Community Links Officers have been working alongside residents, community groups, Council teams and partner organisations since 2014 to help identify and deliver community priorities.
Some ideas may not require funding but can be delivered through partnership working, sharing and collaborating in the community. If you have ideas or know of opportunities like these, please get in touch with your local Community Links Officer Bill Reed:
Phone: 020 8831 6273
In the Village Plan consultation, we asked residents to tell us which activities and facilities they use for recreation and wellbeing. We received a long list of varied organisations offering a range of services across the village area.
Elleray Hall was mentioned throughout the Village Plan consultation in Teddington as a community hub that was valued by residents, particularly the elderly.
We are reviewing the availability and use of community buildings in the Teddington area, and will be working with the local community, voluntary and statutory organisations to plan for the provision of community spaces which are fit for purpose and meet the needs of residents. Elleray Hall is one of these buildings and will be a central component of this plan. We will be working with service providers who use these buildings to enhance and improve the facilities available in Teddington.
Richmond upon Thames has established itself as one of the top-performing library services in London, as measured by national key performance figures. Teddington Library is open seven days a week. 217,000 visits were made to Teddington Library in 2015/16, making it the second busiest library in Richmond upon Thames, and 160,500 books and DVDs were loaned out. The library continues to be a popular place with the local community, being in a good central location, close to local shops and having a large, secure garden where library users can sit and relax in warmer weather. As well as access to a wide range of books and information resources, library users can enjoy the benefits of free Wi-Fi and a modern network of free access public PCs, with internet, scanners, printers and a variety of software.
We are committed to our libraries being the focal points of their communities providing accessible and enjoyable services that are tailored to the needs of local residents and delivered in partnership with them.
We are aware of the local support for the continued provision of public library services in Teddington and has no plans to close the library or reduce the current level of services. There are plans to make better use of the space at Teddington Library by reconfiguring staff areas and introducing a new customer service desk in June 2017.
The library hosts reading groups and other regular events. Library ‘quiz nights’ have proved very popular and are now included in our events schedule. They provide an opportunity for the local community to meet and enjoy a relaxed evening of cultural fun.
Free eBooks, eAudio, eMagazines and eResources are available for immediate download by using the Richmond Card and PIN. The online ‘click and collect’ reservation service is also now available to library users.
New shelving has been installed and soft furnishings have been updated in the children’s area and there are plans for a new customer service/enquiry desk so that staff can better assist users when they visit the library.
We have addressed any comments or questions that we have received from residents during the village planning process.
More community hubs and creative shops
Community Links work with community associations and organisations to promote creative responses to community issues – contact email@example.com.
Greater solidarity between young and old through community projects
Intergenerational activities in Teddington are promoted by organisations such as the Baptist Church and some schools. We are happy to explore extending this provision; contact firstname.lastname@example.org.
'Welcome to Teddington' book explaining all facilities and events, volunteering opportunities etc. in one place. Issued to each household once a year and funded by estate agents advertising etc
This suggestion has been forwarded to the Business Associations in the Town to explore whether there is an appetite for funding this kind of publication. Community Links will take forward discussions with the Teddington Society, Teddington Business organisations and other interested groups. Teddington Society delivers their newsletter to members through a group of volunteers four times a year.
Residents who responded to the consultation were very satisfied with Teddington Library and it has been mentioned throughout the consultation by respondents:
Libraries should be more extensive, for instance, there should be adult reference and study facilities in libraries, and more books, various classes or talks
Our online catalogue acts as an access point to the Local Studies Archive and Image Gallery, eBooks, eAudiobooks and eMagazines and our Online Reference Resources. All these electronic services can be accessed for free from home using the Richmond Card, giving library members a 24/7/365 service. Our virtual library users are just as important as our weekly through the door visitors…the important thing is to keep using your local library.
There is a separate public computer room in Teddington Library, which has some tables where people can study or use their own laptops connected to our Wi-Fi. However, because our borough libraries are too small to have really quiet study space, if residents require a space for quiet study we recommend they visit the Information and Reference Library at the Old Town Hall in Richmond, where there is a large quiet study area specifically for this purpose.
The Cultural Partnership Strategy(pdf, 1400KB) sets out a vision for Richmond that, by 2019, it will be even better known for its outstanding public spaces and river environment, world-class heritage and sport facilities, historic buildings, high quality cultural opportunities and as a place where all residents can benefit from participation in the cultural life of the borough.
Now in its third year, Richmond upon Thames Music and Drama Festival continues the tradition of presenting the diverse range of talent which exists within the borough, celebrating the performing arts in all forms. Over three weeks the Borough hosts concerts and performances covering a broad spectrum of music, dance and drama from choral workshops, folk and rock and roll, to jazz collectives, musical theatre, opera and plays.
We have addressed any comments or questions that we have received from residents during the village planning process.
I think The Landmark Arts Centre is a massively underused resource
We can ensure we are making full use of the Landmark for events and projects we deliver such as the Music and Drama Festival and the Richmond Literature Festival and continue to engage with the Landmark Arts Centre through the Arts Advisory Forum and the Cultural Strategy.
There is a lack of arts/leisure studios and spaces in Teddington, developers are snapping any potential opportunity to build homes
We recognise the lack of studio and arts spaces across the whole borough which is reflected in some of the programmes we develop such as our outdoor arts festival, which involve bringing arts and culture to public, outdoor spaces that don’t rely on building space.
Arts education - specifically, for me, music - is not well provided. There should be much greater emphasis on music within the education system - many musicians live round here, but there is general dissatisfaction at what is available at borough level
We welcome more opportunities for music development and can support this through continued work with Richmond Music Trust and also through work with Dramatic Edge, the borough's organisation working to promote the arts in schools. We can also consider more opportunities for music in Teddington and Hampton Wick through stand alone projects and initiatives.
