Contact Payroll and Pensions

Data protection

If you inform us of any change to your details we may need to exchange this information between Payroll, Pensions and Personnel, if relevant, to ensure that all your records are kept up to date and you are paid efficiently. Under Data Protection it is useful if you state that your new data can be used for all these purposes.

Payroll enquiries

Telephone:020 8891 7814

Pensions enquiries

  • General telephone enquiries: 020 8891 7262 / 7292 / 7707
  • Email: pensions@richmond.gov.uk
  • Teacher Pension Enquires 0845 606 6166

If you receive a pension from the Council and have a question about payments, please phone 020 8891 7814 or 020 8891 7258

Correspondence address

Pensions Service

Civic Centre
44 York Street
Twickenham
TW1 3BZ

Customer feedback

We welcome both positive and negative customer feedback on the services we provide. If you wish to provide feedback please do so using our online feedback form.