Legal guidance - scratch cards
Although we may not ask for proofs on application or renewal, the Council may request proofs at any time. If you cannot prove continued eligibility then the Council will invalidate your scratch card visitor parking permits.
Where resident visitors can park
- Visitors to residents of zones A1 and A2 can only park within either of those zones.
- Visitors to residents of any other zone can park in any zone except A1 or A2.
The zone letter(s) and hours of operation are displayed on signs at the entry points to the zone, and in some cases, on signs adjacent to the parking spaces. Parking places are not controlled outside of the zones' restricted hours.
About your visitors vehicle
Your visitors’ vehicle must be a passenger vehicle or a goods carrying vehicle with dimensions which do not exceed:
- 2.28 metres in height
- 5.25 metres in length
If you have any doubt, or have questions relating to other types of vehicles, contact us.
Parking bay suspensions
The Council regularly suspends bays from normal use for various reasons, e.g. house moves. Signs notifying of a bay suspension are posted as near to the bay as possible 3 full days before. More information can be found on parking suspensions.
Be aware, any unauthorised vehicles found parked in a suspended bay may be liable for a Penalty Charge Notice. If your visitor's vehicle is to remain in the same bay for a number of days then you should check daily for any suspension notices.
Refunds for scratch cards are not available.
The following are offences and the Council may take further action if you are found to be committing one.
It is an offence to make a false statement in order to buy scratch cards and the Council may prosecute under either the Theft Acts or other relevant criminal legislation.
The maximum penalty on conviction or indictment is five years imprisonment and/or a fine on summary conviction, six months imprisonment or a fine of up to £5,000.
Mishandling and forging documents
It is an offence to:
- Use or lend to another person any permit or other authorisation with intent to deceive, and
- Make or have in one's possession anything so closely resembling a permit or other authorisation as to be calculated to deceive.
The maximum penalty on conviction is two years' imprisonment or a fine of up to £5,000.
Parking in a permit bay without a valid resident visitor parking permit
It is an offence to park in a resident’s bay without having a valid resident visitor parking permit even if an application for such has been sent to the Council.
Contact details and more information
You can find more information or get copies of forms:
- Online: Contact form
- Telephone: 08456 122 660 (9am to 5-15pm, Monday to Thursday, 9am to 5pm Fridays, excluding Bank and Public holidays)
- Write to: Parking Permits, PO Box 466, Twickenham TW1 9JT