Community Ideas

Community Links Officers have been working alongside residents, community groups, Council teams and partner organisations since 2014 to help identify and deliver community priorities.

Many initiatives and projects are eligible for funding or part funding through the Civic Pride Fund, and the new Village Planning Fund.

Some ideas may not require funding but can be delivered through partnership working, sharing and collaborating in the community. If you have ideas or know of opportunities like these, please get in touch with your local Community Links Officer Siobhan Oktay:

Phone: 07983 568 491

Community Facilities

Activities and facilities Twickenham residents use for recreation and wellbeing:

The Twickenham Society meet at the Twickenham Club, 7 Church Street to make Twickenham a better place with a focus on its beauty, history and character.

Twickenham Riverside Trust is a charitable organisation of local people who care about the immediate and long term future of Twickenham Riverside, particularly the site now known as the Diamond Jubilee Gardens. This was granted an 125 year lease in March 2014.

Age UK Twickenham Wellbeing Centre offers a wide range of activities for the over 50s and it also provides a lively local drop-in venue for the London Borough of Richmond community.

Recent Civic Pride Awards

  • Octagon and Transitions Club, Treasures on your Doorstep: Sessions for Young People with special educational needs, pop up exhibition and engage with other organisations, awarded, £4,690.
  • Twickenham Cinema Club, Pilot Project to establish an independent Community Cinema in Twickenham, awarded £1,000.
  • The Richmond and Twickenham Belgian Refugee Memorial Fund has been opened by the East Twickenham Centennial Group, a voluntary group set up to commemorate Richmond and Twickenham’s Belgian Refugees. They recently commemorated the arrival and settlement of the Belgian community in East Twickenham with the erection of a memorial stone in Warren Gardens near the site of the Pelabon Factory. This project received funding from the Civic Pride Fund.


186,997 visits were made to Twickenham Library in 2016/17, making it one of the busier libraries in Richmond upon Thames, and 118,751 books and DVDs were loaned out. The library continues to be a popular place with the local community, being in a good central location, close to local shops and having the benefit of two community spaces for hire on the first floor. As well as access to a wide range of books and information resources, library users can enjoy the benefits of free Wi-Fi and a modern network of free access public PCs, with internet, scanners, printers and a variety of software.

Twickenham Library hosts reading groups and other regular events and activities, including craft fairs, exhibitions and author talks.

Residents with a Richmond Card are also able to access e-Resources from home, including eBooks and eAudio. Our online catalogue and webpage acts as an access point to the Local Studies Archive and Image Gallery, eBooks, eAudiobooks and eMagazines and our Online Reference Resources. All these electronic services can be accessed for free from home using the Richmond Card, giving library members a 24/7/365 service.

The Council is committed to keeping all Borough Libraries open and is keen to provide improved facilities where possible. There are plans to review the current layout of Twickenham library during 2017 and make better use of the available space on both floors.

Work Club takes place on Tuesdays from 9.30 to 11.30am. Knowledgeable volunteers with experience in careers guidance offer support with online job search skills and applications, writing and re-writing CVs, and achieving manageable work related goals. The Work Club is available to all, whether long term unemployed, seeking to update CVs or returning to work after a career break.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

The children's section in the library is brilliant

Library staff work hard to ensure our children’s areas stimulate young imaginations and encourage engagement with books and literacy programmes. We know that libraries play a vital role in the early education of children and our ‘Tiny Teddy’ sessions and story times are great ways of introducing youngsters to the simple joy of listening to stories.

Biggest issue is that everything is online, yet no ICT training offered. Libraries only offer short sessions and RACC only have paid courses. There is a need for more computer training

Our friendly and knowledgeable library staff provide free IT taster sessions - whether you are a complete beginner, need to refresh your knowledge, or just want to know what the Internet is all about. Library staff are not qualified to act as tutors and so cannot deliver IT training courses, however, if you need more long-term or advanced training than our taster sessions provide, we may be able to help you find a suitable course in your area. Please just ask a member of staff for assistance.

Art and Culture

Heritage assets in Twickenham Village include Orleans House Gallery, which houses two art galleries and is home of the borough’s arts service. Conservation and restoration work is underway at Orleans House, as part of the Heritage Lottery Funded Transforming Orleans House Project, which will see restoration of the interior of the Gibb’s Octagon room and historic North Wing as well as the creation of a new accessible study room housing the Borough Art Collection. This will be completed and open to the public in autumn 2017.

Part of Orleans House Gallery includes the award winning education centre which offers a wide selection of arts activities for all ages and abilities throughout the year.

Marble Hill House, owned and operated by English Heritage, is also located on the edge of the Village. Landscape artist JMW Turner's home is now open having been through a major restoration process back to its original appearance thanks to Turner’s House Trust. 

Twickenham has a strong musical heritage in Eel Pie Island, which was a major jazz and blues venue in the 1960s and there are many regular music nights in and around the village.

There is a wide range of active music, drama, dance and visual arts organisations in the local area, details are available on the artsrichmond website. We offer a wide selection of arts activities for all ages and abilities, which take place in a friendly and creative atmosphere.

Over the past five years we have launched public art in the ‘The Frame’ in Diamond Jubilee Gardens which continues to be a site for various free arts festivals and events including dance and music.

Between 2015 – 2016 The Streets, a two year Arts Council England project, came to Twickenham. It brought a range of professional musicians and performers to the high street and venues throughout the town centre.

The Exchange will launch in autumn 2017 as a new cultural hub for the village and provide a range of cultural and community activity such as cinema, theatre, live music and performance for the town centre.

Other venues in the village include St Mary’s Church, York House and Gardens, and the Mary Wallace Theatre (home of the Richmond Shakespeare Society) whose annual performances include an outdoor production each summer in York House Gardens.

Twickenham continues to be a priority area for arts and culture. Through the borough’s Cultural Partnership, Twickenham residents will continue to have access to a wide range of affordable activity within the local community.

Parks, Open Spaces and Rivers

Twickenham village has a number of parks and open spaces of varying sizes, from the small banks of amenity grassland that run along Twickenham Riverside, to the many larger award winning parks. Play areas, including two popular play beaches, are provided in abundance in Twickenham as well as sports provision such as tennis, football and cricket within many of our parks. The 17th Century formal gardens of York House and the tranquillity of Twickenham Green are considered by many as the focal points of the area.

The recent redesign of Champions Wharf and commissioning of Popes Urn and upgrade to the West Side of Twickenham Embankment have improved Twickenham even further, capitalising on the important heritage role played by the River Thames and there is potential to develop this further.

The new riverside path between Kneller Gardens and the A316 near The Stoop stadium is now open. New trees, shrubs, grasses and wildflowers will be planted or sown in the next few weeks to help the vegetation recover quickly.

After a public vote in March 2015, the Crane Valley Partnership (working with Green Corridor, Friends of the River Crane Environment and Hounslow Council as well as Richmond Council) was awarded £157,500 from the Mayor of London’s Big Green Fund to improve the footpath and habitats for wildlife along the Duke of Northumberland's River in Twickenham and Isleworth. Further funding also came from other grant sources and Section 106 funding.

Friends of Twickenham Green is an open society of local residents and community working towards a common goal of protecting the charm and integrity of one of South West London's most-treasured public spaces.

Friends of Kneller Gardens is a formally recognised group that encourages local people with a genuine interest in Kneller Gardens to participate in the protection, improvement and management of the park, in order to create a safe and enjoyable green open space for use by local residents


Many residents have said that the proposed development of the Twickenham Riverside site and 1, 1A, 1B King Street and 2/4 Water Lane should provide more spaces for people to gather and enjoy the River. Much of the existing open space on the site is either inaccessible or devoted to a private car park.

