Consumer and trading standards websites

List of organisations

Advertising Standards Authority

Telephone 020 7492 2222
Website: www.asa.org.uk

Association of British Insurers

Telephone 020 7600 3333
Website: www.abi.org.uk

BBC Watchdog

Website: www.bbc.co.uk/programmes/b006mg74

Business Link

Website: www.businesslink.gov.uk

Citizens Advice

Website: www.adviceguide.org.uk

Department for Business Innovation & Skills

Website: www.bis.gov.uk

Department for Environment, Food and Rural Affairs

Telephone 08459 33 55 77
Website: www.defra.gov.uk

Direct Marketing Association

Telephone 020 7291 3300
Website: www.dma.org.uk

ERWIN – Everything Regulation Whenever it’s Needed

Website: www.everythingregulation.org.uk

European Consumer Centre UK ECC

Telephone 0845 040503
Website: www.ukecc.net

Financial Ombudsman Service

Telephone 0845 080 1800
Website: www.financial-ombudsman.org.uk

Financial Services Authority

Telephone 0845 606 1234
Website: www.fsa.gov.uk

GOV.UK

Website: www.gov.uk

Medicines & Healthcare products Regulatory Agency (MHRA)

Telephone 020 3080 6000
Website: www.mhra.gov.uk

Office of Fair Trading

Telephone 08457 22 44 99
Website: www.oft.gov.uk

Ombudsman Services: Communications

Telephone 0330 440 1614
Website: www.ombudsman-services.org/contact-us-communications

Ombudsman Services: Energy

Telephone 0330 440 1624 or 01925 530 263
Website: www.ombudsman-services.org/energy

Ombudsman Services: Property

Telephone 0330 440 1634
Website: www.ombudsman-services.org/property

Transport Focus (Rail complaints)

Telephone 0300 123 2350
Website: www.transportfocus.org.uk

PhonepayPlus

Telephone 0800 500 212
Website www.phonepayplus.org.uk

StepChange Debt Charity

Telephone 0800 138 1111
Website: www.stepchange.org

Timeshare Consumers Association

Website www.timeshareconsumerassociation.org.uk

Timeshare Council

Website www.timesharecouncil.net

Trading Standards Institute

Website www.tradingstandards.gov.uk

Which? Online

Telephone 0845 301 0010
Website www.which.net