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Library service update - June 2021

From Monday 17 May we will be following Government guidance on opening COVID-safe services under Step 3 of the Government Roadmap. This can be subject to change so please check back here regularly for updated information.

In line with government guidance, it is mandatory for customers to wear a face covering in libraries.

We are following government advice on social distancing of staff and safe working practices, so it may take a little longer than usual to get your library items to you.

Opening hours

The following libraries will be open Monday to Friday, from 10.30am to 12.30pm, and 1.30 to 6pm.

  • Information & Reference Library, Richmond
  • Richmond Library Annexe
  • Castelnau Library (closed Thursdays)
  • East Sheen Library 
  • Ham Library (closed Thursdays)
  • Hampton Library (closed Thursdays)
  • Hampton Hill Library (closed Tuesdays)
  • Teddington Library
  • Twickenham Library
  • Whitton Library

Late opening until 7pm on Wednesdays will commence in all libraries.
Late opening until 7pm on Mondays will commence in Richmond Library Annexe, Teddington and Twickenham Libraries.

The following libraries will be open on Saturdays from 10.30am to 12.30pm and 1.30 to 4pm

  • Castelnau Library
  • East Sheen Library 
  • Ham Library
  • Hampton Library
  • Hampton Hill Library
  • Richmond Information & Reference Library
  • Richmond Library Annexe
  • Teddington Library
  • Twickenham Library
  • Whitton Library

Richmond Library Annexe, Teddington Library and East Sheen Library will be open on Sundays from 1 to 5pm.

Richmond Lending Library closure

Richmond Lending Library will be closed from 6pm on Friday 11 June 2021 until mid-September for major roof repairs. During this time Click and Collect, browsing and other services will be available from the pop-up library around the corner at Richmond Library Annexe, Quadrant Road, Richmond TW9 1DH.

Browsing and Click and Collect

Limited 15 minute browsing and borrowing periods are available in selected libraries. Please ask at the library entrance on arrival. Please be aware that social distancing measures will be in place at the library and you may have to queue outside the library so numbers inside can be managed safely.

The Click and Collect service for reserved books is available from selected libraries. If you would like to use this service, then please visit the online library catalogue to make your reservation(s) and then come to your selected pick up library when you are notified your reservation(s) is ready to collect.

Please be aware that social distancing measures will be in place at the library and you may have to queue outside the library to collect your reservations.

Following official advice, all returned books are being quarantined for 72 hours before being put back on shelves.

Libraries that are available for this service:

Unfortunately, Kew and Hampton Wick Library are unable to reopen at this time. Due to their size, the buildings cannot support social distancing and therefore are not COVID-19 safe. We will continue to review the situation, in line with government guidance.

Libraries are open Monday to Saturday except for Ham Library, Hampton Library and Castelnau Library, which are closed on Thursdays and Hampton Hill Library, which is closed on Tuesdays.

Richmond Library Annexe, Teddington Library and East Sheen Library are open on Sundays from 1 to 5pm

If you are unable to use the online reservation system, you can call your local library and staff will place your reservations for you. Lines are open during opening hours Monday to Saturday.

Public computers

There are a number of bookable public computers available for the use of library members at:

How to book

The computers are available during library opening hours for pre-booked 45 minute sessions. Customers can book either a single session of 45 minutes or a double session of 1hr 45 mins per day. You will need to call 020 8734 3308 during opening hours to book a computer slot in advance before you wish to visit the library and use a computer.

If you have difficulties booking a computer by telephone, please contact information@richmond.gov.uk or ask library staff for help. Please do not be late for your time slot when you visit the library.

Local studies

The Local Studies Library and Archive is open to visitors by appointment only.

The Local Studies Library and Archive is open by appointment, with appointments available on Tuesdays to Fridays and alternate Saturdays. 

To make an appointment, or for any other queries, please contact Local Studies by email at localstudies@richmond.gov.uk or telephone 020 8734 3309.

Other services

Photocopying is available at all libraries open for computer bookings.

WEEE bins (for recycling small electrical items) are available at all libraries open for Click and Collect or browsing.

Garden waste sacks are available to purchase at all libraries open for Click and Collect or browsing.

There are bookable, socially distanced study spaces available at Richmond Information and Reference Library, Old Town Hall. Telephone 020 8734 3308 during opening hours to book ahead.

Current loans

Library resources that had their loan periods extended through the recent lockdown were extended for the last time to 4 May 2021. This was the final extension as libraries are now open for browsing. Please return or renew your items in the usual way.

Staff will be quarantining returned books so please be aware it may take a few days for bookdrop returns to be checked in and removed from your account. Books in quarantine will not incur any late penalties.

There are book drops available to return items when the library is closed at the following libraries:

  • Castelnau
  • Hampton
  • Hampton Hill
  • Hampton Wick
  • Richmond Library Annexe
  • Teddington
  • Twickenham
  • Whitton

eLibraries

If you are unable to visit the library there is a full electronic library service available, including eBooks, eAudiobooks, eMagazines and eNewspapers from around the world. 

Contact us

For computer bookings call 020 8734 3308 during opening hours Monday to Saturday.

If you have any problems accessing our many eServices, email elibrary@richmond.gov.uk.

For any other queries about library services, email libraries@richmond.gov.uk.

You can also call the library service on 020 8734 3330 and staff will be happy to help you. Lines are open during opening hours Monday to Saturday.​

Updated: 23 June 2021