More Information about scratch cards

How many scratch card books can you buy?

Each eligible household can buy 120 scratch card permits, equal to 12 books (of ten scratch cards), within any 12 month period. The twelve month period starts from when you buy your first book(s). You can buy up to six books in your first purchase.

If you need more than the 12 book allowance contact us giving your reasons and the number of books required. Your request will be considered against the parking availability in your area.

If you need scratch cards for traders who are carrying out work on your property use the traders parking application process. This will not affect your household allowance.

What proofs should you supply?

During the application process you will be asked to confirm what is relevant to your situation:

  • You have an existing residents parking permit bought or renewed in the last 12 months (thereby agreeing to the Statutory Declaration)

Or

  • You will need to send in proof if you haven’t supplied proof of address, renewed or bought a residents permit in the last 12 months. Only send in copies of proofs as we do not send these back, they will be destroyed securely.

And

  • If you are claiming the 50% over 60's discount You may need to provide one of the following as proof of age;
    • Freedom Pass
    • Passport
    • Birth Certificate
    • Pension Book
    • Other documents showing date of birth

Please remember, only send in copies, not original documents.

Pricing

Scratch cards are sold in books of ten.

  • For zones A1 and A2: £22 per book
  • For all other zones £11 per book

How to pay for your scratch cards

  • By card: The easiest and quickest method to pay is to use the with a debit or credit card. Credit card payments are subject to a handling fee. There is no handling fee for debit card payments. We accept most cards except American Express and Diners card.
  • By cheque: If you prefer to pay by cheque, make it payable to ‘LBRUT’. The Council cannot be held liable for applications and payments lost in the post

If a cheque bounces or a card payment is contested, this will invalidate any scratch card(s) issued and will incur a £10 administration fee to rectify.

Receiving your scratch cards

These are normally sent to your home address via standard Royal Mail delivery. Allow up to14 days for delivery, although it is usually far sooner than this.

You can choose to collect your scratch cards from either the Civic Centre or a nominated library. We will notify you they are ready to collect by phone or email.

When collecting from the Civic Centre, allow up to 14 days, libraries may take longer.

You will need to provide proof of your name and address and will be asked to sign a collection confirmation slip. If you do not collect your scratch cards within 14 days of the notification date, then they will be automatically posted to your home address via standard Royal Mail delivery.

Scratch cards can also be applied for and bought in person at the parking counter in the Civic Centre. Customers must bring:

  • A fully completed form
  • All relevant proofs
  • Correct payment

Ways to apply

  • By post with the printable form(pdf, 35KB) sent to: Parking Permits, PO Box 466, Twickenham TW1 9JT.
  • In person: Civic Centre, 44 York St, Twickenham, TW1 3BZ.

All posted applications must be completed and signed and submitted with copies of your proofs (where needed). Unsigned forms or those without proofs (where needed) will not be processed, we will send these back to you requesting the missing information. Buying visitor scratch cards automatically prevents a household from having a Pay By Phone visitor parking account.