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Library service update

Since Monday 19 July we have been following government guidance under step 4 of the government roadmap. This can be subject to change so please check back here regularly for updated information.

In line with government guidance, it is strongly advised for customers to wear a face covering in libraries. Please help to protect our most vulnerable staff and customers.

We continue to follow government advice on social distancing of staff and safe working practices, so it may take a little longer than usual to get your library items to you. Please bear with us.

Opening hours

See the opening hours for our libraries:

Library closures and reopening

Richmond Lending Library

Richmond Lending Library will be reopening later in November after a closure over the summer for major roof repairs.

During the closed period Click and Collect, browsing and other services are available from the pop-up library around the corner at Richmond Library Annexe, Quadrant Road, Richmond TW9 1DH. The pop-up library at the annexe will close its doors again only when the main library reopens.

Public computers are available at Richmond Information and Reference Library, Old Town Hall, Whittaker Avenue, Richmond TW9 1TP.

Hampton Wick Library

Hampton Wick Library will be closed from Sunday 17 October to Sunday 14 November 2021 for the final phase of the project to update and upgrade the community facilities at the Bullen Hall and Hampton Wick Library building.

New electrical systems are due to be installed throughout the entire hall and library complex to bring the building up to the latest standards, providing a safe and high quality environment for hall and library users to enjoy for years to come. Unfortunately this phase necessitates closing the library for four weeks to get the wiring in safely.

We apologise for this inconvenience but hope that the newly updated community facilities will be worth the wait. All loans from Hampton Wick Library will be automatically extended until the library has reopened.

Castelnau Library

Castelnau Library will be closed from Monday 15 November 2021 until Sunday 28 November, for essential works. During this time Click and Collect, browsing, computers and other services will be available from East Sheen Library, Sheen Lane Centre, Sheen lane, SW14 8LP and Richmond Lending Library, Little Green, Richmond TW9 1QL as the nearest other borough libraries.

During the closure the out of hours book return box will not be available but no Castelnau loans will be due back during the closure period.

Browsing and Click and Collect

We welcome all our customers to browse and borrow without time restrictions in all our open libraries. There are no longer number limits on people entering the library but we ask everyone to continue to act responsibly in keeping their distance and wearing face coverings for the safety of our most vulnerable customers and staff.

The Click and Collect service for reserved books continues to be available from selected libraries. If you would like to use this service, then please visit the online library catalogue to make your reservation(s) and then come to your selected pick up library when you are notified your reservation(s) is ready to collect.

Please be aware that social distancing measures continue to be in place in libraries for the benefit of everyone.

Libraries that are available for this service:

Help with Click and Collect

If you are unable to use the online reservation system, you can call your local library and staff will place your reservations for you. Lines are open during opening hours Monday to Saturday.

Public computers

There are a number of bookable public computers available for the use of library members at:

The computers are available during library opening hours for a maximum of 2 hours per day. Advance booking is strongly advised to avoid disappointment. You will need to call your local library during opening hours or book online to book a computer slot in advance.

During the closure of Richmond Lending Library for major roofing works, public computers are available at Richmond Information & Reference Library, Old Town Hall, Whittaker Avenue, Richmond TW9 1TP.

Local studies

The Local Studies Library and Archive is open to visitors by appointment only.

The Local Studies Library and Archive is open by appointment, with appointments available on Tuesdays to Fridays and alternate Saturdays. 

To make an appointment, or for any other queries, please contact Local Studies by email at localstudies@richmond.gov.uk or telephone 020 8734 3309.

Other services

Photocopying is available at all libraries open for computer bookings.

WEEE bins (for recycling small electrical items) are available at all libraries open for Click and Collect or browsing.

Garden waste sacks are available to purchase at all libraries open for Click and Collect or browsing.

There are well-spaced study tables available at Richmond Information and Reference Library, Old Town Hall, on a first come, first served basis.

Current loans

Library resources are no longer being automatically renewed or extended. Please return or renew your items in the usual way.

There are book drops available to return items when the library is closed at the following libraries:

  • Castelnau (closed from 15 to 28 November 2021)
  • Hampton
  • Hampton Hill
  • Hampton Wick (closed until 14 November 2021)
  • Richmond Library Annexe
  • Teddington
  • Twickenham
  • Whitton

eLibraries

If you are unable to visit the library there is a full electronic library service available, including eBooks, eAudiobooks, eMagazines and eNewspapers from around the world. 

Contact us

If you have any problems accessing our many eServices, email elibrary@richmond.gov.uk.

For any other queries about library services, email libraries@richmond.gov.uk.

You can also call the library service on 020 8734 3330 and staff will be happy to help you. Lines are open during opening hours Monday to Saturday.​

Updated: 08 November 2021