Guide to waste and recycling

You must leave your waste and recycling out before 6am on the day of collection. It will be collected on the same day each week.

Find my collection day

 

Where to leave items for collection

You should leave your waste and recycling ready for collection from 8pm the night before your collection day, and no later than 6am on your collection day.

If you live in a house

If you have enough space at the front boundary of your property, you should leave your waste and recycling for collection there. Make sure your bins and sacks are clearly visible from the road and not obstructing the pavement. Sacks should be tied securely (preferably not blue sacks as these may be confused with our garden recycling sacks).

If you do not have enough space at the front boundary of your property, you can put your waste on the pavement. Use sacks rather than bins and make sure they do not obstruct doorways, pavements or the public highway. Please ensure people with buggies and wheelchair users can pass safely.

Recycling containers should not be placed on the public highway as they cause an obstruction. Some properties are not eligible for kerbside recycling. These are typically flats above shops or properties without any curtilage.

If you a live in a flat

  • Blocks of flats or estates with eight or more units usually have shared communal bins for waste. Where you put your waste depends on what type of property you live in.Your managing agent/landlord or resident's association is responsible for providing appropriate bins for your property
  • Recycling wheeled bins are usually placed near the normal domestic refuse bins (or in any other suitable location approved by the managing agent and/or resident' association)

Some flats will have locked communal rubbish stores. To ensure we can collect from these stores it is best to have a code system, such as a punch pad. We cannot guarantee that waste will be collected from locked bin store areas if keys are needed for access.

Missed collections

If you think your waste or recycling collection has been missed you can report this to us online.

You must read all of the guidance before you submit your report.

Household refuse and recycling

We encourage residents to recycle using the containers provided.

If you live in a house

We recommend the use of dustbins with clip-on lids to prevent scavenging animals getting to your waste. If you do not have dustbins, rubbish must be presented in tied and un-split black refuse sacks. Please do not mix food waste or other easily recycled items with your rubbish unless you do not receive these services.

We provide free boxes for recycling paper, cardboard and packaging as well as special containers for recycling food waste. If you do not have these already, you can order recycling containers.

You should rinse food remnants from containers before recycling them. This helps to ensure that the material can be recycled and reduces costs. Rinsing containers can also help to reduce litter by discouraging scavenging animals from rummaging through recycling boxes awaiting collection. You can purchase net covers for your recycling boxes to prevent items blowing out of them.

  • You should use your black box to recycle plastic bottles, clean plastic pots, tubs and trays, unbroken glass bottles, drinks cans, empty aerosol cans, clean food tins and clean aluminium foil.
  • You should use your blue box to recycle clean paper, card, cardboard and clean and dry food/drinks cartons (e.g. Tetra Paks). Large items should be broken down until they fit or flattened and tied in a bundle next to or under your blue box. This prevents waste blowing away and creating litter.
  • You should use your green food waste container for all food waste (cooked or raw). Food waste for collection should be decanted into your large food waste container from your small kitchen food waste caddy.

If you live in a flat with wheeled refuse bins

Wheeled recycling bins should be available near your wheeled refuse bins or somewhere else agreed with the managing agent and/or residents' association. If there aren't any near your home, you should encourage your managing agent and/or residents' association to liaise with us to address this.

  • You should use the mixed container bins to recycle plastic bottles, clean plastic pots, tubs and trays, glass bottles, drinks cans, empty aerosol cans, clean food tins and clean aluminium foil.
  • You should use the mixed paper bins to recycle paper, card, cardboard and clean and dry food/drinks cartons (e.g. Tetra Paks)
  • We cannot collect your food waste for recycling so please try to reduce food waste and put any you do produce in with your general waste if you are unable to compost it at home.

Your recycling bin lids may be locked shut to prevent them being misused for disposing of general rubbish. However, the lids have slots for you to deposit your recyclable materials. 

If you live in a flat with eight or more units, you can request a free reusable bag for storing your recycling in your home.

Garden recycling

We offer a fortnightly garden recycling service and also sell garden sacks for occasional use. Visit garden recycling to find out how it works.

Bulky and hazardous waste

You can ask us to collect bulky waste from your home such as fridges, freezers or furniture. You can also find out how to get rid of hazardous waste or electrical items from your home.

What happens to your recycling

Everything we collect for recycling is recycled and not sent to landfill. Find out more about our recycling process.

Assisted collections

Assisted collections can help residents with a disability, illness or mobility problem, who may otherwise have difficulty leaving their household waste and recycling for collection. Your waste and recycling  will be collected from your front doorstep or another front entrance (e.g. outside the garage door) rather than the kerbside.

If you live in a house

You can contact us to arrange an assisted collection, or if you wish to cancel this service.

If you live in a flat

We do not offer assisted collections if you live in a blocks of flat with more than eight units. You should contact your managing agent/landlord (or housing association), if you need help with collecting waste and recycling from your flat.

Contact

Updated: 29 January 2018