Release Date: 17/08/2012
Community Trigger trial launched in Richmond
Local people will be given new powers to tackle anti-social behaviour in their neighbourhood thanks to a new scheme being tested in Richmond upon Thames.
The Community Trigger scheme is launched in the borough on 17 August, and means that local police, Richmond Council and housing association, Richmond Housing Partnership will be required to review how they have dealt with complaints about anti-social behaviour if local residents do not feel they have been handled properly.
The Home Office chose Richmond upon Thames as one of four areas to pilot the scheme, which aims to ensure that vulnerable people are heard and their concerns are dealt with.
The Community Trigger is designed to support those who have submitted three or more complaints about the same issue to their landlord, the Police or the Council and have not received an adequate response. It can also be used when five separate people have complained about the same issue, and will trigger a meeting between the agencies involved to ensure an action plan and resolution is agreed.
Complaints must all have been made within a six month period, but may have been made to different organisations such as the Council, Police or a social landlord. All those who issue a complaint will receive a personal response explaining exactly what is going to be done.
Cllr Pamela Fleming, Richmond Council Cabinet Member for Communities, Business and Culture, said:
"We have always found that the best way to tackle crime and anti-social behaviour is to work closely with the people who are affected by it, and so we welcome the fact that we’ve been chosen as a pilot area for this important scheme providing residents with more powers.
“The community trigger scheme also builds on the partnership work we’ve already done, enabling the police, Council and Richmond Housing Partnership to sit down together and decide on the best ways of dealing with residents’ concerns, helping turn our borough into a safer place to live.”
RHP was chosen to take part in the trial as the largest social landlord in the borough. Ian Whiteway, Head of Anti Social Behaviour at RHP, said:
“We are delighted to take part, following our successful partnership with the Home Office on the ‘Focus on the Victim’ report. RHP’s strong infrastructure and partnerships with Richmond Council and the Metropolitan Police ensure that any reported anti-social behaviour is dealt with efficiently, however this pilot will help us guarantee that every single person who reports ASB in the borough will be responded to.”
Acting Ch/Inspector Hannah Wheeler from the Richmond Safer Neighbourhood Team, added:
"Tackling anti-social behaviour is one of our main priorities for the coming year as we all know the negative impact that it can have on communities. Therefore we welcome the decision to pilot the Community Trigger scheme in Richmond upon Thames.
"The development of the Community Trigger will enable us to build on the significant progress that has already been made. We hope that it will allow us to further evaluate our collective response to anti-social behaviour and to focus more on repeat and vulnerable victims.”
Reports can be made on the Council website at www.richmond.gov.uk/community_trigger, by calling: 020 8891 7777 or writing to: ASB Team, 3rd Floor Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Or via RHP website at: www.rhp.org.uk, by calling 0800 032 2433 or writing to: ASB Team, 8 Waldegrave Road, Teddington, Middlesex, TW11 8GT
View the full press release