Reductions to Business Rates bills

In some circumstances you may be eligible for a reduction to your Business Rates bill. There are several different types of reduction, or relief:

Small Business Rate Relief

If a property has a rateable value of less than £25,499, it may be eligible for the Small Business Rate Relief Scheme. Read more about Small Business Rate Relief.

Charitable relief

Charitable reliefe is awarded when properties are used for charitable purposes or by non-profit making organisations. There are two types of charitable relief; mandatory and discretionary. Read more about charitable relief.

Transitional relief

Details of any transitional relief are included on your bill. If you are receiving transitional relief, a reduction in your rateable value may not reduce the amount you pay. Read more about transitional arrangements, or contact us for further information.

Unoccupied properties

Specific rules apply when properties are empty for a period of time. Read more about unoccupied properties.

Contact Business Rates

The Business Rates Office is located at the Civic Centre.

Online: Make an enquiry
Telephone: 020 8891 7725
Fax: 020 8891 7934
Email: businessrates@richmond.gov.uk

Our address:

Civic Centre
44 York Street
Twickenham
TW1 3BZ

Customer feedback

We welcome both positive and negative customer feedback on the services we provide. If you wish to provide feedback please do so using our online feedback form.