You can apply online for a Richmond Card to use our library services. You can also apply at any of our local libraries or pick up a form at the Civic Centre in Twickenham.
Before you make an application you should read our library service terms and conditions(pdf, 70KB).
To use your Richmond Card at any library in Richmond upon Thames simply scan your card at the self service kiosk where available, or at reception.
You can renew and reserve items and access other online services using your Library ID and PIN.
You will find your Library ID on the back of your Richmond Card beginning with 00***. Your Library PIN is a four-digit number you create when applying for a Richmond Card.
If you do not know your PIN, you can ask at any of our libraries. You will need to show your Richmond Card.
Your library services subscription lasts for 2 years from either the date your card was first issued, or the date of your last renewal. If you try to use an online service after this period, you may get an expiry message.
To renew your subscription you can either contact us by email at firstname.lastname@example.org, or visit your local library.
For library enquiries, you should contact your local library.
For enquiries about your Richmond Card, you should contact us online.
Updated: 13 December 2017