Informal challenge

This option is available if you have received a PCN:

  • Issued by a Civil Enforcement Officer (CEO) otherwise known as Traffic Wardens.
  • Relating to Bus Lane contraventions

Up to 28 days: You can make an informal challenge at any time within the first 28 days after the Penalty Charge Notice (PCN) has been issued.

Up to 14 days: We advise you to make a challenge within the 14 day discount payment period. This means that if your challenge is rejected, you will still be able to pay the PCN at the 50% discounted rate. If your challenge is successful, the PCN will be cancelled and no further action will be necessary.

NOTE: If you are making an informal challenge do not pay your PCN.

If you believe the PCN should be cancelled the easiest way is to submit an informal challenge online. Your PCN number will be required (including the prefix RT) as well as your vehicle registration number.

Alternatively you can send your informal challenge by post to Parking Services, PO Box 221, Twickenham TW1 3TL. Download the printable appeal form here(pdf, 25KB).

What happens next?

You will receive a response to your informal challenge advising you of the outcome within 10 working days.

If your challenge is accepted, you do not need to pay anything and the case will be closed which will be confirmed in writing.

However, if it is rejected, you will be given an opportunity to pay the PCN within 14 days of the date of the response or, if you remain dissatisfied with the decision, the next stage of the challenge process is to make a formal representation.

You will need to wait for a Notice to Owner until you make a Formal representation.

What to say when making an informal challenge

Before submitting your appeal you may find it useful to read our PCN additional guidance.

If you are unable to use our online informal challenge form and you choose to put your case in writing please remember to:

  • Provide your name and address
  • Clearly indicate the Penalty Charge Notice number (RTnnnnnnnn) on documentation supplied
  • Submit your appeal as soon as possible
  • Tell us clearly and concisely about the facts of your case and your reasons for appealing
  • Provide us with any evidence or documents you have to support your claim.

More information

If you are unhappy about the conduct of a Civil Enforcement Officer (CEO) please refer to our complaint page.