If you are homeless

If you are homeless, or are threatened with being homeless, you will need to make an appointment with us to speak about your situation.

Make an appointment

Appointments are available Monday to Friday, from 10am to 4pm (Wednesday 1 to 4pm only).

To arrange an appointment contact us:

Telephone: 020 8891 7409
Email: housingadvice@richmond.gov.uk

Or you can write or visit in person at:

Housing Options Team
Civic Centre
44 York Street

What to expect

At the interview you will be asked questions that will help us work out what support you need. We will also discuss the options which may be available to you. This may include an offer of emergency temporary housing.

You will need to bring the following documents with you (if applicable):

  • Identification (for each person on your homelessness application)
  • Proof of homelessness
  • Proof of residence
  • Proof of priority need (for example pregnancy certificate, GP/hospital letter, child benefit book)
  • Proof of employment, income, benefits and savings

What happens next

After your interview we will assign a caseworker to you. Your caseworker will be responsible for your homeless application. You do not need to contact us to find out how your case is progressing but you can make an appointment to speak to your caseworker should you need to.

You will be told the outcome of your case within 33 working days of making your application.

If your circumstances change within this time you will need to tell your caseworker.


You have the right to appeal if your application for housing is turned down.

You must write to your caseworker within 14 days of receiving the decision. You must state the reasons why your application should be reviewed. Your application will then be reviewed by a more senior officer, who will inform you of the outcome.

Emergencies/out of hours

Should you become homeless after 6pm, or during a weekend and have nowhere to stay, call us on 020 8744 2442. We may be able to house you for one night only. You will need to visit us the following morning to discuss what happens next.

Local Assistance Scheme

You may be able to get a grant to help support your basic needs in an emergency.

More about the Local Assistance Scheme

Updated: 25 January 2018