You should not send important documents by post. All documents provided should be originals.
You can use the drop off box in the Civic Centre reception to leave documents, they will be scanned and send back to you in the post or you can email copies of your documents to firstname.lastname@example.org. You may be asked to provide original documents at a later stage.
Such as a birth certificate, marriage certificate, passport, National Insurance Number card, medical card, driving license, UK residence permit, EEC identity card, or recent gas or electricity bill. We may need to see several of these documents for each person.
Such as a National Insurance number card, payslips or letters from the Department for Work and Pensions or HM Revenues and Customs.
Such as all bank, building society or post office books, full bank statements, or certificates for Premium Bonds, National Savings Certificates, ISAs, stocks, shares and unit trusts. We need to see evidence of any interest or dividends on investments and savings. The evidence must show details for at least the last two months.
Such as pension slips from a previous employer or a letter from the court showing how much child maintenance you are getting. We need to see evidence of any money people pay you for board and lodgings.
Such as current award notices or letters from the Department for Work and Pensions confirming how much you get. If you do not have evidence, you should let us know straight away. You should not send order books through the post.
Such as a rent book, rent receipts, a tenancy agreement or a letter from your landlord. We need evidence that you have an agreement to pay rent and proof of any rent or deposit paid so far.
Such as letters about student grants or maintenance, agreements or receipts from registered childcarers.
Online: Make an enquiry
Telephone: 020 8891 1411
London Borough of Richmond Upon Thames
PO Box 72385
To drop off any documents requested please come to the Civic Centre, 44 York Street, Twickenham, TW1 3BZ from 10am to 4pm, Monday to Friday.
Updated: 6 July 2020