The proposals for the site consulted on in June and July 2017 included a widened pedestrian access to Water Lane to invite more visitors to the riverside and sympathetically manage the level change with terraced landscaping; a large riverside terrace fronting the Embankment; and, a fully accessible sloped terrace in front of Diamond Jubilee Gardens to provide a place for people to enjoy the River views and access the Gardens. Consultation feedback will inform the ongoing development of landscape proposals for the site, which will be further consulted on in the autumn 2017 ahead of a Planning Application later this year.

Landscape vision for River Crane

Through the efforts of the Crane Valley Partnership, improvements to the River Crane corridor has been ongoing for many years. The lower River Crane, downstream of Mereway weir has not seen any improvements yet and does not fulfil its potential to enhance the experience of the many people who live and work there. A vision for this stretch of river is in development and a consultation process to incorporate the views of stakeholders and members of the community will start during the latter part of 2017. Find out more.


We employ Arboriculturalists to undertake the management of its trees. This includes caring for trees on public highways and within parks and open spaces, undertaking planting to sustain the number of trees within the borough and works such as pruning and removal where required to fulfil the Council’s statutory duties.

We recognise that tree roots can cause substantial damage to pavements. On occasion we have to remove trees that are causing significant damage to highways, but these will normally be replaced and care is taken to look at appropriate species.  Improved tree pits that encourage roots to grow downwards will prevent pavements across the borough from becoming damaged whilst saving taxpayers up to £125,000 in repairs each year.

We will install the new tree pits in roads where trees have been removed, pavements have been damaged, or repair patches have been laid. The pit includes a root barrier that has been specifically designed to encourage the downward growth of tree roots which would otherwise spread close to the surface of the pavement. The tree pits will begin to be used across the borough over the next few weeks.

Every year the Borough carries out a programme of treatment for Oak Processionary Moth (OPM) to minimise the outbreak of this pest. Treatment has been taking place throughout the 2017 OPM season.

We determine appropriate protection of trees within private property through the planning consultation and the Tree Preservation Order process.

Our Tree Management Policy is to not remove trees unless they are dead, dying or dangerous, or unless they are part of an improvement scheme that has wider benefits.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

More trees needed on Heath Road (from Lion Road to King Street, on the Lion Road side).

We will be undertaking a survey in 2017-2018 to identify tree planting opportunities and will include this stretch within the scope with a view to planting trees.

Whiteleys House – was suggested that some tree screening could be provided in the grounds to act as a noise barrier to the A316

The Council cannot plant in this area as we have no jurisdiction. We can only suggest that the request is directed towards the housing association responsible and Transport for London.

Encouraging businesses to have plants and trees outside their premises

We are already doing this as part of Richmond in Bloom. We can consider tree planting as part of the ongoing surveys.

Trees located underneath telecoms cables – concerns about the tree growing up into the cables and impacting on their operation

Trees commonly compete with overhead lines however in the vast majority of cases they are able to co-exist without fault; where problems do occur the service provider can either undertake necessary tree works or liaise with the Local Authority who will take necessary action.

Sometimes difficult to get the Council to respond to tree issues which impact on properties adjoining these areas

We have a customer service centre which logs all enquiries and have recently recruited an officer to answer these specific enquiries in accordance with the Council’s corporate guidelines.

Sports and Leisure

The Sport, Open Space and Recreation Needs Assessment is a comprehensive audit and assessment of existing provision of all types of open spaces, sport and recreational facilities including the quality of supply and their condition. Future demand for facilities, specific needs and opportunities has also been assessed.

The Council’s Sport and Fitness Services Team manage four dual use sports centres and two swimming pools in the borough. The Sports Development Team supports sports clubs, schools, coaches and provides assistance for elite athletes and promotes and provides activity for both children and adults with disabilities through its RISE programme. Visit the Sports pages for more information.

The Richmond Card is available for residents. It combines parking card/discounts, library membership, and the opportunity to join local sports and fitness centres. If you use any of our facilities once a week or more it will be cost effective to add on a leisure subscription when applying for a Richmond Card.

The aim of London Sport is to make London the most physically active sporting city in the world. It can support organisations in a range of different ways.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

I would love to swim and gym but there aren't any leisure centres close by...just expensive private gyms

We acknowledge that there is no pool or leisure centre in Twickenham, however, Pools on the Park (1.5 miles away), Teddington Pool (1.4 miles away), and Hampton Pool (2.4 miles away) are easily accessible by public transportation and all have car parks.

All have pools and gym and are reasonably priced in comparison with private gyms. Gold membership for £50 per month with Feel Good Fitness gives you unlimited use of all the borough fitness suites, fitness classes at all sites, swimming at Teddington Pool and Fitness Centre and swimming pool and spa facilities at Pools on the Park. Visit the Sports pages for more information.

I would support local if there was something half decent to participate in

Twickenham has a number of watersports clubs and has a tennis club, a cricket club, a martial arts centre, public tennis courts with a coach on site and is reasonably close to St Mary’s University which has a fitness gym.

The redevelopment of Richmond College will provide extensive community facilities.

In my opinion, sport and cultural activities for the over sixties are inadequate. With an ageing population more venues would be welcome

There are a large number of opportunities around the borough provided by community organisations, as stated above. In addition, the Twickenham Wellbeing Centre run by Age UK runs a wide range of activities.

Lack of affordable commercial gyms in Twickenham

There is an accessible Gym at St Mary’s University that costs £35 per month.

Richmond College  site sports facility development will commence in the spring 2019 and this will include a fitness gym, activity studio and two sports halls. 

We have three swimming pools in the borough. For more information please visit the Sports pages.


We are committed to working in partnership with GP Practices, other health services and the voluntary sector to develop joined up services for local residents.  

Making Richmond a Dementia Friendly borough

We are leading Richmond Dementia Action Alliance (RDAA) - a network of 79 organisations based in, working in, or providing a service for residents in the Richmond borough, the purpose of which is to help local businesses and organisations to contribute towards a more dementia friendly borough. Look out for the nationally recognised dementia friendly logo in local business, shops, organisations and community groups.

For more information contact

Alzheimer’s Society Richmond has Dementia Advisers and Dementia Support Workers to provide individualised information, guidance and support to people with dementia and their carers. Other services include peer support groups, dementia cafés and general information support.

Shaping joined up primary care services

The NHS, Richmond CCG and Richmond Council have also developed a Joint Primary Care Strategy that sets the direction for services in Richmond. The purpose of the strategy is to ensure that primary care is providing accessible, pro-active and co-ordinated care for residents closer to home.

The strategy will improve access to GPs overall through GP 'hubs' providing extra GP clinics from 8am - 8pm. The initiative is linked to pharmacies and the voluntary sector to provide support within communities. The Council has worked closely with all partners to support this project. GP appointments can also be made online. An appointment is guaranteed on the same day for children aged five or under.

Services for senior residents

We run a Full of Life Fair every year, to celebrate older residents and the contribution they make in the borough, in conjunction with Older Peoples Day. This year's fair will be held on Friday 6 October 2017.

Age UK Richmond provides a wide range of activities and services and cover the whole of the area of Richmond upon Thames. These include the handyperson service, housekeeping, welfare benefits advice, moving home service, day centres, outings and community activities which include cooking and exercise courses. Get in touch by calling 020 8878 3073.

