Parking contacts and feedback
- Where to park
- Twickenham Event Zone
- Parking Permits
- Parking Suspensions
- Penalty Charge Notices
- Faults and Illegal Parking
- Feedback and complaints
There is a Parking Desk in the Civic Centre Atrium.
Parking Desk opening hours:
- Monday 9am - 4.45pm
- Tuesday 9am - 4.45pm
- Wednesday 9am - 4.45pm
- Thursday 10am - 4.45pm
- Friday 9am - 4.45pm
Where to Park
See pages
Or contact us
- Online: Contact form
- Telephone: 020 8891 7071*
- Textphone: 020 8831 6342*
- Fax: 020 8891 7798
- Write to: Parking Services, PO Box 221, Twickenham TW1 3TL
*Telephone lines are open between 9:00am to 5:00pm, Monday to Friday excluding Bank and Public Holidays.
Twickenham Event Zone
See pages
- Twickenham Event Days
- Twickenham Event Day timetable
- Resident parking permits
- Resident visitor parking permits
- Business parking permits
- Disabled parking
Or website
Or for road closure times
- Telephone: 020 8831 6604 within 24 hours prior to an event
Or contact us
- Online: Contact form
- Telephone: 020 8891 7071*
- Textphone: 020 8831 6342*
- Fax: 020 8891 7798
- Write to: Parking Services, PO Box 221, Twickenham TW1 3TL
*Telephone lines are open between 9:00am to 5:00pm, Monday to Friday excluding Bank and Public Holidays.
Parking Permits
See pages
Or contact us
- Online: Contact form
- Telephone: 08456 122 660*
- Textphone: 020 8831 6342*
- Write to: Parking Permits, PO Box 466, Twickenham TW1 9JT
*Telephone lines are open between 9:00am to 5:00pm, Monday to Friday excluding Bank and Public Holidays.
Parking Suspensions
See pages
Or contact us
- Online: Contact form
- Telephone: 020 8734 3365*
- Textphone: 020 8831 6342*
- Write to: Parking Permits, PO Box 466, Twickenham TW1 9JT
*Telephone lines are open between 9:00am to 5:00pm, Monday to Friday excluding Bank and Public Holidays
Penalty Charge Notices
See pages
- About penalty charge notices
- Paying your penalty charge notice
- Appealing against your penalty charge notice
Or contact us
- Online: Contact form
- Telephone: 08456 122 660*
- Textphone: 020 8831 6342*
- Fax: 020 8891 7798
- Write to: Parking Services, PO Box 221, Twickenham TW1 3TL
*Telephone lines are open between 9:00am to 5:00pm, Monday to Friday excluding Bank and Public Holidays.
Faults and Illegal Parking
To report a fault with a parking machine, or report a vehicle which is contravening parking restrictions
- Online: Contact form
- Telephone: 020 8744 0462 (7:00am to 7:00pm, Monday to Saturday excluding Bank and Public Holidays)
- Write to: Parking Services, PO Box 221, Twickenham TW1 3TL
Feedback and complaints
Feedback
We welcome positive and negative feedback about the services we provide.
Please use our online feedback form to make a comment about our service.
Making a complaint
If you believe you have been treated unfairly or adversely, then please contact us so that appropriate action may be taken.
Examples of complaints may be where:
- A parking attendant or shop staff member has been discourteous, badly presented, aggressive, or has been unable or unwilling to help
- The enforcement of a particular controlled parking area is too stringent / not stringent enough
- The documentation provided by the council is insufficient or confusing.
Please note that if you have a complaint about the issue of a Penalty Charge Notice, then this must go through the standard appeal process, detailed on the Parking fines pages.
To complain please write or send an email using the details below. You may telephone first to discuss the complaint but we will request you put your complaint in writing as well.
- Email: parking.information@richmond.gov.uk
- Telephone: 020 8891 7071*
- Textphone: 020 8831 6342*
- Fax: 020 8891 7798*
- Write to: Head of Parking Services, Parking Services, PO Box 221, Twickenham TW1 3TL
*Telephone lines are open between 9:00am to 5:00pm, Monday to Friday excluding Bank and Public Holidays.