks should be tied securely (preferably not blue sacks as these may be confused with our garden recycling sacks).

If you do not have enough space at the front boundary of your property, you can put your waste on the pavement. Use sacks rather than bins and make sure they do not obstruct doorways, pavements or the public highway. Please ensure people with buggies and wheelchair users can pass safely.

Recycling containers should not be placed on the public highway as they cause an obstruction. Some properties are not eligible for kerbside recycling. These are typically flats above shops or properties without any curtilage.

If you a live in a flat

  • Blocks of flats or estates with eight or more units usually have shared communal bins for waste. Where you put your waste depends on what type of property you live in.Your managing agent/landlord or resident's association is responsible for providing appropriate bins for your property
  • Recycling wheeled bins are usually placed near the normal domestic refuse bins (or in any other suitable location approved by the managing agent and/or resident' association)

Some flats will have locked communal rubbish stores. To ensure we can collect from these stores it is best to have a code system, such as a punch pad. We cannot guarantee that waste will be collected from locked bin store areas if keys are needed for access.

Missed collections

If you think your waste or recycling collection has been missed you can report this to us online. Reports will only be considered under certain circumstances, so make sure you have read all of the guidance.

Household recycling

We encourage residents to recycle using the containers provided.

If you live in a house

We provide food waste and household recycling containers free of charge for residents. We do not provide liners for food waste boxes.

* You should rinse food remnants from containers before recycling them. This helps to ensure that the material can be recycled and reduces costs. Rinsing drinks containers can also help to reduce street litter by discouraging scavenging animals from rummaging through recycling boxes awaiting collection. Find out more.

** You may put shredded paper in the blue box. This should be put in a paper bag in the box or at the bottom of the box under other items to avoid it being blown around in wind.

If you live in a flat

Recycling wheeled bins are usually placed near your normal domestic refuse bins (or in any other suitable location approved by the managing agent and/or resident' association). These can be used free of charge. The recycling bin lids will be locked to reduce contamination and vandalism.

If you live in a flat with eight or more units you can request a free reusable bag for storing your recycling in your home.

  • You should use the mixed container bins for plastics*, tins, unbroken glass and aerosals.
  • You should use the mixed paper, card and carton bins for papers and cardboard
  • We cannot collect food waste for recycling from flats or estates made up of five or more units. Instead put your food waste in with your general waste

* Must not contain pesticides or motor oil - find out more

Garden recycling

We offer a fortnightly garden recycling service and also sell garden sacks for occasional use. Visit garden recycling to find out how it works.

Bulky and hazardous waste

You can ask us to collect bulky waste from your home such as fridges, freezers or furniture. You can also find out how to get rid of hazardous waste or electrical items from your home.

What happens to your recycling

Everything we collect for recycling is recycled and not sent to landfill. Find out more about our recycling process.

Assisted collections

Assisted collections can help residents with a disability, illness or mobility problem, who may otherwise have difficulty leaving their household waste and recycling for collection. Your waste and recycling  will be collected from your front doorstep or another front entrance (e.g. outside the garage door) rather than the kerbside.

If you live in a house

You can contact us to arrange an assisted collection, or if you wish to cancel this service.

If you live in a flat

We do not offer assisted collections if you live in a blocks of flat with more than eight units. You should contact your managing agent/landlord (or housing association), if you need help with collecting waste and recycling from your flat.

Contact

Updated: 6 December 2017