Mental Health

Councillor Meena Bond, previously the cabinet member for sport and culture, is now responsible for championing mental health services.

The role involves providing high quality support and services for those with mental health illnesses, promoting positive mental health in the community, tackling inequalities and addressing discrimination against people with mental illnesses. She will carry out an inventory of the mental health services that are currently being offered.

Making Every Contact Count

Council and health service staff are receiving training – called ‘Making Every Contact Count’ – to ensure that they have the knowledge and skills they need to give good advice and information to residents. These courses are designed to enable staff and volunteers to develop the essential skills needed to identify people who could benefit from additional support, raise the issue with them and refer that person to the appropriate services.

The training doesn’t take extra time or skill; it is about providing access to what is on offer in Richmond. The topics addressed are:

  • Addressing Loneliness & Isolation
  • Accessing New Technologies
  • Introducing Active Travel
  • Promoting winter warmth

Voluntary sector and community groups can sign up online.

Community Independent Living Service

We will be re-commissioning the Community Independent Living Service  (CILS) in 2018. To enable this, we will be undertaking a stakeholder engagement process on future models for CILS, the results will be used to inform plans for the procurement of CILS services. It is expected that the service will be in place in 2018.

The Community Independent Living Service was commissioned by the Council in January 2014. The CILS providers (Go Local) provide services for residents across the Borough, including information navigation for vulnerable adults of all ages. The objectives of this service is to increase the access to low level support and assistance local to where people live. CILS Go Local provide a Health and Wellbeing programme across the locality and the daily programme of activities includes, Falls Awareness, exercise classes, lunch clubs, social groups, men’s health groups, Chiropody, job club, Dementia support and peer support groups. CILS is designed to maximise people’s independence, help them make a positive contribution to their local community, reduce social isolation and improve their wellbeing

Drug and alcohol services

  • The SPEAR Team(pdf, 56KB) offers services to residents who are homeless or at risk of being made homeless and have drug and/or alcohol problems.
  • Richmond Integrated Recovery Service is a free and confidential drug and alcohol service for adults in the Richmond borough. If you are concerned about your own drug or alcohol use, or are concerned about someone else’s use, please contact us on 0208 891 0161, or email

Wellbeing services

Mytime Active, the Council’s free health improvement service, is coming to an end on 31 August 2017. In its place Public Health is working with the Council’s Parks, Sports, Libraries, Arts and Culture teams to increase residents’ connectivity to their local facilities. Health Walks are free, short, led walks which take place across the borough. The walks, run by the Council’s Parks team, provide a chance to take part in physical activity which is safe and sociable and you can walk at your own pace. The Parks service runs many affordable services in local parks around the borough.  Some examples include, parkrun, cycling activities, fitness equipment, and conservation volunteering in parks.

NHS Health Check

The Outreach NHS Health Check programme is free and available to people aged between 40 and 74 years. The service will recommence on 1 October 2017.

Stop Smoking Service

The Richmond Stop Smoking service is a free, council managed advice service providing help to stop smoking for people working and living in the London Borough of Richmond Upon Thames, through the provision of free stop smoking clinics with trained advisors. 

Freephone: 0800 011 4558, or email

Winter Warmth Service

The Winter Warmth service promotes keeping warm and well in winter, and provides residents aged 65+ a free home energy assessment, and offers advice about keeping your home safe and warm. The service will re-commence in October 2017.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

The wait to see my doctor is too long - ten days wait for an appointment

Richmond CCG holds a contract with local GP surgeries and per contractual terms the surgeries need to provide reasonable access to meet the needs of their patients. Most GP surgeries operate independently and have their own systems for booking appointments

  • Your GP surgery should be able to offer you an appointment to see a GP or other healthcare professional quickly if you need it. However, you should also be able to book appointments in advance if this is more convenient. Ideally, your appointment will be with the GP of your choice. However, if an appointment with that GP isn't available, the surgery can make arrangements for you to see someone else. An appointment with another GP at the surgery may be available.
  • In case you are not able to make an appointment with your surgery, there are other ways for you to speak to a health care professional either by calling NHS 111 or asking your GP surgery to make you an appointment at one of Primary Care Hubs.

Affordable services for health and wellbeing, currently all services that are available seem expensive and out of the reach of working families, particularly those with children from 12-18, and those over 60

There are many affordable services which support health and wellbeing, available for Richmond residents. For example, free Health Walks and free NHS Health Checks. The Parks service, also run many affordable services in local parks around the borough. For example, health walks, parkrun, cycling activities, fitness equipment in parks, and conversation volunteering in parks. 

Children and Young People

The Council’s services for children and young people are provided by Achieving for Children (AfC). Launched on 1 April 2014 as a community interest company, this innovative model aims to provide better social, educational and community outcomes for children in Richmond and Kingston.

AfC currently engages with children and young people in a number of ways and there are areas of outstanding practice. The Council was graded as outstanding for ‘making a positive contribution, including user engagement’ in the inspection of safeguarding and looked after children in May 2012. View the reports.

School places

Since 2012, the Council has expanded St Mary's primary phase schools in Twickenham by one additional form of entry. We have converted two schools, Orleans and St Stephen's which had three form infant and junior schools between them, into two-form entry primary schools. Moreover, we have provided a site, at Clifden Road, for the establishment of St Richard Reynolds Catholic Primary in 2013. Between them, these schools have provided an extra 630 places. In addition, we have assisted GEMS Education to open Twickenham Primary Academy, which has provided another 420 places. So in total, 1,050 extra primary phase places have been provided to meet demand from Twickenham and Strawberry Hill families.

In the secondary phase, our long-lease of the Clifden Road site enabled the establishment of the five-form entry St Richard Reynolds Catholic High in 2013, providing 750 places for 11 to 16 year olds, and a sixth form will be delivered in due course. As part of the redevelopment of the Richmond upon Thames College site the Council is working with The Richmond upon Thames School (RTS) Trust to deliver a new five form entry secondary school, providing 750 places for 11 to 16 year olds. RTS will open in September 2017 in dedicated, interim accommodation inside the college. Construction of the new school building is well underway with completion expected in the summer 2018. The Campus development, on the existing college site, will also provide new, purpose built accommodation for Clarendon School’s Key Stage 3 and 4 pupils (the borough’s day, community special school for pupils with learning difficulties and additional complex needs).

Young people

The nearest youth provision provided by AfC is Heatham House Youth Campus. The Heatham House Campus is made up of 3 buildings: The Main House, The Venue and The Garage. These three individual areas are well used by young people from this area and beyond. Within The Main House and The Venue, AfC Youth Service provides indoor and outdoor sports facilities for skating, football, netball, badminton, basketball and Tae Kwon Do. It also offers projects in visual and performing arts, and social or leisure facilities for young people including: rehearsal space for individual artists and bands, band development projects, targeted music sessions, recording facilities, song writing workshops, and Heatham bicycle maintenance project.

The Garage @ Heatham House also hosts a wide range of other services for young people including the Youth Enquiry Service (YES), emotional wellbeing and young people’s substance misuse service. These services are all open to young people from 11-17 years old, and up to 25 for those with a disability. The services are free and completely inclusive.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Better opportunities for teenagers' leisure time; there is not enough for teenagers during the holidays (lack of facilities for young people (that are affordable)

During School holidays AfC provide holiday programmes for 11 to 15 year olds. The fun activities programme is called ’Team Break Out’ over the summer, the programme operated 3 days a week for 3 weeks. In October, February and Easter, a programme operates over 3 days for each week. The venue varies using different youth clubs in Richmond. The programme is low cost and very reasonable for each young person.

