Bus lane penalty charge notices

We enforce bus lane restrictions at a number of locations throughout the Borough. This is to ensure that bus lanes remain free-flowing and limited to permitted vehicles during hours when public transport should take priority.

For more information on London buses please visit the TfL website.

About bus lane penalty charge notices (PCNs)

Bus lanes are monitored using Closed Circuit Television (CCTV) at a central office.

If an unauthorised vehicle is seen in a bus lane without a valid reason then this will be recorded as a contravention by qualified monitoring staff. Following this we will request postal details of the registered keeper of the vehicle from the Driver and Vehicle Licensing Agency (DVLA), based on the vehicle registration.

For information about the level of fines, visit moving contravention codes enforced using CCTV.

Bus lane restrictions are enforced to ensure bus lanes remain free-flowing during hours when public transport should take priority.

How to pay

Follow the instructions on the Paying your PCN page.

How to see the contravention

There are three ways for you to see the contravention:

  1. Stills of the contravention can be provided for free. Please contact us by email at parking@richmond.gov.uk or write to our postal address. Please quote your PCN number (RTnnnnnnnn), vehicle registration and postal address.
  2. Viewings of the contravention can be made free of charge. Call our general enquiries line to arrange this. Viewings can only be provided on specific dates and times and are held at the Civic Centre.
  3. Copies of the contravention can be sent to you for an administration charge of £10. Payment can only be made by cheque, made payable to ‘London Borough of Richmond upon Thames’ and sent to our postal address. Please quote your PCN number (RTnnnnnnnn), vehicle registration and postal address.

Postal address

Parking Services
PO Box 221
Twickenham
Middlesex
TW1 3TL

How to appeal

Find out how to appeal a Penalty Charge Notice.

What happens next

If you do nothing then the case will progress in the same way as a parking fine. Visit unpaid Penalty Charge Notices for more information.

Updated: 11 May 2017