Contact us about Housing Benefits

Use these details to contact us about your Housing Benefits.

 

Make an enquiry

Customer notice

You will need to make an appointment to discuss a benefits claim in person with us.

Find out more

Talk to an adviser

New claims

If you need help submitting your form for a new Benefit claim, you should book a new claims appointment.

Existing claims

If you would like to discuss an existing Benefit claim in person with an adviser, you should call us to book an appointment. 

You do not need to book an appointment if you only need to bring in proofs for benefits. We have a secure drop box in the Civic Centre atrium where you can deposit these documents. 

Revenues and Benefits
Civic Centre
44 York Street
Twickenham
TW1 3BZ (
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To book an appointment to discuss an existing Benefit claim, call us on 020 8891 1411.

Fraud Investigations Team

Report a fraud online
Telephone: 020 8891 7839
Fax: 020 8831 6294
Email: corporateantifraudteam@richmond.gov.uk

Any information about benefit fraud will be treated in the strictest confidence.

Overpayments Team

Telephone: 020 8891 1411
Fax: 020 8891 7934
Email: overpayments@richmond.gov.uk

If you have speech or hearing difficulties and you have a minicom phone you can phone us on 020 8831 6001.

Customer feedback

We welcome both positive and negative customer feedback. If you want to provide feedback please use our online feedback form.

Updated: 17 October 2017