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Richmond Council recognised for tackling domestic abuse

2 September 2021

Richmond Council is one of just five London councils to be recognised for its work on tackling domestic abuse through the Domestic Abuse Housing Alliance (DAHA) accreditation Chartermark.

Approximately one in four women and one in six men will suffer domestic abuse at some time in their lives, and police recorded crime data shows an increase during the pandemic.

The accreditation aims to transform the housing sector’s response to domestic abuse by assessing individual housing providers and supporting them to improve their practices.

Richmond Council was praised for its comprehensive and robust response to the issue, in particular, a cultural shift in its Housing and Regeneration Department towards placing survivors’ safety as a priority.

As part of its commitment to tackling domestic abuse, the Council has worked with the DAHA to:

  • Ensure support is offered to everybody including those who have protected characteristics
  • Improve our partnership working
  • Deliver enhanced training to all staff
  • Focus on perpetrator management, through referrals to specialist services, and enhanced training for staff
  • Log perpetrator information effectively to track repeat offenders
  • Review policies and procedures
  • Introduce a new case management tool and a nationally recognised risk identification checklist
  • Issue targeted publicity and raise awareness of domestic abuse, which is often a hidden crime

The department has also appointed domestic abuse champions in each of its frontline teams. 11 members of staff have received enhanced training on how to identify and respond to domestic abuse and will be on hand to offer assistance to colleagues, promote awareness and conversations about abuse and ensure best practice across the department.

Cllr Jim Millard, Spokesperson for Housing, said:

'Our staff work closely with many vulnerable members of our community through our homeless services and knowing how to support someone dealing with domestic abuse is crucial.

'Domestic abuse is everyone’s responsibility and our staff need to be aware of how to support their customers, friends, family and how they can access support for themselves. I am extremely proud of the department for their achievement of the DAHA accreditation.'

Richmond Council is also working towards becoming a White Ribbon Accredited organisation.

Domestic Abuse can take many forms, including physical or sexual violence; threatening or coercive behaviour; and economic or psychological abuse carried out by a partner, ex-partner or family member.

If you or someone you know needs help, you can contact:

  • 999 if you are in immediate danger
  • For non-emergencies dial 101
  • Richmond Independent Domestic Violence Advocate: 020 8943 8188 (Monday – Friday, 9am-5pm) or 'One stop shop' services - Refuge Charity - Domestic Violence Help
  • National Domestic Violence Helpline: 0808 2000 247 (24/7)
  • Men’s Advice Line: 0808 801 0327 (Monday, Friday 9am to 5pm)

Find out how Richmond Council can help, including further advice and contact details, information on emergency accommodation, injunctions and more, visit our
Domestic abuse pages.

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Updated: 26 July 2022

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