Co-ordination of community events: In 2016, there was a big overlap of events, with Teddington Fair, Strawberry Hill House Music Day and Twickenham Music all happening on the same day. A little more coordination will enable more people to come to the events, both within and outside the town
We can support the co-ordination of events through the Arts Advisory Forum and ensure providers of community events are sharing dates and planning as much as possible. The Arts Advisory Forum runs three times a year and is a network for arts, heritage and community organistions to share news. We can prioritise longer term planning as well as news updates to avoid events clashing where possible.
We have addressed any comments or questions that we have received from residents during the village planning process.
Loss of sports facilities and green spaces in the community. There are less common council tennis courts and only one swimming pool
There has been no reduction in the number of public tennis courts. There are 44 courts at 11 locations around the borough. There is a coaching programme currently on four of the sites. There are three publicly accessible swimming pools in the borough at Teddington, Richmond and Hampton Outdoor Pool.
Residents have said that the Teddington Pools and Fitness Centre was a great asset to the town, and raised a couple of ways it could be improved:
With regards to the low chlorine pool suggestion, we are undertaking a trial of a new plant system at Pools on the Park in Richmond. If this proves successful, we will look to extend this to Teddington Pools and Fitness Centre.
Although there are no current plans to refurbish any of the facilities at Teddington Pools and Fitness Centre, we are looking at possible solutions to the toilet and changing areas.
More tennis courts/badminton courts/table tennis, particularly for teenagers, perhaps in youth centre type setup with other facilities for Teddington. No public tennis courts or adventure play area
There is a dual use sports centre located at Teddington School which has four badminton courts and three tennis courts. There is a junior coaching programme that runs out of the sports centre.
Protecting Udney Park Playing Fields from built development
Udney Park playing fields is now owned by Quantum Group. As part of the emerging new Local Plan for Richmond, the Council is designating the playing fields at Udney Park as ‘Local Green Space’ designation, which provides similar protection to Green Belt.
The BMX park is disintegrating
We have historically provided the soil for the BMX group that uses the track to mould it to their needs. However, we will investigate it to see if any work is required.
Floodlights to extend the use of the NPL tennis facilities into the evening
Comments about the NPL tennis facilities should be raised with them.
The Children and Young People’s Plan and Needs Assessment(pdf, 923KB)t sets out the direction and goals for the Council and our strategic partners, covering all services for children and young people up to the age of 19, and up to the age of 25 for care leavers and young people with learning disabilities.
Achieving for Children (AfC) is a community interest company, wholly owned by Kingston and Richmond Councils, set up to deliver their children’s services. Achieving for Children’s Local Offer is a website providing information on local services and support available for families including children and young people aged 0 - 25 years with special educational needs or disabilities.
All services related to Children and Young people based in Richmond can be found on our Children's services pages.
Schools are oversubscribed, with limited places in primary schools. There is a need for a new secular primary school in the area. Investment in the facilities for Collis school to ensure a permanent four form entry and support population needs was also highlighted
In recent years, we have been working closely with the Education Funding Agency (EFA) regarding a site for a new secular primary school in Teddington and that is why the EFA long-leased Livingston House in Queens Road. The plan is that as and when Turing House vacate that building for their proposed permanent site, Livingston will be freed up for the primary school. The Stamp Education Trust, which runs Ofsted-rated ‘outstanding’ Thomson House School in Mortlake, submitted a free school application for a two-form entry secular primary in September 2016 and the outcome of the application is expected to be known in April 2017.
We have a robust School Place Planning Strategy in place, which seeks first and foremost to enable new schools to open, but it is itself legally debarred from opening new schools and is therefore reliant on the Government to approve free schools and the EFA to secure suitable sites for them.
We believe that it would be better value for local taxpayers if a new primary free school were to be established, providing two forms of entry at no capital cost to the Council, rather than to increase the Council’s borrowing to provide just one further form of entry at Collis.
New secondary school in the Teddington area, and there were concerns about Turing House’s move
There is no identified need for a new secondary school in Teddington, as Teddington School continues to flourish and its catchment extends widely. Residents with concerns regarding catchments for secondary schools should contact the School Admissions Team. No suitable site, in planning terms, has been identified for Turing House within the Teddington area.
There should be better policing of school children catching buses at home time
Issues regarding home-to-school traffic are mitigated by the individual schools concerned through initiatives to promote walking and other forms of sustainable travel. We provide support to individual schools with developing and implementing their School Travel Plans.
Schools are under significant financial pressure
We are working with schools to lobby Government for more and fairer funding for the state-funded schools within the borough.
Children who live in Teddington are not considered within Teddington School’s catchment area. The siblings out of catchment area policy is being abused and should be reviewed
For 2016 entry, any Teddington-resident child whose parents wanted them to go to Teddington School was offered a place there.
There is no evidence that anyone was abusing the ‘siblings rule’. The issue has been looked at extensively by Richmond School Admissions Forum, whose unanimous view was that adding any conditions to the ‘sibling’ criterion might disadvantage more families than it would benefit.
Childcare is becoming overly expensive
Childcare costs in Richmond reflect the business costs of our providers who are private businesses and need to remain sustainable. However, depending on personal circumstances, there is financial support available for families with the cost of childcare:
More/improved facilities for teenagers and young adults
The nearest Youth Club in Richmond provided by AfC is Heatham House, which is usually free to access. The refurbishment of the Heatham House gym was completed in December 2015, the new space now provides regular Judo sessions, youth club activities, space for community groups access, events and a theatre club. In addition Heatham House has refurbished an area outside, which is now a skate park for young people to access.
However, there are a lot of sports and physical activities available through community led groups. The Council’s parks department manages nine outdoor gyms throughout the borough with tenth being added in Spring 2017. In addition, management of the borough’s tennis courts are now under the Parks team and they have begun to refurbish three sites, and will look to develop the others depending on funding. The Council manages a skate park in the Kings Field, Hampton Wick, a short distance from Teddington. In addition, Murray Park and Heatham House also have mini skate parks. Our Parks boot camp is being supported by the Council with the plan for it to be run by volunteers in the future. These activities are designed to be affordable by using existing facilities such as the borough’s parks.