Albany Park Canoe and Sailing Centre is located on the banks of the River Thames between Kingston Bridge and Teddington Lock, the centre is licensed under the Adventure Activities Licensing Authority as an activity provider and is also a British Canoe Union Approved Centre and a Royal Yachting Association Approved Centre.

They offer courses for adults and children, for all levels and abilities, from school holiday to adult weekend courses, including open canoe and kayaking, stand-up paddle boarding, sailing, multi-activity courses, power boating, and off-road cycling

Not enough people know about Heatham House

Achieving for Children has created a new website and a separate section for it’s Youth Service. We survey young people, via social media, on their favourite methods of receiving publicity material to inform how we communicate with them.


Like most London boroughs, we face a shortage of affordable homes. The Borough Strategic Housing Market Assessment (SHMA) identifies in the period from 2014 to 2033 a net deficit of 964 affordable homes per annum, demonstrating the need for affordable homes remains substantial across all parts of the borough. Local Plan policies seek to maximise affordable housing, through a range of measures including providing more choice in the different types of affordable housing with the aim to provide for different levels of affordability.

In order to indicate the amount of affordable housing in an area we have used Census data. Given that the Twickenham Village area covers three wards, we have taken an average to show the levels of affordable housing. 8.1% households in the Twickenham village area rent from a housing association landlord. This is below the borough average (12.6%) but similar to that found in other areas such as the Teddington ward (8.5%). Historical development factors reflect the location of housing association homes.

Our allocation policy for housing association homes allows residents preference to choose the areas of the borough they wish to reside in (although this preference must be seen within a context of limited supply).

Queens House on Holly Road is a site currently under construction by a housing association to deliver 45 affordable housing units in a mixture of affordable rent and shared ownership. The scheme is due for completion in 2018. Additionally, there is ongoing consultation on the redevelopment of Twickenham Riverside site and 1, 1A, 1B King Street, 2/4 Water Lane which includes proposals for residential homes and will include a level of affordable housing.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Council/Housing Association properties should be interspersed with other new builds

Planning Policy seeks to achieve on site affordable housing where new housing developments are proposed under Local Plan Policy 36 and create mixed and balanced communities. This is subject to a viability test which is independently assessed and is intended to ensure that the maximum reasonable level of affordable housing is achieved.

We seek to work with Registered Providers to buy up whole sites and develop mixed tenure sites offering both affordable rent and affordable home ownership products; TVHA is developing Queens House Holly Road which will deliver 29 shared ownership homes and 16 affordable rented homes. Priority will be given to local residents.  Queens House should be completed before March 2018. We will also review our housing and intermediate housing strategies in 2017/18.

Permission in principle should be given to new developments, including infills and on top of flat roof buildings where appropriate there is far too much wastage of vertical and garden space

Permission in Principle is an alternative way of obtaining planning permission. We do not support any blanket approach to support additional storeys for new dwellings. Such infill development is complex and planning consideration needs to be on a site by site basis to fully take into account the impact including on existing occupants, character and the streetscene, amenity, and parking. 

There is also a presumption against loss of back gardens due to the need to maintain local character, amenity space and biodiversity. Similarly there needs to be consideration through the planning process whether a limited scale of infill may be acceptable provided it does not have a significantly adverse impact.

Since every available inch is being built on, could there be some space found for council/housing association properties? We desperately need properties for young, local families to be able to remain in the area

We have in the past worked with Housing Association partners to buy up properties in need of repair and convert them into affordable rented homes. However, with the rising house prices in the private market this is no longer viable.

We continue to work with housing association partners including Richmond Housing Partnership to sustain their infill programme of development on sites in their ownership. We have also made provision in our capital programme of £14m to support affordable housing delivery.

We are always seeking ways to utilise its funding and creative ways to increase affordable housing delivery and in turn is open to suggestions and proposals from local residents to support that ambition.

Where are all the children in these new developments going to go to school?

As stated above the Council and its key housing partner (RHP) are seeking ways to increase lower cost housing options. The particular challenge however is high land values meaning that it is more challenging to delivery affordable housing than in areas of London where land is less expensive and more attractive for housing associations to purchase. 

Planning policies seek a range of unit sizes to cater for different needs and the impact on existing social and community infrastructure is assessed through planning applications in order to demonstrate that there is sufficient capacity within the existing infrastructure to accommodate the needs arising from the new development. The Council’s School Place Planning Strategy sets out the anticipated likely demand for school places and how this will be met.

As above the we will seek ways to deliver affordable housing options and is exploring currently a Do It Yourself Shared Ownership scheme for local residents to part buy properties, and RHP are exploring modular forms of development which have the potential to provide low cost rent living for working singles and couples on lower incomes.

We will continue to implement planning policies in considering applications and the Council’s duty to ensure the provision of sufficient state- funded school places for all those residents who want them for their children.

Housing for locals and residents in the 25-40 age groups needs to be cheaper

Recognising the context of high house prices, which have continued to rise in the Borough (with average property prices in May 2017 being £871,265 up from £815,786 in May 2016 Source: Hometrack) Local Plan policies seek a range of affordable housing types to provide for different levels of affordability. 

To this end through the Intermediate Housing Policy and also the Intermediate Housing Marketing Statement(pdf, 908KB), we seek to identify opportunities where shared ownership housing can be provided. This provides low cost home ownership options for those who have difficulty accessing the private housing market, by offering homes that can be part bought and part rented. Currently 29 shared ownership homes are being developed in Twickenham Town Centre by TVHA a local Housing Association. 

Fundamentally the delivery of affordable housing has become more challenging as land and house prices have increased.

The old Greggs site should be bought back by the council and used to develop affordable housing, community space and parking

This is identified in the Local Plan as a Key Office Area and Locally important industrial land and business parks as part of the West Twickenham cluster. We have a robust evidence base to protect employment land.

In relation to the new housing targets contained with the Local Plan, proposal to have 3,500 units across the Borough over the next 10 years. What criteria was applied to arrive at these numbers?

Figures were based on Local Plan Monitoring Reports, which set out housing completions and the expected future housing supply - such as where we know that planning permission/prior approvals has been granted or site allocations.  It is a broad approximation to reflect future housing delivery based on the spatial strategy in the Local Plan, and also links in with London Plan.  They were carefully calculated and proportionate to broad locations.

The Local Plan has to be in conformity with the London Plan which requires the target of 315 homes per annum to be exceeded. There is more pressure to find locations to build housing.  But Ham Close will be a significant development in the Borough as will Stag Brewery in Mortlake. 

Twickenham Uplift Programme

Where we are now with the Twickenham Area Action Plan and the Twickenham ‘Uplift’ programme

Following extensive consultation a statutory development plan has been drawn up for the town centre, called the Twickenham Area Action Plan. The action plan was adopted in July 2013 and provides a framework for development and change over the next 15 years.

The Twickenham Area Action Plan provides a framework for achieving the revitalisation of the centre, through the redevelopment of key sites, reduction in the impact of traffic and environmental improvements. It focuses on achieving and promoting Twickenham centre  as an employment location, district retail centre, visitor and tourist destination, centre for sports, leisure, arts and cultural activities as well as a more diverse evening economy.

