Integrated Offender Management (IOM)

IOM is about local partners and agencies working together to stop or reduce individuals from re-offending in the Borough.

We have developed IOM in line with five national key principles and adapted our approach to respond to local crime priorities.

IOM was formally launched in September 2012 when the first monthly multi-agency panel meeting took place.

How does IOM work in Richmond?

A panel made up of partners decide who should be an IOM referral. The panel also decides what actions should be put in place to help prevent or reduce offending and monitor the effect.

Referral criteria

The decision whether to accept an individual as an IOM referral is based on 3 criteria:

  1. An individual’s risk of re-offending (OGRS score)
  2. Whether they are committing priority offences as identified by the local Community Safety Partnership
  3. Professional judgement of practitioners


Potential actions and interventions are considered against the seven pathways of re-offending:

  1. Accommodation
  2. Education, training and employment
  3. Health
  4. Drugs and alcohol misuse
  5. Finance, benefit and debt
  6. Children and families
  7. Attitudes, thinking and behaviour

We also have 2 additional specific pathways around domestic abuse and sexual exploitation.

IOM is intended to be a short term intervention for the majority of referrals. It should be considered as an additional intervention to support any work the referring agency or partner is already delivering.


The IOM panel currently includes the following partners/agencies:

IOM Strategic Group

The IOM Strategic Group is made up of senior officers and representatives from each of the partners. The Group meets up every two months to discuss the oversight, strategic objectives and performance of IOM in the Borough.

Who can make a referral to IOM?

A referral can be made by any of the partners or agencies represented on the IOM panel. In addition, any other recognised voluntary organisations or body which is delivering services and have signed up to the Information Sharing Protocol can make a referral.

How to make a referral

To make a referral you need to complete an IOM referral form(pdf, 188KB). Please read the IOM referral guidance notes(pdf, 41KB) before completing the referral form.

You should try to ensure that all the sections of the IOM referral form are completed. You can either submit your form to a “gatekeeper” within your organisation, who will review your application prior to submission, or submit your form directly by secure e-mail to

Find out more

To get further information about IOM in Richmond upon Thames please contact:

You can also download these documents for more information:

Updated: 21 June 2017