Young people are regularly consulted on their levels of satisfaction with termly reviews of activities and programmes that inform future activities.
Due to budget pressures, it is unlikely that we will be able to open more youth facilities closer than Heatham House in the short-to-medium terms.
The facilities for children in the younger age bracket are very poor. A skate park is only suitable for a small percentage of young children - many areas such as Guildford have a large Leisure centre with various activities including an ice rink, climbing walls and facilities for children's parties and activities
Achieving for Children provides an outdoor Centre based in Kingston for children aged 8 up to adults (Albany Park Sailing and Canoeing Centre). Activities can include indoor climbing, children’s parties, and watersports activities that cater for the Kingston/Richmond Area. In addition, the borough’s parks are used for a number of outdoor activities including family friendly walks using the Walk this Way toolkit.
We have also produced a Play map(pdf, 2277KB) that offers a variety of options for children and young people (with transportation links) to access play facilities in the borough.
We are committed to working in partnership with GP Practices and other health services, and the voluntary sector to develop joined-up services for local residents.
Richmond Dementia Action Alliance (RDAA) is a network of 79 organisations based in, working in, or providing a service for residents in the borough. The purpose of this alliance is to help local businesses and organisations to contribute towards a more dementia friendly borough. Look out for the nationally recognised dementia friendly logo in local business, shops, organisations and community groups.
For more information email email@example.com.
The NHS, Richmond CCG and Richmond Council have also developed a Joint Primary Care Strategy that sets the direction for services in Richmond. The purpose of the strategy is to ensure that primary care is providing accessible, pro-active and co-ordinated care for residents closer to home.
The strategy will improve access to GPs overall through GP 'hubs' providing extra GP clinics from 8am to 8pm. The initiative is linked to pharmacies and the voluntary sector to provide support within communities. The Council has worked closely with all partners to support this project. GP appointments can also be made online. An appointment is guaranteed on the same day for children aged 5 or under.
The Community Links team is working with local groups to improve connectivity within the village area. We are also working with GP practices and community organisations to improve the information available to residents who are lonely or isolated, helping them access community services available in the borough, for example an art class or a sports club. Soon local GP practices will be able to offer 'community prescriptions', introducing residents to the wide range of community activities that are available in the borough.
Regarding health facilities, GP provision is constrained and will be more so as more and more residential housing is permitted (esp conversions from retail/office). I almost never can get an appointment at Park Road Surgery for the same day; for routine appointments the wait is often over 1-2 weeks
The CCG is working with the Park Road practice to identify suitable relocation options.
There needs to be advice for people being discharged from hospital and their carers
There is not much information about any support for people with dementia. Similarly a lack of information about carer support and the issues of isolation and loneliness; apart from support for those with mental health difficulties
Through the Dementia Awareness Alliance (DAA),a large and diverse range of organisations have been better able to form connections with one another. The DAA enables place and community assets to become more inclusive and accessible for people with dementia. This includes parks, arts and heritage sites, community groups, the police, places of worship and BME groups.
We will continue to work to increase the work of the DAA to lead to greater awareness of support available for people with dementia and their carers, to enable more effective signposting for their service users.
More availability of primary care mental health services in addition to Improving Access to Psychological Therapies (IAPT) scheme. Improvement - advice on getting into therapy for depression and other mental illnesses, even private
Richmond Clinical Commissioning Group commissions a primary care liaison service delivered by East London Foundation Trust which works with GPs to support people with mental health needs in primary care. The service has been very successful and more people are successfully receiving support and treatment in primary care each year. The CCG and Council are also working with providers on developing integrated services for people with mental health needs in Richmond that will focus on the outcomes people have told us are important to them. A key outcome of this work will be to continue to develop service for mental health in primary care.
Richmond CCG IAPT service delivered by East London Foundation Trust consistently performs above national target expectation in term of access to services, waiting times and recovery for therapy services.
Mental health support for young people
Richmond CCG have developed an extensive CAMHS transformation programme based on evidence and feedback from young people.
One of the key issues fed back from young people was that they wanted to access help early including wanting to know where they can go, when and how to access help. Richmond CCG have therefore made the following improvements:
We have also strengthened our crisis response by funding additional psychiatric liaison nursing staff to cover Kingston and West Middlesex hospitals.
Greater encouragement for residents to engage in physical fitness
Richmond has a range of facilities providing opportunities for physical fitness in the borough across all age groups.
We have the largest area of public open space per head of population of any London borough.
The Parks Improvement Programme aims to see improvement of the riverside that will enhance the experience and the amenity for all users. For details of the latest parks improvement projects which are happening across the borough please see the Parks Improvement Programme.
View information about local parks.
A new allotment strategy will be developed by the end of summer 2017.
Residents value the green and open spaces for sport, play and informal recreation
As part of the emerging new Local Plan for Richmond, the Council has designated the playing fields at Udney Park as 'Local Green Space', which provides similar protection to Green Belt. There are also smaller protected open areas within the town.
During consultation on the Supplementary Planning Document for Hampton Wick and Teddington, the Council received responses against and in favour of the development of Udney Park Playing Fields. The common thread through these responses was the great value residents have for the playing fields and green space, in general, in the Teddington area.
Playgrounds require upgrading - 1 new basket swing is not really enough (Broom Road ).The playground is not challenging for older children. It is boring .The equipment in Broom Road is old
The Parks department upgraded Broom Road in 2016 including improved access, new trampoline, new basket swing and play panels. The existing equipment has all been inspected and still in good working order therefore it would not economical to remove and replace equipment that is still fit for purpose. As and when equipment comes to the end of its life it is replaced as necessary. The natural play area was also repaired and is in good working order.
There is no paddling pool this side of the borough. A splash playground would be good
There are currently no plans for a paddling pool on this side of the borough.
