Complaints - personal information and equality

We want to make sure that everyone can use our complaints system and that you are treated fairly.

What we do with your information

The information you give is confidential. We respect your privacy and will make sure that we protect your personal information.

Any personal information that you give to us as part of your complaint will only be used to:

  • Help address and resolve your concerns
  • Check whether our services and our complaints procedure are equally accessible to every member of the community
  • Improve our complaints procedure

If part of your complaint concerns equalities issues or any form of discrimination, you should let us know. We will make sure that this is investigated.

Find out more about our Equality and Diversity policy.

What we ask for

To help us ensure our complaints procedures are fair, we ask for the following:

  • Gender
  • Age
  • Ethnic origin
  • Sexual orientation
  • Language spoken
  • If you are disabled, or have a long term illness

These questions are included on our complaints form. If you do not provide this information with your original complaint, we will send you an equality monitoring form during the complaints process.

Updated: 15 February 2016