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We keep a list of people who have applied for social housing in the Borough.

Applications once registered are dealt with in line with our Housing Allocations Scheme (pdf, 613 Kb).

We do not own any social housing stock and receive an average of 350 nominations from registered social providers (housing associations). Therefore only those with the highest priority will be offered rehousing. How we decide who gets a housing offer.

Page contents

  1. Before you apply
  2. Who can apply
  3. Who can not apply
  4. How to apply
  5. What happens next
  6. Choosing your preferred location
  7. If you are homeless

Before you apply

We recommend you read our guide to applying for housing (pdf, 1.75 MB) before you apply. This explains the housing access queues.

The majority of applicants will not be offered social housing. It is important that you view our What are my chances of getting an offer of accommodation webpage before you submit your application as this will give you important information about demand and supply.

Who can apply

If you are homeless or you are at risk of becoming homeless, you should complete a homelessness application form. 

However, you should contact us on 020 8891 7409 if you are at immediate risk of domestic violence and have nowhere to stay tonight.

Who can not apply

We will not accept your application if:

  • Another council has placed you in the borough under homelessness laws
  • You are under immigration control
  • You are from abroad and you fail the habitual residence test (conditions you must meet to be regarded as having good cause to live in the UK)

Unacceptable behaviour

We may refuse your application or give you lower priority if we think you, or someone you want to live with, has behaved unacceptably.

Examples can include:

  • You have lost your home because of substantial rent arrears
  • You have lost your home because of your behaviour (or a member of your household’s behaviour) towards your neighbours
  • You were granted a council or housing association tenancy on the provision of false information

Before we make this decision, we will look at your case very carefully. 

How to apply

You must complete an online application form to apply for social housing. The form asks for information about you, the people you want to live with, and your current housing situation.

What happens next

We will write to you with a reference number and our assessment of your application under the scheme.

We will confirm your assessed priority (including the band into which your application has been placed, if applicable), the size of the property you will be considered for and the access queue into which your application has been placed.

We receive a high volume of applications, which we process in date order. Please do not contact us about the progress of your application, as this may cause a delay in our processing time.

You must keep a note of your reference number.

Choosing your preferred location

Our policy is to offer all applicants the opportunity to express their preferences about accommodation to be allocated to them. Such preferences may cover such issues as property type or location. We will aim to meet an applicant’s preferences wherever possible.

However, such preferences may be overridden by the supply of appropriate accommodation and will not preclude applicants being considered for allocation of accommodation which does not meet their preferences but which we considers is appropriate to their assessed housing needs.

If you are homeless

If you are threatened with homelessness we may be able to help. We offer an advice service which can help prevent homelessness. We may be able to offer your emergency housing depending on your circumstances.

Updated: 29 September 2021

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