Report a pothole - don't ignore

Release Date: 16/02/2017

Residents are reminded that they can report road potholes whilst out and about using a simple online form.

This year, Richmond Council has put aside more than £3.7m* to repair roads and pavements in the Borough. Whilst a lot of this funding will go towards scheduled maintenance and repair work, some of the funding is used to deal with urgent issues when they are reported.

This spring, the Council is reminding residents that they can report potholes online, rather than picking up the phone.

All you need is:

  • To be able to identify the location of the pothole on the map
  • To describe the approximate size of the pothole or road surface damage
  • To upload any pictures you may have of the problem

All reports are inspected within the next 3 to 5 working days and anything reaching intervention criteria will be repaired on a priority basis.

Cllr Peter Buckwell, Richmond Council Cabinet Member for Highways, said:

“Potholes can be more than a nuisance. They can be a danger to cyclists and others. We have a duty to maintain the roads, but we can only carry out repairs if we know about them.

“All roads are inspected regularly but we know that at this time of year, with the cold winter weather, frost and ice, there are more potholes and they can deteriorate rapidly between inspections. Therefore, as we come into the spring – I encourage residents to go online and report the issue.

“I can’t guarantee that we can fix every single pothole immediately, we do have to deal with them in order of priority. But, once a pothole is on our system we know about it and if it is dangerous it will go to the top of the list.”

You can report potholes online.

*This funding excludes the Community Pavement Fund.

Updated: 20 July 2017