Environment complaints

Please contact the Environment Directorate for complaints about:

• abandoned vehicles
• building control
• consumer protection and advice
• parks and open spaces
• planning applications
• waste and recycling

Contact the Environment directorate

Postal address

Environment Directorate
Civic Centre
44 York Street
Twickenham
TW1 3BZ

Telephone: 08456 122 660

For other complaints to the Environment directorate

Please use the following direct line numbers for:

Refuse collection and recycling

Telephone: 08456 122660
Email: wasteandrecycling@richmond.gov.uk

Street cleansing and graffiti

• Report a street scene fault
• Compliments, comments & suggestions

Telephone: 08456 122660
Email: streetcleansing@richmond.gov.uk

Highway repairs and maintenance, street lighting (highways management)

Telephone: 08456 122660
Email: highwaysandtransport@richmond.gov.uk

Parking services

Telephone: 020 8891 7071
Email: parking@richmond.gov.uk

Cemeteries

Telephone: 020 8876 4511
Email: cemeteries@richmond.gov.uk

Commercial environmental health

(food premises inspections)

Telephone: 020 8891 7994
Email: commercialeh@richmond.gov.uk

Allotments

Telephone: 020 8891 6110
Email: allotments@richmond.gov.uk

Hall bookings, weddings and functions

Telephone: 020 8891 6108
Email: halls@richmond.gov.uk

Trading standards

Telephone: 020 8487 5487
Email: tradingstds@richmond.gov.uk

Registrar for births, deaths, marriages, civil partnerships and citizenship

Telephone: 0845 612 2660
Email: registeroffice@richmond.gov.uk

Licensing

(including street trading)

Telephone: 020 8831 6455
Email: licensing@richmond.gov.uk