Many of the proposals have already been completed since the adoption of the Plan in 2013, such as in relation to the highway improvements and works on the Twickenham Embankment. Other projects are nearly completed or underway, such as the redevelopment of the former Post Office Sorting Office (now called the ‘Brewery Wharf’) or will be brought forward in the next few years (such as the redevelopment of Twickenham Station and the Richmond upon Thames College site).

The platform level improvements to Twickenham Station are complete, and commencement and enabling works on the main development began in summer 2017. See Twickenham Forward for more information.

Alongside the Twickenham Area Action Plan, improvement works to the town centre have been carried out as part of the ‘Uplift’ programme. We have allocated £11 million across the borough to fund Uplift work including the regeneration of Twickenham.

The Twickenham Area Action Plan, together with other adopted Local Plans, will be used to help determine planning applications in Twickenham town centre.

What we have done

Improvements to Twickenham Embankment were completed by April 2014, including new lighting, riverside works and some footpath upgrades.

20 mph zone throughout Twickenham Town Centre has been implemented.

Increased cycle parking across the town Centre has been installed.

Work continues to create an Education and Enterprise Campus on the Richmond upon Thames College site. The Campus will provide a new innovative college of further and higher education working in partnership with Haymarket, Harlequins, their partners and other successful global companies and local employers. The Campus will also provide a new, much needed 11-16 secondary school (The Richmond upon Thames School, RTS), purpose built accommodation for Clarendon School’s secondary pupils and Haymarket’s new 'tech hub'. An Outline Planning Application for the Campus (by the College) was submitted and agreed in March 2016. The detailed work on building specifications and design for each of the Campus’ constituent parts is now underway. The Richmond upon Thames School (RTS) will open in September 2017 in dedicated, interim accommodation inside Richmond upon Thames College. Construction of the new school building is underway with completion expected in the summer 2018. Construction of the College’s phase one development will start later in 2017.

Twickenham Rediscovered

In November 2015, we published initial conceptual designs for a new heart for Twickenham.

In response to the feedback from this consultation and subsequent meetings with local community groups, we launched a further period of engagement in summer 2016 to develop a more in-depth understanding of local people’s views on the key themes and topics highlighted in 2015. As part of this consultation, a series of workshops were held and all the information gathered at these, along with the feedback from the Church Street pop-up shop (in July 2016) and the questionnaire was consolidated and analysed to further shape an extended brief for the site.

The products of this engagement were three concept proposals, which were presented to residents in a further round of consultation in November/December 2016. The proposals were exhibited at the pop-up shop on Church Street and through an online survey.

The most recent proposals, consulted on until 11 July 2017, were a product of this previous engagement, and initial Planning advice. The comments and views from this latest round of consultation will be fed into a final, detailed design proposal for the site, which will be consulted on again in the autumn 2017 ahead of a Planning Application later this year. Further information can be found on the Twickenham Rediscovered page.

High Streets and Commercial Centres

Many things influence which shops appear on a High Street, including the location, customer base and traders’ individual preferences. Although the Council has limited influence on the mix of shops, it helps to make the High Street an attractive place to invest by maintaining the environment and providing funding to support local activity, such as funding towards Christmas events, alongside that raised by local businesses.

Planning policy

Use of vacant space is encouraged providing that the new uses comply with planning policies. Our local planning policies ensure that there are enough shopping facilities in centres to meet the local need and that there is a good balance of uses in each centre.

We provide shop front design guidance(pdf, 2637KB) for businesses and developers.

Our Planning policies are aimed at providing enough shopping and services for communities, which are established and based on detailed research. The amount of designated shopping frontage, where loss of retail may be restricted, is carefully defined so that each centre will have enough shops and a good balance of complementary uses. The health of centres, including the number of vacancies, is key to this process. The government has also introduced permitted development rights, which make it easier to convert shops to residential in appropriate areas.

Article 4 Directions

In May 2013, the Government introduced a permitted development right to allow change of use from offices to residential, and in such cases planning permission is not required.

Across the borough, there has been a significant loss of offices as a result of this permitted development right. In response, the Council made two Article 4 Directions to restrict this right. This means that in those areas to which the Article 4 Directions apply, planning permission will be needed for such development and the Council can properly determine each proposal. The Council is also in the process of reviewing all of its existing local planning policies, with a view to giving offices much stronger protection.

Alongside this, the Council has been consulting on plans to redevelop the area between Kings Street and Twickenham riverside, around Water Lane. This would likely include residential, retail and business uses, enhancing the riverside area and providing a new ‘village feel’ to boost the town centre offer. Further information can be found on the Twickenham Rediscovered page.

Business rates

We do not currently set business rate levels, only collect them.

Retailers and other businesses affected by the recent revaluation of business rates may benefit from a scheme to help manage the impact of increases. Details of the scheme will be published on our Business Rates pages. 


Compared to the rest of the UK, Twickenham has below average number of shops selling larger items (‘comparison goods’) and above average number of leisure services such as bars and restaurants. In general there is a good mix of shops including many independent retailers. However, it is recognised that there are still some basic products that are not available and the addition of these could increase the footfall within the town centre.

The overall vacancy rate for the borough’s five main centres in 2016 was is 5.8%, a drop from 6.6% in 2015. Individually, centres have experienced some change, with Twickenham experiencing a fall in overall vacant units from 25 (8.4%) -17 (5.7%) between 2015 and 2016. When looking at shops, of the 17 vacant units, 11 (7.2%) of them were shops and this wasis down by 7% from 2015. 

Business Improvement District (BID)

Twickenham BID is now entering its fourth year. There is one BID Manager and two part time members of staffThe budget is around £260, 000 per annum and their BID levy threshold is set at a rateable value above £6,000. Their 5 year business plan focuses on the areas of Marketing, Promotions and Events; Attractive, Safe and Welcoming; Car Parking; Connected and Represented; and Competing for the Future.     

There are very few multiple (chain) shops in Twickenham so the make-up of the BID area is characterised by more independents and many of these are represented on the BID Board. The Council is represented on the board as well. The BID website can be used for BID Levy payers to promote their business, their offers and events as well as staff vacancies. 

We continue to provide some support funding to the Twickenham BID under the Town Centre Opportunities and Christmas Funds (a total of £11,000 per year). We have provided £2000 from the Town Centre Opportunities Fund to cover a variety of activities organised by Church Street Traders some of which include flower baskets, Twickenham Festival and Guide, Christmas events in Church Street and Al Fresco dining.

Community Safety and Anti-Social Behaviour

Our Community Safety Team works closely with the Police, Safer Neighbourhood Team (SNT) and community groups such as Neighbourhood Watch to help keep your village safe.

Twickenham, in common with the rest of the borough, is an area of low crime and anti-social behaviour. However, Police teams remain vigilant to emerging crime trends to ensure that Richmond upon Thames continues to be one of London’s safest boroughs.

The day-to-day policing in Twickenham is carried out by St Margarets and North Twickenham, Twickenham Riverside, South Twickenham and West Twickenham Safer Neighbourhood Teams (SNT). The cluster of teams are led by an SNT sergeant, who oversees two police constables as Dedicated Ward Officers (DWOs) and a police community support officer (PCSO) on each ward.

You can use My Richmond to find the ward and SNT for your location. All the SNTs offer home survey visits, street briefings and police surgeries, details of which are available on their websites.

Each Safer Neighbourhood Team seeks to resolve the specific crime and anti-social behaviour concerns identified as priorities by local residents at your Police Liaison Group (PLG) meetings.

The work of the SNTs and PLGs in your area are supported by over 700 Neighbourhood Watch Co-ordinators across the borough. Contact your local SNT if you would like to attend a PLG meeting or become a Neighbourhood Watch co-ordinator and to play an active role in reducing crime and anti-social behaviour in your area.

