Community Ideas

Community Links Officers have been working alongside residents, community groups, Council teams and partner organisations since 2014 to help identify and deliver community priorities.

Many initiatives and projects are eligible for funding or part funding through the Civic Pride Fund, and the new Village Planning Fund.

Some ideas may not require funding but can be delivered through partnership working, sharing and collaborating in the community. If you have ideas or know of opportunities like these, please get in touch with your local Community Links Officer Siobhan Oktay:

Phone: 07983 568 491
Email: siobhan.oktay@richmond.gov.uk

Community Facilities

Activities and facilities Strawberry Hill residents use for recreation and wellbeing:

Strawberry Hill Residents Association (SHRA) is a lively and busy organisation involved in many issues that affect the lives of local people. Everyone who lives within the area of Strawberry Hill is a member of the Association and receives a copy of the bulletin three times a year with news of recent developments, issues we have taken up on your behalf and events to come.

The Neighbours of St Mary’s University is a community website setup by, and for the use of, the local neighbouring residents to St Mary's University in Strawberry Hill and Teddington. It aims to provide a site to provide news and information on the activities of St Mary's university to local residents, as well as providing access to a discussion forum.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Need for more child friendly events held locally

Strawberry Hill House runs an extensive programme of educational activities for families and special holiday events.

Perhaps a development in Radnor Gardens which does have some facilities but seems very underutilised

There is interest in developing the Radnor Park Café as a community space through the Village Planning Fund.

More non-sport activities, especially in school holidays, for 12 - 16 year olds. Facilities such as a skate park or areas where they can gather socially would be very useful

Heatham House, a short bus journey or walk, in Twickenham provides a wide range of activities, including a skate park, for this age group. 

Village Square, somewhere the community can come together

Strawberry Hill Residents Association are gathering interest from local residents based around plans from the team at Architecture:WK, based at The Powder Rooms in Teddington. These suggestions, which SHRA supports, are intended to form a starting point for debate about the ways in which the station area might be improved. The Village Planning Fund would be a potential source of funding for such a project.

Libraries

The nearest libraries to Strawberry Hill are Twickenham and Teddington libraries. Twickenham Library is a Grade II Listed Carnegie Library which was extended and completely refurbished in 2007. Teddington Library is a Grade II Listed Carnegie Library which was extended and completely refurbished in 2009.

Both libraries provide a wide range of high-quality resources for children and adults, computers with fast Broadband access to the Internet, free Wi-Fi, community information and a programme of reading and learning events. The libraries offer a choice of speedy self-service kiosks or a more personal approach at the customer service desks.

We are committed to keeping all borough libraries open and are keen to provide improved facilities where possible. There are plans to review the current layout of Twickenham library during 2017 and make better use of the available space on both floors.

A Work Club runs in Twickenham Library on Tuesdays between 9.30 and 11.30am. Knowledgeable volunteers with experience in careers guidance offer support with online job search skills and applications, writing and re-writing CVs, and achieving manageable work related goals. The Work Club is available to all, whether long term unemployed, seeking to update CVs or returning to work after a career break.

Since the Community Library Manger has been appointed the library service has extended partnership working in the community. This has included working with HANDS, MIND and the local Job Club along with offering space for local groups to utilise the use of the library. In line with our new Library Plan, community working is a key aspect of the library offer which encompasses the Strawberry Hill area.

In Teddington and Twickenham Library there are public computers that people can book onto for 2 hours a day free of charge. There is also free Wi-Fi available all the time the libraries are open.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Put in a library in Strawberry Hill for younger children

The current administration is committed to keeping all of Richmond Libraries open but there are currently no plans to build any new libraries. Both Teddington and Twickenham have well used children’s libraries and our statistics show us they are well used by people from the TW1 4 area.

Even though there is no plan for a new library in the area, we actively work in partnership with local community organisations to provide a wider offer. This has included Strawberry Hill House in the past and we would be keen to build upon this work in the future.

Art and Culture

Heritage assets in the village include Strawberry Hill House, which has undergone a £9 million restoration funded by the Heritage Lottery Fund. It has now received stage 2 funding to restore a further suite of rooms, and has also been awarded a prestigious European prize in recognition of its contribution to Heritage. Friends of Strawberry Hill run family friendly events.

