In line with the Government’s latest announcement of a national lockdown, from Tuesday 5 January all of our Sport and Fitness Centres remain closed, including the outdoor pool at Pools on the Park. Any existing customer bookings will be cancelled and credits placed on accounts for payments that have been made. Memberships remain on hold and no further payments are currently being taken.
Find out more about memberships, payments and enquiries.
If you are new to online bookings, you will need to have registered for an account with us before being able to make an online booking. We will then register you and you can start making online bookings.
To find what session you wish to book by activity type, click on Make a booking and you can select what activity type you would like to book.
You will receive a class confirmation email to confirm your booking. You can also see all bookings made under the Manage bookings tab.
You can now update your email address and contact number by clicking on My Account. If you wish to update any other personal details, please email email@example.com.
You will need to have completed a Pre-Exercise Questionnaire and attended an induction session prior to booking any gym session. If you haven't, please contact us at firstname.lastname@example.org.
Gym inductions are compulsory and include a tour and demonstration of how to safely use each piece of equipment.
Each class will show how many spaces are available for that session. This is indicated by a grey bar underneath the class time. This shows how many spaces are available and how many attendees the class can have.
If you have paid for a session on the App or website, please call us on 020 3772 2999 to cancel your place. Please note that we do require 24 hours' notice to cancel a booking. If unforeseen circumstances mean that you need to cancel a booking with less than 24 hours' notice, you will need to call the centre on 020 3772 2999 to do this.
You may cancel your booking online or via the App up to 3 hours before your session is due to start.
Refunds will be available providing you have cancelled within the required time frame. This will be given in the form of a voucher. You can then re-book another session by using this voucher. However, this must be made over the phone and cannot be done via the App or Website. Please call 020 3772 2999 and select the required option.
Telephone: 020 3772 2999
Updated: 30 November 2020