Champion service for Richmond’s housing association tenants

Release Date: 28 June 2017

Richmond’s Tenants' Champion has helped 74 residents with complex housing problems in the past year.

The Tenants’ Champion supports tenants and leaseholders who rent or lease their property from a Housing Association in the borough, where problems have not been resolved.

Over the past 12 months, Councillor Jane Boulton was approached by 85 households who were looking for help, of which 74 met the guidelines to access her service.

This means that where a complaint has been through a housing association's complaints procedure and not been resolved, that the Tenants' Champion can intervene to mediate and seek to resolve issues including noise, anti-social behaviour, repairs, moves, pests or service charges.

A report presenting a summary of the Tenants' Champion activities has now been published for discussion at next week’s Full Council meeting (4 July 2017).

Cllr Boulton said:

“I am delighted to present this annual report – detailing my second year as Tenants’ Champion for Richmond upon Thames.

“I take a great deal of pride in my role as the borough’s Tenants’ Champion, helping some of the most vulnerable people in our community with problems which, in some cases, have a really detrimental impact on their lives.

“It is a hugely challenging role as although some of the issues are tangible, others are extremely complex and require sensitivity along with effective working with all our partners – including Housing Associations, the Police and often colleagues in Health Services.

“A key feature of my work is that all partners learn lessons about how to handle difficult situations better in the future and indeed that services work better together to support and sanction where necessary.  

“I look forward to continuing my work and helping to support the tenants and leaseholders of local Housing Associations.”

Notes for editors

If you are a journalist and would like further information about this press release, contact Elinor Firth on 020 8487 5159.

Reference: P298/17

Updated: 30 June 2017