Alexander Pope’s Grotto is also a heritage asset near the village. Much of the Grade 2* Listed grotto lies beneath various 20th century buildings owned by Radnor House School and at present it can only be visited by special arrangement or during Twickenham’s Festival Week.

St Mary’s University continue to develop their creative programmes, with links to the Orange Tree Theatre and Strawberry Hill House, they have also recently taken ownership of the new cultural centre, The Exchange, which is in central Twickenham.

All the cultural venues listed above have participated in recent programmes and initiatives including the Gardens Festival and the borough’s First World War commemoration programme. Artists in the area also continue to take part in the borough’s annual open studios festival, Art House and the Music and Drama Festival which takes place in March.
Strawberry Hill House and St Mary’s University are both partners in the Richmond Literature Festival which takes place annually each November, hosting events and supporting the programme.

There is a wide range of active music, drama, dance and visual arts organisations in the local area; details of which are available on the artsrichmond website.

Sports and Leisure

The Sports, Open space and Recreation Needs Assessment is a comprehensive audit and assessment of existing provision of all types of open spaces, sport and recreational facilities including the quality of supply and their condition. Future demand for facilities, specific needs and opportunities has also been assessed.

Our Sport and Fitness team manage a number of sports facilities in the borough. The Sports Development team supports sports clubs, coaching and assistance for elite athletes. They also provide activities for children and adults with disabilities, through the RISE programme.

Local facilities

Strawberry Hill Golf Club offers both adult and child golf membership and coaching. Also offers a function room for local community events.

Strawberry Hill Bowling Club is affiliated to Middlesex Bowling Association and Bowls England and offers both adult and junior bowls membership.

To find other local facilities including schools, libraries and sport facilities and much more search Find My Nearest.

Parks and Open Spaces

Strawberry Hill Village has two play areas within the village boundaries, one is on Wellesley Road, close to Strawberry Hill station and the other is the award winning Radnor Gardens. In Radnor Gardens there is a bowls club dating from 1920, a play area, summer house and gazebo as well as a War Memorial.


The River Thames and Radnor Gardens bound the east side of Strawberry Hill. The Gardens have a popular play area, bowling green and clubhouse, a café managed by the Friends of Radnor Gardens, toilet, rose garden, gazebo and summerhouse. The Gardens’ War Memorial was sited in 1922 to mark the end of a vista from the north-east where the Royal Star and Garter Home for the ex-Service Community stands on the crest of Richmond Hill.
The Thames Landscape Strategy includes the proposal to consider constructing a pontoon to provide river access to Radnor Gardens.

Individual Parks list

Below is a list of all of the parks and open spaces that are found in Strawberry Hill. Each link will direct you to a location map and provide you with further information about the site and the facilities that are available.

  1. Fortescue Play Area
  2. Radnor Gardens
  3. Strawberry Woods (in Fulwell, a short walk or bus ride away)

Parks Improvement Programme

The Parks Improvement Programme aims to see improvement of the riverside that will enhance the experience and the amenity for all users. For details of the latest parks improvement projects which are happening across the borough please see the Parks Improvement Programme.

Find out more information about Friends Groups for Parks in your area.

Friends groups

Friends of Radnor Gardens is a volunteer run organisation that assists in the restoration work and improvements to Radnor Gardens and to provide/assist in the provision of recreation and other leisure-time occupations in Radnor Gardens. In partnership with the Friends of Radnor Gardens, a new information board has been installed in the middle of the gardens near the Summer House. The board includes information and photographs citing the history of the gardens since the mid-nineteenth century.

South West London Environmental Network have a useful tool to find Friends of Parks Groups in your area

Trees

We employ arboriculturalists to undertake the management of our trees. This includes caring for trees on public highways and within parks and open spaces, undertaking planting to sustain the number of trees within the borough and works such as pruning and removal where required to fulfil our statutory duties.

We recognise that tree roots can cause substantial damage to pavements. On occasion we have to remove trees that are causing significant damage to highways, but these will normally be replaced. Improved tree pits that encourage roots to grow downwards will prevent pavements across the borough from becoming damaged whilst saving taxpayers up to £125,000 in repairs each year.