You can also find out more about crime and anti-social behaviour in the borough by signing up to the monthly Richmond upon Thames Community Safety Newsletters, or by emailing the Community Safety Partnership at Richmond Council

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Increased support for survivors of domestic violence

The following support is available for survivors of domestic violence.

  • Refuge: Richmond Advocacy and Outreach Service: 020 8943 8188
  • Richmond Police Community Safety Unit: 020 8721 5888
  • Freephone 24 hour National Domestic Violence Helpline (in partnership with Women’s Aid and Refuge): 0808 200 0247
  • Victim Support: 0845 303 0900

Recycling and Streetscene

Issues around fly tipping, street cleaning, street lighting repairs and recycling and waste can be reported online or via the Customer Services Centre on 020 8891 1411.

We regularly run campaigns to raise awareness, and work with the West London Waste Authority to encourage recycling in the borough. Council officers will issue a fixed penalty notice for leaving litter if they witness the offence.

Highway inspections

All of the public highway in the borough is inspected regularly. The regularity depends on the nature of the highway. This varies from yearly to monthly. During these inspections vegetation that is growing from private property as to obstruct pedestrians and road users is identified with the owner/occupier being contacted. They can be required to undertake the works and if they fail to act we may undertake the works and then recover the costs.

Dog fouling

We encourage responsible dog ownership, which in part means picking up after dogs. Our street cleansing contractor will respond and clear up when we receive specific complaints at specific locations.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

There is a need for improved recycling options and less fly tipping

It is true that at least some of the materials in a typical fly tip could be recycled if disposed of legitimately. Unfortunately, however some individuals are not prepared to do this and would prefer to dump it. Where practicable our teams will try and recycle fly tipped items, but regrettably this is not always possible. Residents can be fined up to £400 for fly tipping.

Please remove recycling bins from corner of Heath Road and Saville Gardens

We arelooking at options and new collection methodologies which could result in the removal of some problem recycling sites. In the meantime all sites are monitored and regularly cleaned.

There is a shortage of community toilets in the Twickenham area. There is a need for public toilets that are easily found, clearly signposted, and accessible to wheelchair users

There are disabled toilet facilities available through the Community Toilet Scheme. We also produce a leaflet about the scheme which includes a map showing the locations of the scheme members. Members are required to display a sticker in their window highlighting what facilities are available at each site. The businesses that make their facilities available through the community toilet scheme are required to maintain them and keep them clean. If users find a problem they should initially highlight it to staff on site but if it is a serious or on-going issue please flag this to the Council for further investigation.

Highways and Transport

The Traffic and Transport department undertakes the planning and design of transport measures within the borough. This includes parking, cycling, public transport infrastructure improvements, and the design of traffic signals and pedestrian crossings in conjunction with TFL.

The borough’s transport facilities are reasonably well developed, with the A316 (Great Chertsey Road) and the A205 (South Circular Road) trunk roads part of the Transport for London Road Network.

Twickenham Town Centre roads and pavements have recently enjoyed a high level of investment and the work has been completed to a high standard. All other roads in the village are regularly inspected to ensure they are fit for purpose and that any defects which meet the Council’s intervention level are made safe.

Residents can report highways defects via the call centre or online for us to investigate and resolve. We also have an annual programme of footway and carriageway maintenance schemes. 

Maintenance of Roads and Pavements

The Community Pavement Repair Fund (CPRF) is a refinement of the Community Roads and Pavements Fund that has been in operation for the last four years and gives residents the opportunity to nominate areas for repair.

This new scheme will focus on footway repairs, to reflect the fact that the majority of resident requests are for footway repairs. Details on how residents can apply for this funding are being drawn up and will be published soon. This fund, worth £500,000 per year is in addition to the planned 2016/17 highway maintenance programme. The CPRF for 2016/2017 has been completed and Campbell Road, in Twickenham, will receive pavement repairs in 2017. Further funds of £500,000 (£35,000 per Village) have been committed towards this scheme for 2017/18.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Residents had comments about the state of pavements in the following locations: Rivermeads Avenue, Hospital Bridge Road, Fielding Avenue, and Turner Avenue

Officers regularly conduct safety inspections in the borough and all of the above locations are due for inspection before December 2017.

Poor pavements are a health hazard often especially for older folk

All footways are subject to safety inspections, at appropriate frequencies, according to their level of use. Footway reconstruction works at Amyand Park Road, Lebanon Park and Lincoln Avenue are included in 2017-18 Highway Maintenance Programme.

The pavements in Lime Grove are in poor condition

Footways at Lime Grove are inspected annually to ensure that they are safe.

The road surface on Staten Gardens is really bad and dangerous, particularly for people on bikes

Road surface at Staten Gardens is inspected every six months to ensure that there are no hazardous potholes and other faults. The next inspection is scheduled for October 2017.

Road and footpaths behind Kings Street and Heath Road (Holly Road) etc. could be improved, as this would make the flats above the shops more attractive

Although there are some residential properties in Holly Road, its major function is to serve as a service road to the rear of the shops in King Street and Heath Road. Most of the footways are very narrow and essentially only provide a separation between traffic and the buildings. Safety inspections are carried out every six months and the next inspection will have occurred in August 2017.

Pavements redesigned for shared use by pedestrians, cyclists and scooters

To provide a safe shared use facility footways must be of a suitable width. Any new scheme or corridor study will consider all aspects of road safety and user and cycle measures and facilities will be key. However, it would not be practical to allow shared use on all footways without careful consideration to design and signage.

A reduction in traffic domination in the town centre along the Healthy Streets direction. A lot less through traffic, and more pedestrianisation to create community space and better links to the station, river and the stadium

Much work has been done already to make the town centre more pedestrian friendly including removal of barriers and clutter, the introduction of trees and seating and the use of high quality materials to improve the appearance of the town centre. The main routes through the town centre are Class A roads and are designed to carry high levels of traffic.

A more inviting pedestrian environment and a softer town centre

Work has been done already to make the town centre more pedestrian friendly including removal of barriers and clutter, the introduction of trees and seating and the use of high quality materials to improve the appearance of the town centre.

Please install speed cameras on London Road to slow cars coming off 316

The installation of safety cameras remains the responsibility of Transport for London.

Motorists ignore the mandatory cycle lane and ghost island on Twickenham railway bridge on London Road and undertake law abiding motorists. The council needs to install a camera on the bridge to catch them

Enforcement is a matter for the Metropolitan Police. Officers are aware of the issues and are currently considering design options as part of railway station redevelopment/completion of Twickenham Town Centre improvement works.

I have owned an electric car for a year. In spite of having written to the council and my MP I am still no nearer to a charging solution. If we want to reduce pollution and diesel in the town then access to electric points for EVs is essential

We have signed an agreement with Source London to provide fast on- street charging points for electric vehicles and the first of these will be installed once the various statutory procedures have been complied with. In addition to this a number of streetlight column-mounted slow chargers have been installed in residential areas to support electric vehicles (EV) owners with no off road parking. Subject to funding we will expand this network throughout Twickenham and the borough as soon as possible.

Close the rat-run that is Station Road to through traffic. It's a residential area, not a by-pass

The Council is considering a scheme to manage impact of school expansion and additional traffic arising through Station Yard and Station Road.

