Free online support, helping to make every contact count

Release Date: 26 July 2017

A series of online training courses have been launched by Richmond Council to help local groups and organisations develop the essential skills needed to identify people who could benefit from additional support and signpost them to get help.

The ‘Making Every Contact Count’ programme is a new online initiative from Richmond Council that has been designed to help local groups, organisations or charities best help their clients or those they represent. The courses include topics on:

  • Addressing loneliness and isolation
  • Accessing new technologies
  • Supporting winter warmth
  • Active Travel
  • Active Travel for young people

They are online, free and easy to access, with no pre-booking required. It is hoped that the staff or volunteers who participate will develop new skills and knowledge and have increased confidence in discussing sometimes sensitive issues. This will improve the quality of services provided by the groups. For residents, it will enable them to get better access to the right services, at the right time.

Cllr David Linnette, Richmond Council Cabinet Member for the Voluntary Sector, said:

“We have hundreds of excellent groups and charities in our borough who work on the front line. They support the thousands of more vulnerable residents in our borough – providing services in health, social care, activities or day to day help.

“Many of the smaller organisations may not have the budget or time to take part in costly training courses. But, the information is vital to help them improve their offer and support their clients. This new package of skills development has been designed with them in mind.

“It is free and online. All organisations need to do is send out the links and registration information to their staff or volunteers and encourage them to participate.”

To sign up for the programme, visit the Training & Professional Development Online website.

Click on ‘New User’ in the log-on box and enter your details. Complete the equal opportunities monitoring form and select the subject areas / target audience that are relevant.

Notes for editors

If you are a journalist and would like further information about this press release, contact Elinor Firth on 020 8487 5159.

Reference: P351/17

Updated: 31 July 2017