The natural play area by Teddington School is broken and has not been repaired. 1 swing still missing for at least 6 months at Langdon park playground.
Langdon Park was upgraded with new trampoline and new safety surfacing throughout. Due to the safety surfacing requirements around existing equipment there is no room to install any new pieces of equipment without expanding the play area foot print. This is not possible as this is not council land.
Residents suggested other ways in which parks could be improved:
We are continually seeking to improve our plantings to ensure sustainable and drought-tolerant displays are available in our parks. We will endeavour to look at Grove Gardens and Elmfield Gardens, taking these requests on board.
A green space to act as a ready-made space for community events
Green spaces are available for public events such as Broom Road, Manor Road and Udney Hall Gardens which hosts the Teddington Village Fair. Find out more about holding events in parks.
Improved access to the riverside and river frontage around Teddington Lock
Teddington Lock is managed by the Environment Agency, rather than the Council. Please contact the Environment Agency with your concerns.
Protecting and teaching people about wildlife in the Teddington area, to encourage residents to provide more wildlife habitats
Unfortunately, due to British Standards safety surfacing requirements within Church Road there are no opportunities to create a natural area with wildflowers. However, we have a wide range of outdoor learning opportunities, activity sheets and leaflets available to download. We also invite residents to volunteer in our parks and get involved in our In Bloom activities to improve the environment in our parks.
Closing the only allotment site (Shacklegate Lane) to use it for cemetery does nothing for Teddington and should be reconsidered
The allotment site in Shacklegate Lane belongs to the Cemetries service and it was always on loan with caveat that it was to be returned to the service. All plot holders were informed a few years ago and advised to apply for other sites; Parks services do not let any new plots on this site once they are vacated.
We have adopted a Tree Management Policy, the purpose of which is to safeguard trees both within public and private property. Where trees have to be removed for safety reasons we aim to plant a replacement in the same location.
Residents are also able to request for new trees to be planted. Any requests will be added to a list of sites that are surveyed in order to establish whether tree planting is suitable.
Street trees should be better maintained, in some roads they are enormous and it is treacherous in autumn when the leaves start dropping
Our trees are routinely inspected and where necessary managed to minimise the risk that they pose. National and regional planning policy recognises the benefits of trees and recommends that canopy cover is increased where possible, often through the planting of large trees. We are unable to prevent natural occurrences such as leaf fall, where we have concentrations streetscene operatives are deployed to clear during peak season.
More trees or hanging baskets
We will be undertaking surveys to identify new planting locations across the Borough, this is with a view to increasing the overall population.
The area around Stanley Primary School would be greatly improved if there was more outside planting to soften the look of it
A new tree has been planted by the school; there are limited opportunities to plant elsewhere due to pavement and cycle path use and existing vegetation.
Put back the taller planting in Elmfield Gardens - there is no longer a barrier between seating and traffic
This area is well populated with semi-mature trees which will reach a considerable height (20 metres +) at maturity.
Broad Street needs some work! There are barely any trees or green spaces around there- can't we make it nicer?
Parks and Open Spaces will commission a survey to identify tree planting locations in Broad Street.
Air quality/security – a strategy to improve air quality (more street planting, emissions controls, more monitoring and data analysis) – note: fossil fuel cars contribute to bad air quality as well as climate change
Parks & Open Spaces are currently investigating trees that are identified as being particularly effective at intercepting pollutants. Joined up working to ensure that trees are included in air quality policies will also be taking place.
Please re-plant the trees we have lost on Arlington Rd, Udney Park Road, Clarence Road and Bushy Park Road
Udney Park Road, Arlington Road, Clarence Road and Bushy Park Road were all included in the replacement planting programme of 2016.
Charge delivery vehicles when they knock existing trees down
Where companies are identified as causing damage to trees we will pursue damages if appropriate.
More trees in Sunnyside Road where I live - we had some which were cut down and not replaced
Sunnyside Road will be included in this year’s planting survey with a view to planting during the 2017-18 planting season. We will be undertaking surveys to identify new planting locations across the Borough, this is with a view to increasing the overall population, this will include identifying areas where trees have not been replaced.
Recent land use data from summer 2016 suggests that Teddington has fifteen empty shops. This makes the vacancy rate about 7.7% - less than national average. We fund activity in Teddington through two main business groups, Teddington Business Community and Teddington Together. These two main business groups tend to serve the interests of different parts of the town centre. Totally Locally Teddington is a local campaign to increase local interest in Teddington’s shops.
All shops should be occupied
While this is desirable it is not always achievable, due to the natural churn of businesses in town centres. They can open and close for many reasons and even in healthy economic times there can be a transitional time when units are empty Nonetheless, our work to maintain the attractiveness of the environment can help to make it attractive for potential retail investors too.
Safeguard the needs of independent shops by limiting the permissions given to high street retailers and placing curbs on the rental increases commercial estate agents charge
When retail and commercial properties are in private ownership, as is generally the case in the borough, our scope for curating the high street is limited. It is generally down to people’s buying habits, market forces and the individual strategies of retailers that determine what shops and services are available. The biggest impact we can have is in making sure the physical environment is as inviting as possible to both investors and shoppers, to encourage units to be filled. This is what the work of local town centre and business groups can help achieve, which we help to fund.
More support from the Council is needed to house independent businesses, lower rent and tax breaks and business rate reductions
Our planning policies protect core retail frontage as much as legislation allows. Some changes are currently outside of council powers to prevent as they are determined by national legislation. Rental prices are unfortunately driven by the market and the Council is not able to influence these. Business Rates are currently still set by central government.
Church Road is a good example of a vibrant shopping area - yet it is unknown even in many parts of Teddington. It needs better support and promotion
There were a few comments requesting some sort of board to publicise the street in Broad Street and that the local shops and cafes would be willing to fund the development.
Such activity is likely to achieve the best outcome by local traders working closely together, supported by us where desired. Teddington already has several active business-led groups and it may be beneficial to make full use of these existing opportunities to address issues.