Issue of traffic accessing the McDonalds Drive-In on Staines Road – queues build up which impact on the operation of Twickenham Road and the roundabout serving the A316/A312

The A316 forms part of the Transport for London Road Network and this issue remains TfL’s responsibility.

On Hospital Bridge Road there is no need for there to be a bus lane restriction at weekends, by removing the restriction you would avoid some potential traffic conflicts. There was also a need for traffic enforcement cameras to be provided to enforce the restriction when it is in place

The A316 forms part of the Transport for London Road Network and this issue remains TfL’s responsibility. Bus lane operating hours are currently being considered as part of wider review of transport and highways in the area.

Is there a plan to impose a time constraint on those making right hand turns at the junction of Heath Road/Cross Deep during the morning rush hour?

Restrictions on right turn movements at this junction would likely have a negative impact on nearby residential roads, especially if restricting the right turn from Heath Road.

In the walkabout concerns were raised regarding the speed of traffic using Meadway. Meadway is a straight road with clear visibility which can induce higher traffic speeds. There was a desire to see some form of traffic calming to reduce potential conflict with pedestrians/cyclists crossing to get from one part of Crane Park to the other

Meadway currently has average speeds of 20/21mph and has no reported injury collisions in the latest 3 year period. The road already has a number of measures including raised features and a safety zone outside of the school. The Council will work with local schools through their School Travel Plans to determine issues and seek solution.

Cars come round the corner from King Street onto London Road far too fast - people are often caught out here

Heath Road and King Street are both classified A class roads and so are designed to carry high levels of traffic. These roads are subject to a 20mph speed limit and crossings are controlled by automatic traffic signals.

The main route into Twickenham from the motorway network is the A305 - (Twickenham Road, then Staines Road) This has large tarmac verges - which could have the grass verges reinstated

It is not presently the Council’s intention to change the footway surface. This road is subject to an ongoing corridor study and these comments will be considered by project team.

The area around Twickenham Dip is a terrible entrance to Twickenham. The bridge needs painting. The road signs around the dip are also badly maintained with many partially slid down the poles

Painting of the bridge remains the responsibility of Network Rail, and would only be done if deemed necessary to prevent corrosion. Consideration will be given to the repair of the footways and the painting of the railings. Officers have already approached Network Rail asking for the bridge to be tidied up.

Officers have investigated, no issue of sign slippage has been identified - one pedestrian sign has a length of pole above it but appears to be at the right height.

The best physical enhancement though would be a filter somewhere between Staten Gardens and Clifden Road to prevent through traffic except for pedestrians, cyclists, and emergency vehicles

This would need to be considered as part of a larger area wide study to determine the impact on the wider highway network.

Several locations in West Twickenham were raised regarding rat- running and traffic levels particularly with roads that link in to the A316, and roads used to avoid congestion/delays on the A316 itself. Suggestions to use one way system or barriers for limited time periods were made

This would need to be considered as part of a larger area wide study to measure impact. A barrier would restrict resident’s access and displace traffic to other roads. We would normally only consider such proposals on receipt of a petition supported by the majority of residents affected.

Public Transport

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

I would like to see the railway station developed to improve facilities for an international sporting destination

Work on the new Twickenham Station development has commenced in July 2017, including a new forecourt, overbridge with step-free platform access, retail and residential units. Work is expected to be completed by 2020. Please visit Twickenham Forward for regular updates.

We need a direct bus service to Heathrow for workers, and a more direct service to Richmond

We have met with TfL London Buses to outline bus priority and network development measures for the borough. We are advised that new services require sound economic cases in order to consider further, or take advantage of developer contributions and commercial opportunities, due to the reduction in direct grant support to TfL and the competition for funding in other boroughs.

Need extra train services for the Windsor Lines as these can be very busy morning and evening peaks, sometimes you can't board them - released slots from the Waterloo International conversion needs to come via Richmond

The new timetable for December 2018, which will be released for public consultation in late 2017, will include earlier first trains from Waterloo to Twickenham and from Shepperton to Waterloo, as well as later last trains and a significant increase in Sunday services. New rolling stock being introduced from 2019 will expand all units on the Windsor Lines to 10-car trains to provide greater capacity.

Railway tracks covered in graffiti, council needs to chase up Network Rail to improve security

Officers meet regularly with Network Rail on a range of issues, and report any significant occurrences of vandalism and graffiti. Any reports from the public to the Council are passed on for Network Rail to resolve as they are responsible for all operational railway land except where the train operating company operates a station directly. For safety reasons works of this nature can only be carried out during track closures for maintenance, or engineering works. Residents are encouraged to report instances of railway trespass to the British Transport Police.

A direct bus service from Twickenham to Kingston via Cross Deep, not via Teddington. Perhaps a circular route - Richmond - Twickenham - Kingston - Ham - Richmond

We have met with TfL London Buses to outline bus priority and network development measures for the borough. Direct bus services between Richmond, Twickenham and Kingston remain a local priority. We are advised that new services require sound economic cases in order to consider further, or take advantage of developer contributions and commercial opportunities, due to the reduction in direct grant support to TfL and the competition for funding in other boroughs. The Oyster Hoppa bus fare allows bus interchange at no extra cost.

Issues with the bus services along Staines Road – their timetabling means that they often arrive at the same time rather than staggered

Heavy traffic levels along Staines Road, coupled with lengthy boarding/ alighting times in peak periods, often mean that buses suffer from bunching.


We regularly reviews parking arrangements in the borough, in response to concerns raised by residents.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

It is very short-sighted to lose too much parking. I have stopped shopping in Twickenham since I can no longer park nearby and pop into somewhere quickly

There are a number of car park, long stay and short stay, around Twickenham Town Centre with pay and display bays throughout the town centre

The changes to King Street have reduced congestion in the key part of the town centre allowing traffic to move more easily at peak times.

There is too much car parking in this area, including frequently on pavements and on the roads in areas where parking is prohibited

Car parking bays are located in areas where there is considered sufficient space for passing vehicles. It is recognised that motorists abuse restrictions in areas outside local shops and additional enforcement will be actioned to deter this.

I think it's weird to have public parking on flood areas, and I don't think the notices are sufficient to warn people

Signage is already in place in areas subject to flooding. However, this can be reviewed to determine if there needs to be additional/better placed signage.

Lack of places for motorbikes and push bikes to park so they take up valuable road space

Cycle parking for pedal bikes is a key part of any town centre scheme. There are adequate facilities throughout the town, however, the council will consider additional stands if specific locations are identified. With regards to motorcycle parking, there is no specific policy relating to secure parking spaces and each request will be considered and assessed.

Ensuring that new build flats have at least one car parking space would make them a lot more attractive to families

Parking on street is already a problem for residents in Twickenham and therefore if new developments do not provide off street parking we remove access to resident parking permits. This strategy is supported by the London Plan and the Council’s own planning policies.

Do something about the unlawful parking on front garden areas along Lion Road - it greatly harms the street

We will be considering a policy in relation to illegal parking on gardens with no dropped kerbs as this is an issue boroughwide. Where there are specific safety concerns then we can consider measures on an adhoc basis.

Having to cross the bus lane to park sometimes causes confusion and the large fines can discourage people coming to Twickenham

It is legal to cross the bus lane to access the parking bays during their hours of operation.

Parking sharing in private and public areas. For example if you don't need your parking area on Mondays share it with someone who does

Parking on private land is exclusively for the landowner to manage, we have no control over access or permissions.

Waitrose car park should be subsidised for locals e.g. Richmond Parking Card discount

Residents with a RichmondCard can get free parking at Arragon Road car park for stays of up to 30 minutes, or pay reduced tariffs for longer stays.

