Two more libraries now offering click and collect

Release Date: 27 July 2020

Library services continue to reopen in a phased approach. Ham Library is open from today (27 July) and East Sheen Library opened on Monday 20 July offering a click and collect reservation service. Additionally, the Information and Reference Library in Richmond is now also open for essential public computer access.

The coronavirus pandemic means click and collect is a safe way to give people access to more books. Residents can browse the library service’s online catalogue to choose what they would like to read. Collections are now available between 11am and 2pm Monday to Saturday at East Sheen, Richmond, Teddington, Twickenham, Whitton, Ham (closed Thursdays and Saturdays) and Hampton Hill (closed Tuesdays) libraries.

Books should be reserved online and residents will be notified when they are available for collection. Those without internet access can telephone 020 8734 3330 and staff will place reservations. Lines are open between 10am and 4pm Monday to Saturday.

Staff will quarantine returned books as recommended for 72 hours before passing them on to another reader, in order to prevent the spread of coronavirus. When residents arrive at the library to collect their books, a queuing system will be in place outside – ensuring social distancing.

You can book a computer at the Information and Reference Library (Old Town Hall, Whittaker Avenue, Richmond, TW9 1TP) for a 45 minute session Monday to Saturday from 11am to 2pm. Sessions are limited to one per day and for a maximum of 3 per week. This gives you access to Microsoft Office (Word, Excel, PowerPoint), the Internet, printing (up to 5 pages) and scanning. To book, call 020 8734 3308 the day before you wish to visit the library.

Cllr John Coombs, Lead Member for Arts and Libraries, said:

“We know how popular our library service is. Since lockdown began and libraries sadly had to close their doors, the online digital library services had an increase of almost 300% of people downloading e-books, audiobooks, newspapers and magazines.

“But not everyone can access the online digital service. Resuming the click and collect service across the borough is therefore really important to give as many people as possible access to our books.

“Reading is so important during stressful times and I hope all residents enjoy the gradual reopening of the borough’s library services.”

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Notes for editors

If you are a journalist and would like further information about this press release, contact Fenna Maynard on 020 8487 5182.

Reference: P299/20

Updated: 30 July 2020