Less disparity between the High Street and Broad Street
Any high street has to serve the needs of the full range of its catchment area customers to thrive. To some extent, the provision of services will reflect the way a high street is used and the purchasing activities of its users.
The loss of Teddington Studios and various other buildings have greatly cut the amount of office space available and priority should be given to ensuring some of this is re-instated
The needs of the Studios and office-based businesses have influenced their location. Our planning policies continue to protect employment space and help ensure that it is retained within the borough wherever possible.
Issues around fly tipping, street cleaning, street lighting repairs and recycling and waste can be reported online or via Customer Services on 020 8891 1411.
In Royal Road new lights are far too bright much more so than would be needed for safety. Can make it difficult to sleep and would be good to see the night sky!
We could lose the motorway sized streetlights in Station Road/Cromwell Road and replace them with something smaller and more appropriate
The street lighting provided in Royal Road, Cromwell Road and Station Road is appropriate for the pedestrian and vehicular movement. Lighting standards are reviewed irregularly at the request of traffic or planning Engineers, if there is a change in usage or number of night time accidents. It also reviewed when the street lighting is at the end of the design life and needs to be replaced.
Lighting in Udney Hall Park - not nice to walk through at night
Our advice to residents, for reasons of safety, is that they should not walk through any park at night time unless there is already a clearly dedicated footpath with lighting.
Better cleaning of litter along the railway
Any issues that occur trackside are dealt with by Network Rail and not LBRuT. Issues can be reported to Network Rail on 0345 711 4141.
There are limited opportunities to sit down near shopping parades
To request a bench, please use the online request form.
Some street furniture such as benches could be added and maybe cast iron safety bollards
We generally try to limit the use of bollards to avoid clutter and obstacles, although they can be used where required. If you think a particular location requires more attention, please report online.
Can we do more for Broad Street? There are barely any trees or green spaces around there- can't we make it nicer?
There have been paving, lighting and street furniture improvements in recent years. Unfortunately there is not much opportunity to plant more trees in Broad Street because of narrow pavements, and trees have been planted in the few places where they can be.
Tidying up the recycling and pavement areas at the shops on the corner of Atbara Road
All the Borough’s recycling sites are regularly visited and cleaned by our street cleansing contractor.
Shopping area at the corner of St Mark’s Road is tatty-looking
We are investigating whether to insert a loading bay on Kingston Road near the junction with St Mark’s Road to reduce the impact of vans loading on the corner.
Stanley Gardens Road is a very narrow road, with very narrow pavements, where cars have to park partly on the pavement. There are overgrown front hedges that force you to walk on the road
We have inspected Stanley Gardens Road and a number of properties will be requested to prune back overgrown foliage from their property.
The garages on Park Road/Sandy Lane are an eyesore. I know they are now owned by the Council but even if a solid fence was put up in front of them it would help to mask them
We are aware that there has been an interest in redeveloping this site and there is no immediate intention to introduce a new fence to this site.
Improvements in areas such as recycling site at corner of Stanley and Princes Road – this needs landscaping
The area of land that houses the recycling site is privately owned and LBRuT pay rent to the landowner to locate the recycling bins here. Therefore we are not responsible for the landscaping.
Promoting proper front boundary treatment, walls and railings, not wooden picket fences
We promote appropriate boundary treatment through local planning guidelines. There will soon be specific guidance on this matter in the Village Planning Guidance SPD, due to be adopted in May 2017.
Despite promises of CCTV, nothing has been done to deter fly-tipping at the Normansfield Avenue recycling area. We need to see action against the individuals and tradesmen who dump there, rather than just relying on the local authority to deal with the rubbish
The Council will be carrying out a review of street Recycling Centres with a view to introducing tougher measures to deter fly tipping.
One issue is the waste collection - flimsy bags are put out the night before and foxes (of which there are now scores, seen routinely night and day) rip them to shreds and spill waste all over the High St
If you are aware of waste regularly being poorly presented, please highlight this to the Waste and Recycling team and/or Environmental Enforcement via 020 8891 1411 so it can be investigated.
Include garden and support for wildlife e.g. hedgehog walkways and bee friendly plants
We support helping wildlife and have an Ecology Officer who advises in relation to planning applications.
We need more visual policing - although Teddington is a safe neighbourhood, there has been a decline in local policing. I'm not too sure when Teddington Police station is even open now. A feeling of safe and security makes for a much happier village
Teddington Neighbourhood Policing Team undertakes patrols throughout the week. This includes pro-active patrols in areas of high crime and anti-social behaviour. These patrols are part of their wider duties, which includes re-assurance visits, CCTV investigation and dealing with reported incidents of ASB.
Teddington Police Station office is normally staffed Monday-Friday between the hours of 10am and 5pm. This office is staffed by volunteers, and it functions as a contact information point for members of the public.
Like most London boroughs, we face a shortage of affordable homes. The Borough Strategic Housing Market Assessment (SHMA) identifies in the period from 2014 to 2033 a net deficit of 964 affordable homes per annum, demonstrating the need for affordable homes remains substantial across all parts of the borough. Local Plan policies seek to maximise affordable housing, through a range of measures including providing more choice in the different types of affordable housing with the aim to provide for different levels of affordability.
The Census 2011 confirmed that just under 1 in 12 (8.4%) households in Teddington rent from a housing association landlord. This is below the borough average (12.6%) but similar to that found in other areas such as East Sheen (8%) and Fulwell and Hampton Hill (8 %). Historical development factors reflect the location of housing association homes.
Our allocation policy for housing association homes allows residents preference to choose the areas of the borough they wish to reside in (although this preference must be seen within a context of limited supply).
