Domestic abuse support

In an emergency, always phone 999.

Outside office hours, the 24 hour National Domestic Violence Helpline on 0808 2000 247 is a member of Language Line and can provide access to an interpreter for non-English speaking callers. The helpline can also access the BT Type Talk Service. Calls are always confidential.

One Stop Shop

If you are experiencing domestic abuse in Richmond borough, confidential advice and Floating Support is available from Refuge's Independent Domestic Violence Advice and Outreach Service, which includes a weekly One Stop Shop. The Refuge website provides information and advice on keeping safe and the local Service can be contacted on 020 8943 8188 .

There are a number of other agencies that support people who are experiencing domestic abuse. Read Domestic Abuse - information and support in Richmond upon Thames(pdf, 646KB) for more information.

Agencies within Richmond upon Thames

For Police assistance with domestic abuse, please contact the Community Safety Unit on 0208 247 5809 at Richmond Police or telephone 101.

If you are concerned that a child is being abused, please contact Richmond's Single Point of Access (SPA)

Workshops, programs and groups for women and children affected by domestic abuse are available at the borough's Children's Centres.

Richmond upon Thames also has a Safety First Scheme to help residents (including children), affected by domestic abuse and hate crime, remain in their own homes and feel safe. Safety First is one of a range of options to those at possible risk of homelessness as a result of domestic abuse or hate crime.

Agencies outside Richmond upon Thames

Further information is available on the Women's Aid website.

If you are worried you might be forced into marriage or are worried about a friend or relative contact the Forced Marriage Unit on 0207 008 0151. Karma Nirvana is an organisation which helps people to escape from forced marriage and honour-based violence.

For support with domestic abuse involving lesbian, gay, bisexual and transgender people, please visit the Broken Rainbow website or telephone 0300 999 5428.

For men experiencing domestic abuse, visit the Men’s Advice Line website or telephone 0808 801 0327.

For anyone concerned about their abusive behaviour, or for professionals and victim/survivors looking for help for an abuser, contact the Respect Phone line on 0845 122 8609

For information and advice for children and young people, please visit the Childline website or telephone Childline free on 0800 11 11.