Our Parks team will install the new tree pits in roads where trees have been removed, pavements have been damaged, or repair patches have been laid. The pit includes a root barrier that has been specifically designed to encourage the downward growth of tree roots which would otherwise spread close to the surface of the pavement. The tree pits will begin to be used across the borough over the next few weeks.

Every year we carry out a programme of treatment for Oak Processionary Moth  to minimise the outbreak of this pest. Treatment has been taking place throughout the 2017 OPM season.

We determines appropriate protection of trees within private property through the planning consultation and the Tree Preservation Order process.

Our Tree Management Policy is to not remove trees unless they are dead, dying or dangerous, or unless they are part of an improvement scheme that has wider benefits.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

The street trees might be better buried deeper as they lift the paving

We have introduced a new method of planting which includes the installation of a root directing barrier to encourage downward growth of structural roots which are known to cause considerable damage where close to the surface. The species selected for planting are also being reviewed in order to eliminate the planting of those that are renowned for causing root damage, for example river birch and honey locust.

More street trees

We are conducting a planting survey to identify replacement planting locations and in addition identifying where new trees can be planted.

A limit on the number and size of trees in back gardens which can have an adverse effect on neighbours, particularly boundary trees along the grounds of St Mary's University

This is not something that the Council is able to regulate; aside from the High Hedges Bill there is no legal obligation for private tree owners to plant smaller trees or trees in smaller numbers. The trees surrounding St. Mary’s University are an important asset; many of these are the subject of Tree Preservation Orders which offers them statutory protection under the Town and Country Planning Act 1990 (as amended).

The trees in Walpole Road and too old, too tall and probably have dangerously large roots

These trees are on a cycle of inspection and pruning, this is to ensure that a reasonable relationship between property and trees maintained. This approach retains the asset for residents and visitors to enjoy.

Health

We are committed to working in partnership with GP Practices, other health services and the voluntary sector to develop joined up services for local residents.  

Making Richmond a Dementia Friendly borough

We are leading Richmond Dementia Action Alliance (RDAA) - a network of 79 organisations based in, working in, or providing a service for residents in the Richmond borough, the purpose of which is to help local businesses and organisations to contribute towards a more dementia friendly borough. Look out for the nationally recognised dementia friendly logo in local business, shops, organisations and community groups.

For more information contact DementiaActionAlliance@richmond.gov.uk.

Alzheimer’s Society Richmond has Dementia Advisers and Dementia Support Workers to provide individualised information, guidance and support to people with dementia and their carers. Other services include peer support groups, dementia cafés and general information support.

Shaping joined up primary care services

The NHS, Richmond CCG and Richmond Council have also developed a Joint Primary Care Strategy that sets the direction for services in Richmond. The purpose of the strategy is to ensure that primary care is providing accessible, pro-active and co-ordinated care for residents closer to home.

The strategy will improve access to GPs overall through GP 'hubs' providing extra GP clinics from 8am - 8pm. The initiative is linked to pharmacies and the voluntary sector to provide support within communities. The Council has worked closely with all partners to support this project. GP appointments can also be made online. An appointment is guaranteed on the same day for children aged five or under.

Services for senior residents

We run a Full of Life Fair every year, to celebrate older residents and the contribution they make in the borough, in conjunction with Older Peoples Day. This year's fair will be held on Friday 6 October 2017.

Age UK Richmond provides a wide range of activities and services and cover the whole of the area of Richmond upon Thames. These include the handyperson service, housekeeping, welfare benefits advice, moving home service, day centres, outings and community activities which include cooking and exercise courses. Get in touch by calling 020 8878 3073.

Mental Health

Councillor Meena Bond, previously the cabinet member for sport and culture, is now responsible for championing mental health services.

The role involves providing high quality support and services for those with mental health illnesses, promoting positive mental health in the community, tackling inequalities and addressing discrimination against people with mental illnesses. She will carry out an inventory of the mental health services that are currently being offered.

Making Every Contact Count

Council and health service staff are receiving training – called ‘Making Every Contact Count’ – to ensure that they have the knowledge and skills they need to give good advice and information to residents. These courses are designed to enable staff and volunteers to develop the essential skills needed to identify people who could benefit from additional support, raise the issue with them and refer that person to the appropriate services.