Affordable housing should be designed to the same high quality and sustainability standards as private housing. There are adopted Local Plan policies to ensure that meeting needs does not lead to development that adversely impacts on local character
A blanket restriction on large residential developments would be contrary to national and regional planning policy. The Local Plan states development proposals on large sites should assess the potential impacts on existing social and community infrastructure in order to demonstrate to the Council that there is sufficient capacity within the existing infrastructure to accommodate the needs arising from new development. Where necessary, measures are put in place to mitigate against the impacts of development on existing services which can include financial contributions and/or Planning Obligations.
The Council should think seriously about putting a cap on new builds (esp retail/office to residential) as this is already changing the density of the village and increasing traffic and parking problems
There are Local Plan policies to assess infill development, to ensure that it does not adversely impact on local character and established residential areas, and seeks compatibility with the existing street scene and materials appropriate to the local character.
House prices are really expensive. This is probably a global/UK problem about the economy. Not sure how the Council can help apart from representing us at national level. What about under-occupancy of very large houses?
We will investigate and contact the owner to try to bring empty property back into use. Where appropriate, enforcement and compulsory purchase powers may be used. Our Empty Property Scheme is designed to help owners of vacant properties to bring them back into use. The scheme enables owners earn rent income from the property, through a Council tenancy which we can help to arrange and manage. If the property needs repair work, grant support may be available.
Affordable housing should become key criteria for new developments
Local Plan policies expect that 50% of all housing units will be affordable housing, with a tenure mix of 40% housing for rent and 10% intermediate and seeks the maximum reasonable amount of affordable housing when negotiating on individual private residential and mixed-use schemes in regard to:
The overall mix of uses and other planning benefits which the Council wishes to secure such as provision of new school places will also impact on the amount of affordable housing that can be provided.
I see no evidence in new builds of the needs of the disabled being taken into consideration. Look at the new builds next to the sorting office in Elmfield Avenue. How does someone with a wheelchair get in those houses?
Local Plan policies seek 10% of new dwellings to M4(3) ‘wheelchair user dwellings’. This is generally sought on large sites, but there can be feasibility reasons why it cannot be met on a particular site, for example it requires step free access. The Government has set up a national approach, whereby compliance with any planning conditions is a matter for Building Control.
106 Queens Road is a useful bungalow that has stood empty for 4 1/2 years since the previous inhabitant died. This is scandalous in view of current housing shortage and the waste of taxpayers' money
This property is owned by RHP who are progressing a proposal to re-develop the site with two family sized homes for affordable rent.
Must look at your own housing stock and see how it can be used more efficiently and cost effectively, e.g. how many properties are owned by LBRuT/RHP that are small and appropriate for older people, how many large properties only have 1 or 2 elderly people residing in them and how many people are needing larger family properties? If people are willing to downsize but still live in the same area then this will benefit everyone. This needs exercise needs to be done on an going basis before looking at new developments
LBRuT has transferred its housing stock to RHP. RHP is reviewing its retirement housing stock to identity schemes that would benefit from inclusion in its forward development programme where they can provide opportunities for additional affordable homes including opportunities for older people seeking to downsize. We are working in partnership with RHP to develop appropriate proposals which meet an identified local need.
Teddington is part of a holistic corridor that seeks to reduce collisions and congestion, improves provision for pedestrians, cyclists and public transport users, enhances air quality and the public realm and supports economic vitality for local businesses. Phase 1 will include upgrades to Ferry Road to Hampton Wick Station.
Queens Road is not capable of sustaining the volume of traffic now using it
Parking on Queens Road narrows the two lanes, but previous attempts to reduce parking have failed to progress. This is a B road and has a 7.5 tonne weight limit in one direction to reduce the impact of HGVs. The junction between Queens Road and Hampton Road will be reviewed under a study taking place in 2017/18. Queens Road is traffic calmed and a 20mph area; parking assists in keeping speeds low.
Lorries unloading in Broad Street and the High Street
This will be considered in a feasibility study taking place in 2017/18.
Broom Road is narrow between Teddington Studios and the Lensbury. Once the flats have been competed this will cause traffic disruption. Other residents mentioned how speeding remained an issue on this road
Substantial yellow lines are already in place to minimise traffic disruption. The area will be reconsidered once the development at Teddington Studios has been completed. At the same time, Broom Road is traffic calmed to reduce speeds. It is possible to step up enforcement on this road, and we will send this comment to the Safer Neighbourhood Team in Teddington.
One way systems may need to be considered to mitigate the awful effects of Kingston Road Sainsbury’s and slowing down traffic along Kingston Road
Kingston Road is wide enough to allow two-way traffic and parking.
Lorries and buses have to be removed from the top end of Queens Road (Stanley Road end) – it is used as a rat run by London buses when off duty
Stanley Road and Queens Road are classified roads and are intended to carry through traffic.
One way street with 20 mph limit for Udney Park Road (flow from Cromwell Road to High Street) to avoid it being used as a free car park or high speed rat run
We do not generally seek to introduce one way systems unless there is sufficient justification for doing so, as they tend to reduce access through an area. However, if there is a specific road that is of concern, officers will investigate.
How about seeing if motorbikes could use bus lanes to make their journey safer as they do in Feltham and Kingston? How about improving parking by making small spaces for single motorbikes?
We have studied the evidence produced by TfL and other boroughs on the safety and practical aspects of motorbikes using bus lanes, and hope to make an announcement shortly.
We made £500,000 available in 2017/18 specifically to pay for community nominated improvements.
This round of funding was open from 1 March to 31 March 2017, for residents to nominate pavements they feel are in need of extra work. This is in addition to the regular maintenance work that is carried out. Funding will be directed to pavements that receive the most nominations and fulfil the greatest community need.
Specific problems with pavements can be reported online.
Re-paving of the wide pavement area on West side of Park Road (from junction with Park Lane southwards)
Park Road – the footway has been given hi-load modular paving, and there were tree site base repairs between The Causeway and Queens Road in March 2016. There were also bus stop accessibility works in Park Road in November 2016.
Regarding tarmac on Cambridge Crescent and surrounding roads. The recent patch work has only made the roads more bumpy!
