Involvement in an emergency

If you are involved in an emergency

You find yourself in an emergency – use common sense and your instincts. Do not put yourself or anybody else in danger. If emergency services are at the scene follow their advice and try to remain calm.

It is however important to:

  • Make sure 999 has been called
  • Try and remain calm
  • Speak clearly
  • Tell the operator which service you require
  • Tell the Emergency Service
  • where the trouble is
  • what the trouble is
  • where you are
  • Do not hang up until the operator tells you to do so
  • If there is a medical emergency, you may be given medical instructions that can help the patient
  • Remember, 999 is free from any pay phone and mobile phone.

If you accidentally dial 999 STAY ON THE LINE and tell the operator what happened. Emergency operators treat unknown 999 calls as potential emergencies in progress requiring immediate response.

Please be sure that everyone in your home knows how to dial 999 - to report an emergency and be sure all children know that they should not dial 999 as a joke.

  • Ensure you do not put yourself in danger.
  • Check for injuries.
  • Follow the advice of the emergency services.

If an incident occurs within close proximity you should:

  • Go inside a safe building and stay there until you are advised to do otherwise.
  • Tune into local TV or radio for situation updates.
  • Go in, Stay in, Tune in.

It is advisable to familiarise yourself now with basic first aid principles. For further information visit or

Updated: 6 March 2013