The training doesn’t take extra time or skill; it is about providing access to what is on offer in Richmond. The topics addressed are:

  • Addressing Loneliness & Isolation
  • Accessing New Technologies
  • Introducing Active Travel
  • Promoting winter warmth

Voluntary sector and community groups can sign up online.

Community Independent Living Service

We will be re-commissioning the Community Independent Living Service  (CILS) in 2018. To enable this, we will be undertaking a stakeholder engagement process on future models for CILS, the results will be used to inform plans for the procurement of CILS services. It is expected that the service will be in place in 2018.

The Community Independent Living Service was commissioned by the Council in January 2014. The CILS providers (Go Local) provide services for residents across the Borough, including information navigation for vulnerable adults of all ages. The objectives of this service is to increase the access to low level support and assistance local to where people live. CILS Go Local provide a Health and Wellbeing programme across the locality and the daily programme of activities includes, Falls Awareness, exercise classes, lunch clubs, social groups, men’s health groups, Chiropody, job club, Dementia support and peer support groups. CILS is designed to maximise people’s independence, help them make a positive contribution to their local community, reduce social isolation and improve their wellbeing

Drug and alcohol services

  • The SPEAR Team(pdf, 56KB) offers services to residents who are homeless or at risk of being made homeless and have drug and/or alcohol problems.
  • Richmond Integrated Recovery Service is a free and confidential drug and alcohol service for adults in the Richmond borough. If you are concerned about your own drug or alcohol use, or are concerned about someone else’s use, please contact us on 0208 891 0161, or email richmond@cgl.org.uk.

Wellbeing services

Mytime Active, the Council’s free health improvement service, is coming to an end on 31 August 2017. In its place Public Health is working with the Council’s Parks, Sports, Libraries, Arts and Culture teams to increase residents’ connectivity to their local facilities. Health Walks are free, short, led walks which take place across the borough. The walks, run by the Council’s Parks team, provide a chance to take part in physical activity which is safe and sociable and you can walk at your own pace. The Parks service runs many affordable services in local parks around the borough.  Some examples include, parkrun, cycling activities, fitness equipment, and conservation volunteering in parks.

NHS Health Check

The Outreach NHS Health Check programme is free and available to people aged between 40 and 74 years. The service will recommence on 1 October 2017.

Stop Smoking Service

The Richmond Stop Smoking service is a free, council managed advice service providing help to stop smoking for people working and living in the London Borough of Richmond Upon Thames, through the provision of free stop smoking clinics with trained advisors. 

Freephone: 0800 011 4558, or email stopsmoking@richmond.gov.uk.

Winter Warmth Service

The Winter Warmth service promotes keeping warm and well in winter, and provides residents aged 65+ a free home energy assessment, and offers advice about keeping your home safe and warm. The service will re-commence in October 2017.

Children and Young People

Services for children and young people are provided by Achieving for Children (AfC). The company has been operating since 1 April 2014. This innovative model aims to provide better social, educational and community outcomes for children in Richmond and Kingston.

School Places

Since 2012, we have expanded one primary school in Twickenham - St Mary's - by a form of entry, converted two - Orleans and St Stephen's - from three form infant and junior schools onto two-form entry primary schools, and provided a site, at Clifden Road, for the establishment of St Richard Reynolds Catholic Primary in 2013. Between them, those schools have provided an extra 630 places. In addition, the Council has assisted GEMS Education to open Twickenham Primary Academy, which has provided another 420 places. So in total, 1,050 extra primary phase places have been provided to meet demand from Twickenham and Strawberry Hill families.

In the secondary phase, our long-lease of the Clifden Road site enabled the establishment of the five-form entry St Richard Reynolds Catholic High in 2013, providing 750 11-16 places and, in due course, a sixth form. As part of the redevelopment of the Richmond upon Thames College site the Council is working with The Richmond upon Thames School (RTS) Trust to deliver a new five form entry secondary school, providing 750 places for 11 to 16 year olds. RTS will open in September 2017 in dedicated, interim accommodation inside the college. Construction of the new school building is well underway with completion expected in the summer 2018. The Campus development, on the existing college site, will also provide new, purpose built accommodation for Clarendon School’s Key Stage 3 and 4 pupils (the borough’s day, community special school for pupils with learning difficulties and additional complex needs).

