The LBRUT Sports app for iOS and Android is here. Our free app allows you to easily view your centre's information, book group exercise classes, view gym programmes and timetables.
Search for "LBRUT Sports" in your app store and enjoy all the benefits that the app offers.
Obtain your membership ID from the centre reception or by contacting us on 020 3772 2999. (Please note that your membership ID is not your Richmond Card number).
Passwords can be reset via the app by clicking on "Reset Password" on the login section of the "My Bookings" tab. You will receive an email with instructions to reset your password (you will require your membership ID). Once changed this will be confirmed by email. Please note that you will need to reset your password when you login for the first time.
If you do not receive an email, please visit your local centre to confirm we have your correct email address, or call us on 020 3772 2999.
There is currently a technical error with the Waiting Lists function on the App. Therefore, from Wednesday 11 December 2019, we will temporarily disable this function. We will continue to monitor and review all class cancellations and no-shows.
Each class will show how many spaces are available for that session. This is indicated by a grey bar underneath the class time. This shows how many spaces are available and how many attendees the class can have.
From Wednesday 11 December 2019, Members will be able to cancel a class booking via the App. This may be done by clicking on the class you wish to cancel on your App.
If you have paid for a class, please call us on 020 3772 2999 to cancel your place.
Please note that we do require 24 hours' notice to cancel a class booking. If unforeseen circumstances mean that you need to cancel a booking with less than 24 hours' notice, you will need to call the centre on 020 3772 2999 to do this.
Refunds will be available providing you have cancelled within the required time frame. This will be given in the form of a voucher. You can then re-book another class by using this voucher. However, this must be done either over the phone or in person at the centre and cannot be done via the App. Please call 020 3772 2999 and select the option for the centre which you booked at.
Telephone: 020 3772 2999
Updated: 23 December 2019