Residents with Band A vehicles and a RichmondCard can get free parking for any stay up to the maximum for the car park.

Concerns raised regarding taxis (particularly Uber vehicles) parking and waiting illegally during rugby games. This a potential highway safety issue since the roads were no longer policed during rugby matches

Residents should be encouraged to call the Councils parking enforcement line on 0208 744 0462. If the vehicles are generally causing highway obstruction this should be reported to the Police.

Some issues in relation to parking in close proximity to Fulwell bus station – side roads are being used by bus staff

Officers are in discussion with the bus garage, however, it would appear additional parking is unlikely to be provided within the bus garage. Residents are encouraged to put together a petition for parking controls.

Concerns that the parking of work vehicles on the north side of Twickenham Green by businesses impacts on the operation of the road due to reduced width. It is particularly difficult on Bank Holidays, etc. as the north side of the road only has single yellow lines and so end up with parking on both side of the road. Deliveries are also a particular issue

Daytime restrictions are soon to be implemented along this section of The Green. In addition a much broader ‘corridor’ study is being undertaken to look at reducing traffic congestion on the Staines Road corridor.

There does not appear to have been any improvement in relation to on- street parking issues since Greggs Bakery had closed down. There was a request to look at the potential of reducing the double-yellow lines at the junction of Albion Road/Colne Road/Knowle Road to provide one or two additional parking spaces. In addition, pavement parking markings are not clear

In June 2017, we consulted residents on the introduction of parking controls in this area. These responses are now being analysed and a decision is expected in Autumn 2017.A number of the older footway parking schemes do tend to have poor markings and these are generally refreshed when issues arise or localised schemes are considered.

Good use of materials to delineate parking areas along Twickenham Road – approach should be rolled out more widely – much more attractive than tarmac and white lines

Town centre schemes will generally use high quality materials as they impact on large number of users. Parking bays in more local roads tend to consist of white lining on existing surfacing and will only be improved as part of a localised streetscape improvement.

Concerns about parking close to bends/junctions in vicinity of Rivermeads Avenue/South Close/Beech Way – highway safety issues due to limited visibility and also reduced width for emergency and refuse vehicles

We receive numerous requests for yellow lines and generally we will only consider in locations where there are injury collisions or reported fire access issues. This ensures that priority is given to locations where the need is greatest. Officers will assess this location against current council policy. Any loss in parking is likely to be met with opposition from local residents.

It was understood that the current pavement parking no longer complies with Traffic Regulations in that it does not provide for a sufficient unobstructed width of pavement. However, if pavement parking was to be removed it could potentially result in properties on that side of the road converting front gardens into parking spaces as there are no other parking opportunities for that many cars to be accommodated

A number of roads throughout the borough have footway parking unlikely to comply with current requirements for unobstructed access along the pavement. Careful consideration needs to be given to how we review/maintain these in the future. This will be outlined within a future parking policy document.


The Traffic and Transport Strategy Team is responsible for developing the policy, strategy and schemes that seek to improve facilities for cyclists.

The National Cycle Network provides more than 12,000 miles of traffic free walking and cycling paths, quiet lanes and on-road cycling routes. National Cycle Route 4 (Thames Cycle Route) passes through the borough running between Hampton Court Palace and the Wildfowl and Wetland Trust at Barnes via Kingston Bridge, Teddington Lock, Richmond Park and Barnes. There is also a network of London Cycle Network routes running through the borough.

Officers will be seeking to develop these networks further as part of the Council’s Cycling Strategy, which will be available on line shortly as it has now been adopted by the council as of July 2017. Subject to TFL approval and funding this will include a new network of Quietways aimed at novice and less confident cyclists who prefer to use quieter routes. Of which the first one is due to be built From September 2017. The final consultation report is now available on line to view.

This route runs from Teddington to Ham and to Richmond Park to continue to Wandsworth and on to connect with all other London routes. The route in Richmond Park is now complete and will connect with the Borough as Richmond start our works from September  2017.

It is Council policy to encourage and promote cycling. Councillor Jean Loveland is the Council’s Cycle Champion; see our Cycling page for a range of opportunities for cycling.

What we have done

  • New cycle parking will continue to be introduced throughout Twickenham Town Centre on a rolling program of delivery every Requests for more cycle parking can be made via
  • As part of the recent planning permission for the former Sorting Office a walking/cycle route running from Craneford Fields to Twickenham Station has been created, the resurfacing of the track from Kneller Gardens through Mereway Nature Reserve has been completed and the opening of the new River route is expected from September 2017.
  • Some widening of the paths are to start as of August 2017 to enable more comfortable accommodation of cycles and pedestrians
  • New secure cycle parking-CYCLE Hangars have proved successful in some parts of the Borough and a consultation will start shortly on how you can request a place in the secure storage unit near you. Email
  • Contraflows are currently being considered in Twickenham as part of a feasibility study, to help cyclists use roads against the flow of traffic, it aids journey times and improves the permeability for bikes and bike use in the town.
  • Current improvements are being sought for cyclists in Twickenham in and around the Cross Deep junction with regards cycle lanes and better visibility/safety, and consideration of cyclists through this area. Views can be expressed here highwaysand
  • Wharf Road contraflow has been re-marked and improved.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Following the point above, Twickenham is a NIGHTMARE for parents with children on bicycles and scooters. A large number of these families are active and want to cycle/scoot, which fits with the need to encourage our youngsters to take more exercise. It is not safe or realistic to use the bus lanes

The entire Cross Deep area up to London Road, King Street, and Richmond Road will be considered for possible modification, based on feasibility and design studies in the next six to twelve months, due to cyclists’ safety concerns. These concerns have come from the Cycle Liaison Group that meets with officers and councillors regularly. New signs for cycling will be implemented by March 2018.

Better joined up cycle routes to other centres

Officers are currently working with Transport for London and Sustrans, the cycle charity, to consider more routes and there are six routes which are at the feasibility stage.

Pavements adapted for shared use by pedestrians and cyclists

Pedestrians have priority on pavements. Some pavements are already shared but these are not apparent, we are working on improved signage. Moreover, in many parts of the village the width of pavements has to be considered.

Improving safety at the A316 roundabout for cyclists going north-south

The A316 is managed by Transport for London (TfL), but officers are currently working with TFL to provide a safe cycle route along the A316 and deal with the junctions along the route.

More cycle parking needed near Twickenham Station (perhaps under the bridge at St. Mary’s Terrace)

Sheffield racks have been installed at Twickenham station as of July 2017. St Marys terrace is not best suited for cycle parking due to lack of space, poor natural surveillance (this could lead to theft), and this road will be integral for access to the Twickenham station redevelopment for construction vehicles. 

Discussion about building a pedestrian and cycle link across the Thames between Ham and Radnor Gardens and that serious consideration needed to be given to the idea. It would provide a strategic link between two parts of the borough. Would be of significant benefit to Ham residents who are currently relatively isolated in terms of access to services and wider transport opportunities

A bridge for pedestrians/cyclists is referred to and included within the Council's Infrastructure Delivery Plan that was updated very recently, and the Council has always supported this as a vision. However, the Council does not have a view whether or not a bridge here could be justified in transport terms or acceptable to the public, or if other locations might be feasible.

In order to inform this view, we will be commissioning a high level feasibility study in 2018-2019 to give us a better understanding of the issues involved. The Council has noted that this particular location is of interest to residents.  

Updated: 29 November 2017