Release Date: 19 November 2020
Trading Standards officers are urging shoppers to be extra savvy when buying goods online – especially when getting Black Friday bargains or doing their Christmas shopping.
During National Consumer Week (Monday 16 to Sunday 22 November 2020), ahead of two big Christmas shopping days Black Friday and Cyber Monday, trading standards officers are also backing the British Toy and Hobby Association's (BTHA) call for caution when buying toys online.
Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals.
With more people turning to online shopping as a result of coronavirus, the charity has found that over half (51%) of people say they feel more reliant on having goods delivered.
New polling by Citizens Advice has found:
It is expected that online shopping will continue to rise, and current coronavirus measures will encourage its further growth as shoppers avoid the high street. The Council is joining the campaign to educate the public about how to shop online safely.
Cllr Julia Neden-Watts, Chair of the Environment and Sustainability Committee, said:
"Many more of us are having parcels delivered.
"As the countdown to Christmas gets underway it a good opportunity to remind residents of what their rights are when they shop online as part of this national campaign. We are keen to ensure that people look out for certain pitfalls before they shop online so as to avoid unnecessary costs and delays.
"I would also urge residents to consider options such as click and collect from local high street shops as an alternative, or offering your custom to trusted local businesses who may well be able to offer local delivery, sometimes by environmentally e-cargo bike. But of course, it is important to be careful, however you shop."
If ordering online, please remember:
National Consumer Week is run by the Consumer Protection Partnership (CPP). The CPP brings together a number of organisations including Citizens Advice, government departments, regulators and consumer bodies to tackle consumer problems.
If you are a journalist and would like further information about this press release, contact Elinor Firth on 020 8487 5159.
Up to: Press releases November 2020
Updated: 30 November 2020