Citizens Access Landlord Portal
Register or log in to the Citizens Access Landlord Portal to access tenant payment information and claim status.
Using the portal
As a Richmond Landlord receiving Housing Benefit direct, this portal will allow you to:
- Access electronic copies of your payment schedules and notification letters (these will no longer be posted to you)
- Check current claim information for tenants you receive payments for
- This will include:
- Current claim status
- Entitlement history
- Payment history
You can only see details of claims which you are responsible for.
How to register
This is a secure self-service system and one individual from an organisation will be issued with a username and password. They will be then able to set up others requiring access.
Updated: 23 November 2020