Libraries reopen with click and collect service

Release Date: 29 June 2020

The Click and​ Collect service for library books is being resumed by Richmond Council, as services start to reopen following the coronavirus pandemic.

This service has always been popular but it is now going to provide the means to safely get more library books into the hands of readers. From Monday 6 July 2020, residents can browse the library service online catalogue to choose their preferred books. Collections will initially be available from Hampton Hill, Richmond, Teddington, Twickenham and Whitton libraries between 11am and 2pm (Monday to Saturday).

Books should be reserved online and residents will be notified when they are available for collection. Those without internet access can telephone 020 8734 3330 and staff will place reservations. Lines are open between 10am to 4pm (Monday to Saturday).

Staff will quarantine returned books as recommended for 72 hours before passing them on to another reader, in order to prevent the spread of coronavirus. When residents arrive at the library to collect their books, a queuing system will be in place outside – ensuring social distancing.

For those unable to travel to their library, the online digital services continue to be available. Since lockdown, there has been an increase of almost 300% of people downloading a vast array of eBooks, eAudiobooks, newspapers and magazines.

As part of the first phase of reopening, libraries will also be collecting small items of WEEE (Waste Electronic and Electrical Equipment) everything from broken computer keyboards, toasters, radios, irons, hair straighteners and battery powered toys can be left in the designated containers at each of the open libraries.

Speaking about the launch of the service, Cllr John Coombs, Lead Member for Arts and Libraries, said:

"Losing yourself in a book is great way of escaping from all the stresses and strains of the present situation.  For children, reading is essential for their continuing development and education – and a wonderful way to keep them occupied.

"Whilst we have been able to help dozens of shielded residents during the lockdown with our home delivery service, Click and Collect is just the first step on the road to recovery for our libraries and we will monitor and review its success as we look to bring more services back to our libraries over the next few months."

For more information visit our Libraries section.

Notes for editors

If you are a journalist and would like further information about this press release, contact Elinor Firth on 020 8487 5159.

Reference: P246/20

Updated: 3 July 2020