Council freezes charges for vital service for vulnerable adults

Release Date: 02/03/2017

The cost of a vital service for vulnerable adults in Richmond, that helps them stay safe in their own home, has been frozen for 12 months, with a 6 month free trial period for people when they start using this service.

The Council's Careline Service offers any vulnerable person help and security at the touch of a button. Using a Careline connected to a phone line, users simply press the button, and the Council’s call centre knows they need assistance and support as appropriate.

It provides a 24 hour, 365 days a year emergency service, enabling vulnerable people to live as independently as possible within their own home.

At the Full Council meeting on Tuesday, Members agreed that the current charges for Richmond residents should not increase, despite huge pressures on Council funding. In addition, Members agreed that the free 6 month trial for new users should also continue.

Cllr David Marlow, Richmond Council Cabinet Member for Adult Social Services, said:

“Currently over 1,600 people in Richmond upon Thames have Careline installed in their homes. For many of these people, this system is the difference between being in a care home or being able to live at home. For others, Careline acts as reassurance, just in case they fall or have an accident.

“Despite immense pressures on Council budgets, and needing to save £31m over the next four years, we feel this is an important area to try and keep costs as low as possible.

“If you think you or a family member or friend may benefit from Careline, we always recommend you approach the Council for an assessment, no matter what your circumstances. Having an assessment is free of charge and it can help you and others understand your needs better and it will help you think through the options.”

For more information about Careline, visit their webpage.

Updated: 21 June 2017