If you are renting a flat or house

The Council will investigate complaints about repairs and other problems in tenanted properties. Examples include:

  • Leaking roofs
  • Dampness
  • Disrepair
  • Unsuitable kitchen facilities; and
  • Unsuitable bathroom facilities

In most cases the landlord must deal with disrepair or other problems within a tenanted property.

Formal action would include a schedule of works with a timescale for action. If we take formal action and the landlord refuses to meet our requirements, we can appoint contractors to carry out the works or prosecute the landlord (or both).

We also inspect Houses in Multiple Occupation (HMOs), often known as ‘bedsit’ accommodation, for repairs, fire protection and suitable facilities.

We also advise owner occupiers on problems and give advice on issues such as drainage.  

If you wish to make a request for advice on your rented property, please use our online form or contact us directly

Contact the Residential Team

If you have any questions or comments please contact the Residential Team

Civic Centre,
44 York Street,
Twickenham
TW1 3BZ

Telephone: 020 8487 5123
Fax: 020 8831 6404
Email: residentialeh@richmond.gov.uk