Cambridge Crescent – there were carriageway patching repairs in October 2015
The pavements outside the shops in Stanley Road would benefit from being replaced as they have been in Twickenham
Stanley Road – there were footway patching repairs in October 2012, and carriageway patching repairs in July 2012.
The pavement opposite the Broom Road playing fields is frequently overgrown, narrow and often overhung by the wing mirrors of the many cars that park there for much of the day
Planned footway maintenance works will take place between Trowlock Way and Broom Park in the next twelve months.
Middle Lane looks like a third world road. Heavily used as a cut through for people and service providers to miss out on Broad street traffic
Middle Lane – Carriageway patching repairs took place in March 2012
In our street (Arlington Rd, Teddington) give our street proper paving
Arlington Road – Tree site base repairs took place in March 2016, and footway patching repairs took place in November 2016
Clarence Road is one of the oldest roads in Teddington, yet we don't have pavers we have Tarmac which looks unsightly and isn't in keeping
Clarence Road – tree site base repairs took place in October 2011
I think we’re very well served as a whole by public transport, although commuter trains are increasingly crowded at peak times
Current improvements at Waterloo should help to improve the reliability of local services and the length of local services.
Faster train service to and from Teddington, and more frequent services towards Richmond and on the Shepperton line. Crossrail 2 should stop at Teddington
The new South West Rail franchise may contain specification for increased rail services, however we will not have details until it comes into force in August 2017. We are in regular contact with the train operating company about how best to maximise the service through Hampton Wick and Teddington.
The latest plans for Crossrail 2 show services calling at Teddington.
Now that the station is a listed building its owners should be encouraged to remove excessive signs and clutter
Our response to the South West Trains Franchise specification in early 2016 called on the train operator to adopt a more sensitive approach to listed station buildings, or those of particular landscape merit.
Both Teddington and Hampton Wick stations need provision for movement between platforms by wheelchairs and pushchairs. In addition, there is plenty of room at Hampton Wick Station to install ramps up to the platforms
New lifts will be installed at Teddington station by 2018 under the Access for All Scheme and we are working with Network Rail and the operator to facilitate this. The close proximity of other more accessible stations mean that there is little prospect of providing lifts at Hampton Wick station before the development of Crossrail 2 in approximately 2030. South West Trains will arrange a taxi service to and from the nearest accessible station for those who need it.
There should also be a multi-mode park'n'ride hub for Crossrail 2 at Sunbury on land adjacent to the Northern end of the M3/A316 junction
Our response to the Crossrail 2 and South West Rail franchise consultations in early 2016 proposed park and ride facilities in the Kempton Park area. In addition, as part of the proposals for greater TfL involvement in the suburban rail network, we proposed an extension of the travel zones to reduce impact on Teddington and Hampton town centres.
More large buggies on buses can cause problems at peak times
TfL are responsible for bus services, rather than the Council. We recommend you raise it with them.
No more double decker buses through Broad Street and the Causeway
Bus types are specified according to passenger demand on each route and sometimes it is necessary for them to use other roads to turn in time for return journeys. Any observed difficulties should be reported to the bus company or to TfL.
Traffic noise is another issue and it would be greatly improved by petitioning TFL for hybrid buses on routes through our area
As part of the Mayor’s emerging strategy and the new TfL business plan, all new buses from 2018 will be low emission variants, either a hybrid or electric option. We are pressing for early adoption of hybrid buses on key routes in the borough serving poor air quality areas.
Lack of parking provision on site puts further pressure on on-street parking. When will planners realise lack of provided parking space does not mean that people will decide not to have a car (or 2)? Flats especially should have to provide one space per flat at no extra purchase price
Where the developer is not providing onsite parking they must demonstrate that overspill parking from the site will not impact other residents ability to park on street e.g. there is sufficient on street parking capacity to accommodate such overspill. If they cannot the application is refused. However, they have a right of appeal to the Planning Inspectorate which may allow the proposal.
In CPZs we remove the ability of the new occupiers to access the resident permit system and where onsite parking is concerned we condition this to be allocated to the proposed dwellings.
If you have to build flats (TV studios) they must come with underground parking. All new builds to have parking permits funded by the developer
Teddington Studios have provided underground parking for all flats in the development. Parking permits funded by a developer are not acceptable to the Council as on street parking in most areas is already a problem. We remove the ability of the occupiers of a development to park on street by removing access to resident parking permits. We then condition the parking to be allocated to the dwellings proposed.
Residents were concerned about parking controls on a number of other roads, which have seen improvements:
In 2015/16 we implemented waiting restrictions at these locations which have addressed the issue of congestion and poor sight lines at junctions. Yellow lines have recently been extended around Harrowdene Gardens and the situation greatly improved. Parking by Bushy Gate on is on a bend but the road is considered by Transport Planners to be wide enough for two cars. Furthermore, there have been no collisions at this junction and therefore it is judged that there is no requirement for yellow lines.
Roads such as Avenue Gardens not being used as a dumping ground for residents in neighbouring roads who don't want to pay for an extra parking permit
Better parking regulation on Cromwell Rd, Udney Park Rd and Kingston lane especially with regards to parking generated by Collis school
We will consider undertaking a parking consultation to implement parking controls if it can be demonstrated by residents that there are over 50% of the total households in favour.
Parking for Hampton Wick station is now spreading further and further up Broom Road; together with unsafe/ discourteous parking at the 3 schools this makes Broom Road dangerous for cyclists and pedestrians
Broom Road is traffic calmed and junctions are generally yellow lines, but any issues surrounding school safety should be fed into the school travel plan.
Introduction of CPZ parking to more of the smaller, forgotten roads in Teddington - Church Road, Shacklegate Lane, York Road, Clifton Road, Elmtree to name a few. Residential parking is virtually impossible most days since St Mary's stopped their on-site parking for students and tutors. These roads have now turned into St Mary's carpark
There is a planned CPZ consultation for the area around St Mary’s University in 2017/18.
