We can investigate complaints about noise from commercial premises that is seriously affecting your right to enjoy your home.
If you wish to contact us about a commercial noise complaint we recommend you take the following actions:
Construction work is an essential part of maintenance and upgrades, and can potentially cause disruption and disturbance to surrounding properties. There are a number of codes of practice and guidance on how sites can mitigate noise and dust, however even within this guidance sites may still be noisy and can affect neighbours.
Local authorities have powers under the Control of Pollution Act 1974 to request sites use best practice and where necessary keep noisy works within certain hours. Normally the hours for noisy works are 8am to 6pm Monday to Friday, 8am to 1pm Saturday and no noisy works on Sundays and Bank Holidays.
It is important to understand that this legislation is intended to provide respite to those suffering continuous site noise and is not intended to be used for one-off short duration pieces of work or DIY.
There are occasions where works can and have to happen outside these hours, in emergency situations, for safety reasons or complex activities that once started cannot cease until complete. These hours do not necessarily apply to important infrastructure maintenance such as railway works, highways activities or other emergencies, where other considerations need to be included.
It will be the decision of an officer of the council as to the appropriate use of this legislation given the individual circumstances.
Telephone: 020 8891 7994
Updated: 6 October 2017