The Care Act - staff events

Details of events focused around the Care Act, for staff, partners and service providers.

Staff conference

We recently held a staff conference on 10 November 2014, to promote a good understanding of the Care Act and the work being done locally amongst staff.

Over 250 people attended the event including operational staff within the community, Learning disability and Mental Health teams, Finance, Quality Assurance and Performance, and staff seconded to Hounslow and Richmond Community Healthcare Trust (HRCH) in the RRRT. Our colleagues from the Royal Borough of Kingston also attended the conference.

The Conference gave staff the opportunity to ask the Care Act Team questions, which covered a range of topics.

Download questions and answers from the conference(pdf, 228KB)

Conference materials

Workshop 1: Finance and charging

This workshop was led by Jeremy DeSouza (Assistant Director, Finance and Resources) and Andy Rhodes (Assessments Manager).

Workshop 2: Community offer

This workshop was led by Lynn Wild (Head of Assessment and Commissioned Services).

Workshop 3: Information and advice

This workshop was led by Janet Cole (Head of Early Intervention, Prevention and Reablement) and Anna Raleigh (Public Health Consultant).

MPS provider summit

We recently held a half-day workshop with service providers on Thursday 22 January 2015. The workshop was used to discuss the future of health and care support services in the Borough, and the impact of the Care Act 2014.

Around 50 local providers attended the event and discussed topics including innovation; partnership working; and quality and service standards.

Workshop materials

Market Position Statement

We have also developed our Adult Social Care Market Position Statement for 2014(pdf, 1573KB). The document gives information on current supply and demand, planned changes and emerging trends in the Borough. This document should prove useful to existing providers and those considering starting a new business, or extending their operations into the Borough.

MPS Engagement Plan

Download our MPS Engagement Plan(pdf, 264KB) to find out about upcoming consultations and engagement events.

Help to Live at Home market event

We are currently preparing to re-commission our home support services. Subject to final Cabinet approval in June 2015, the new  'Help to Live at Home' model is outcome based and allows people to remain independent in their own homes and be in control of their care and support.

As part of the final preparation, development and on-going consultation on the proposal, we hosted a market event on 22 April 2015 with a wide range of providers, to promote the future commissioning of the Help to Live at Home service. This is part of our ongoing engagement process (as required by the Care Act 2014) to make effective commissioning decisions by engaging with the local providers to understand the needs, views and expectations of local residents, and deliver services that reflect the needs and aspirations of the local community.

The purpose of this event was to:

  • Launch the idea of outcomes based home support services in Richmond
  • Engage with the local market to identify solutions for implementation
  • Support providers to network and consider opportunities for joint working

The event was well attended by a number of providers from different areas including domiciliary care services and the voluntary sector.

Help to Live at Home Engagement Report

Download our Help to Live at Home Engagement Report(pdf, 201KB) to read the summary of our engagement process and next steps.

For more information about the new Help to Live at Home model please contact Anca Costinas (Commissioning Manager) at or John Jeremy (Project Manager) at

Advocacy Services Engagement Report

Download our Advocacy Services Engagement Report(pdf, 910KB) to read the summary of our engagement process and next steps.

For more information about the new advocacy service please contact Anca Costinas

Provider standards

These standards are aimed at care and support providers who deliver services to local residents in the borough.

Updated: 29 June 2017