St Mary's Avenue Some protection of residents' parking without reducing the space available. The previous CPZ proposal failed to do this
The last consultation undertaken in the area (June 2015) showed insufficient support to progress with parking controls. We will consider undertaking a new parking consultation to implement parking controls if it can be demonstrated by residents that there are over 50% of the total households in favour. Concerning the road layout in St Marys Avenue, we are considering undertaking a new consultation with residents subject to funding.
Please don't remove any more car parking spaces though - maybe reinstate a few at the same time?
We have a commitment to maximise parking space and to only implement waiting restrictions where it is absolutely necessary.
Make parking cheaper- encourage visitors!
We review our parking charges every year. Free 30 minutes parking is available to all residents with a Richmond Card.
More car parking available to shop workers at all times of the day
We encourages these groups to come by other modes of transport other than the car. Whilst we will look to provide parking space for business permit holders, this provision is aimed at accommodating businesses who regularly require access to a parking space in connection with their business and not to simply commute.
Adjustments to where parking is allowed to get cars off the High Street and Broad Street and surrounding residential roads and into the car parks that are available close to the shopping areas which are often not full. More effort put into persuading people not to drive to Teddington
There are currently no plans to remove the parking bays in High Street/Broad Street. If we were to do this, it is likely to be met with considerable opposition from local traders and residents. We have a parking charge structure in place to encourage turnover which was reviewed and amended in 2016.
Controlled parking around the station gives an inappropriately large amount of spaces to permit holders and not enough to the general public, including shoppers. They asked for some of the spaces to be transferred to public use
The main purpose of the CPZ is to reserve the majority of parking space for residents with some provision made for visitors. Specific parking provision is made for those using the station (pay and display spaces) in both Station Road and Victoria Road. However, this suggestion will be noted for when the zone is reviewed in the future.
Queens Road really needs looking at. With an extremely narrow pavement at the park end and with a pedestrian crossing more less after a blind corner this could be an accident waiting to happen. The road is either gridlocked at peak times and at other times traffic flagrantly ignores the 20mph limit....which is never enforced. Empty buses sometimes use this road as a short cut not to mention large commercial vehicles
The road has a 7.5 tonne weight limit in one direction to reduce the risk of two large vehicles meeting head on. It is also a 20mph zone and is traffic calmed. It is a ‘B’ classified road.
Kingston Road is unpleasant to walk down, with significant parking making it difficult to cross safely
Kingston Road will have a safety and area enhancement scheme performed in 2017/18. Parking will be reviewed as part of the scheme.
Local pedestrian bridge near Teddington Station leading from Station Road to Clarence Road leading to Bushy Park - widened and improved
Whilst there are no immediate plans to develop this bridge, there are improvements planned for the pedestrian bridge at the station, including the introduction of lifts. This is part of Network Rail’s Access for All project.
Teddington Lock bridge crossover should be widened
Handrails were removed a couple of years ago to increase the width over the main structure, and it is considered that cyclists and pedestrians manage this bridge well.
Our Cycling Strategy was consulted on in Autumn 2016 and a report will be available in April 2017.
Quietways will be a network of radial and orbital cycle routes throughout London. Linking key destinations, they will tend to follow backstreet routes, go through parks, along waterways or tree-lined streets. The routes will overcome barriers to cycling, targeting cyclists who want to use quieter, low-traffic routes, providing an environment for those cyclists who want to travel at a more gentle pace.
Thanks to £800k funding from TfL, Richmond Council has started to develop proposals for a new Quietway route between Teddington and Ham. This will form part of a longer overall route between Bushy Park and Wandsworth Common which is being developed in collaboration with the London Borough of Wandsworth and The Royal Parks. In turn this route will eventually connect with further Quietway routes across the borough.
In many places the Quietway will only require route signs and limited road markings, but some sections will require further measures to improve the safety of cyclists using the routes. Some sections of route will need to be on slightly busier sections of road in order to serve key local centres such as Teddington, but a number of measures are proposed in these locations to help create a safer and more pleasant environment for cyclists and pedestrians.
The new route would link Bushy Park, the town centre of Teddington, Teddington Lock, Ham Common, Richmond Park (Ham Gate to Roehampton Gate) and Wandsworth Common.
More cycle lanes and cycle friendly streets
Quietway will be implemented by December 2017, subject to information gathered through consultation in 2016. A Public report of those findings will be available in April.
A clear 'Cycle superhighway'-style route for cyclists commuting into and out of central London (connecting Teddington with Kingston, Richmond, Twickenham and Ham)
The Council is in discussion with TFL to implement this on the A316 in 2017 to 2018
Allow cycles to turn left into back road, at traffic coming into Teddington from West i.e. Hampton Road/ Broad Street
The Council will be conducting a feasibility study to consider how to make Hampton Road, Broad St and the High St. safer for all road users, including cyclists.
There are no cycle routes on Teddington high street and very little cycle parking, e.g. In front of the post office. The roads around the area are narrow and it is frightening to cycle around. There is no clear route to cycle from the lock to Bushy Park
This area will be incorporated into the Quietways plan.
A wide cycle path along Kingston Road
We will be conducting a feasibility study to consider how to make the road between Ferry Road and Hampton Wick Station safer for all road users, including cyclists.
Need right to cycle on Bushy Park paths and better cycle parking at the rear of Tescos
Bushy Park is managed by the Royal Parks service. Royal Park regulations and current byelaws state that no cycling is permitted unless it is on designated cycle routes.
The cycle slip road at the railway bridge between Broad Street and High Street achieves nothing and I find dangerous to use. Extend it so it doesn't have you coming back out into the roundabout turn off!
A feasibility study will consider how to make Hampton Road, Broad St and the High St safer for all road users, including cyclists. This area is also part of Quiteway project to be built this year
Can the cycle lane be separated from the roads with a kerb?
This is under review.
Updated: 19 September 2017