How well are we performing?
Performance is continually monitored to ensure we provide the best services as efficiently and effectively as possible.
Local performance reports
Performance Reports are provided quarterly to Health, Housing and Social Care Overview and Scrutiny Committee.
2010/2011 quarterly reports
- Quarter 1
(pdf, 209KB) April 2010 - June 2010 - Quarter 2(pdf, 184KB) July 2010 - September 2010
2009/2010 quarterly reports
- Quarter 1(pdf, 143KB) April 2009 - June 2009
- Quarter 2(pdf, 170KB) July 2009 - September 2009
- Quarter 3(pdf, 162KB) October 2009 - December 2009
- Quarter 4(pdf, 102KB) January 2010 - March 2010
National performance reports
2009/2010
Adult Social Care is assessed each year by the Care Quality Commission. In 2009/2010 performance was assessed against outcomes (as in 08/09) and the council received a rating of Performing Well in the delivery outcomes.
(MS Word, 478KB)Since 2007/2008 the council has improved in the delivery of outcomes.
| Outcomes | Grade Awarded | ||
|---|---|---|---|
| 07/08 | 08/09 | 09/10 | |
| Improved health and well–being | Adequate | Well | Well |
| Improved quality of life | Well | Well | Well |
| Making a positive contribution | Well | Well | Excellent |
| Increased choice and control | Well | Excellent | Excellent |
| Freedom from discrimination or harassment | Well | Well | Well |
| Economic well-being | Well | Well | Well |
| Maintaining personal dignity and respect | Adequate | Well | Well |
2009/2010
Performance indicator information comparing Richmond against our comparator group has been published by the NHS Information Centre. The report shows Richmond is the best performing authority in 5 of the 12 indicators.
2008/2009
There was no star rating in 08/09 and performance was assessed against outcomes. The council received a rating of Performing Well in the delivery of outcomes.
2007/2008
The council achieved a two star rating (out of 3 stars) in 2007/08.
Complaints reporting
The Annual Complaints Report for Adult and Social Care is also presented to the Overview and Scrutiny Committee.
Inspections
The last inspection undertaken by the Commission for Social Care Inspection (now part of the Care Quality Commission), took place in January 2008.
This Inspection of Independence, Wellbeing and Choice focused on Adult Safeguarding and Personalised Services for Older People. The findings of the inspection are outlined in the Inspection Report.