Business Rates contact details and information requests

There are a number of ways you can get in touch with the Business Rates team.

Online: Make an enquiry
Telephone: 020 8891 7725 (Monday to Friday from 10am to 4pm and Thursday from 9am to 12pm)
Email: businessrates@richmond.gov.uk

Our address:

London Borough of Richmond upon Thames
Business Rates Service
PO Box 72390
London
SW18 9PP

Business Rates FOI requests

We are frequently asked for information about Business Rates accounts under the Freedom of Information Act. In light of this demand, and with a view to being as transparent as we can, we now publish all Business Rates information on a quarterly basis.

View the latest Richmond Business Rates Data (5 January 2024)

Personal information

We consider the following categories of data to be protected by the General Data Protection Regulation and we have therefore removed them from the Business Rates Data file:

• Sole Trader entries
• Names of account holders (unless business names)
• Billing addresses

Credit balances

We do not publish details of credit balances, due to the risk of fraudulent refund claims being made. As such, that information is considered exempt under section 31(1)(a) (prevention or detection of crime) of the FOI Act. This was confirmed by the Information Commissioner in the Freedom of Information Act 2000 (FOIA) decision notice (2017).

See how we calculate the business rate charge.