Young People

The nearest youth provision provided by AfC is Heatham House. Heatham House is made up of 3 buildings: The Main House, The Venue and The Garage. These three individual areas are well used by young people from this area and beyond. Within The Main House and The Venue, AfC Youth Service provides indoor and outdoor sports facilities for skating, football, netball, badminton, basketball and Tae Kwon Do. It also offers projects in visual and performing arts, and social or leisure facilities for young people including: rehearsal space for individual artists and bands, band development projects, targeted music sessions, recording facilities, song writing workshops, and Heatham bicycle maintenance project.

The Garage@Heatham House also hosts a wide range of other services for young people including the Youth Enquiry Service (YES), emotional wellbeing and young people’s substance misuse service. These services are all open to young people from 11-17 years old, and up to 25 for those with a disability. The services are free and completely inclusive.

During School holidays Achieving for Children (AfC) provide holiday programmes for 11 to 15 year olds. The fun activities programme is called ’Team Break Out’ Over the Summer, the programme operated 3 days a week for 3 weeks. In October, February and Easter, a programme operates over 3 days for each week. The venue varies using different youth clubs in Richmond. The programme is low cost and very reasonable for each young person.

Albany Park Canoe and Sailing Centre is located on the banks of the River Thames between Kingston Bridge and Teddington Lock, the centre is licensed under the Adventure Activities Licensing Authority as an activity provider and is also a British Canoe Union Approved Centre and a Royal Yachting Association Approved Centre. Facilities include:

  • Duke of Edinburgh's Award Programme
  • Kayaking
  • Open canoeing
  • Dinghy sailing
  • Off-road cycling 

Summer 2017 brings the launch of Heatham House skate park. The skate park is open on a Monday from 3:30pm to 7pm term time and 1pm to 5pm during school holidays. The ramps are available for all young people between the ages of 11 – 17 years old. Helmets must be worn at all times. No need to pre book just turn up and fill out a membership form. For more information please email Heatham House on 020 8288 0950.

The Youth Service welcomes volunteering from the community. If you are aged 18 or over and interested in supporting local youth work please get in touch. For more information please contact The Youth Resilience Team on yrbusinesssupportteam@achievingforchildren.org.uk.

In The Venue@Heatham House we have Way2Work, a professional UK based Apprenticeship training provider offering apprenticeship vacancies and full-time job opportunities for young people aged 16-24 with local employers who value and encourage them to achieve their full potential. The Way2Work service has been successfully supporting young people to find apprenticeship vacancies and achieve their Apprenticeship qualifications for over 25 years. 

Leisure and Youth Richmond Card

Anyone aged 0 - 19 years or 0 - 25 years with a disability can sign up for a free Leisure and Youth Richmond Card by filling in the online application form. You must either live, work, go to school or be registered at a youth centre within the London Borough of Richmond upon Thames to be eligible. This free card offers a range of discounts at our Sport and Fitness Centres and Youth Clubs.

There is certainly a lack of facilities for those aged between 12-17 in the immediate area

The nearest provision is Heatham House which opened a new stake park in Summer 2017 and a Skate Park in Kingsfield Rec. Both are free or very low cost.

Housing

Like most London boroughs, we face a shortage of affordable homes. The Borough Strategic Housing Market Assessment (SHMA) identifies in the period from 2014 to 2033 a net deficit of 964 affordable homes per annum, demonstrating the need for affordable homes remains substantial across all parts of the borough. Local Plan policies seek to maximise affordable housing, through a range of measures including providing more choice in the different types of affordable housing with the aim to provide for different levels of affordability.

The Census 2011 confirmed that 6.6% of households in the South Twickenham ward rent from a housing association landlord, this has been used to indicate the level of affordable housing in the Strawberry Hill Village area. This is below the borough average (12.6%) but similar to that found in other areas such as the East Sheen (7.6%) ward. Historical development factors reflect the location of housing association homes.

Our allocation policy for housing association homes allows residents preference to choose the areas of the borough they wish to reside in (although this preference must be seen within a context of limited supply).
There are no immediate sites being marketed for redevelopment in this area. However, the village is close to the Queens House redevelopment in Holly Road (Twickenham) which will complete in 2018 and deliver 45 affordable units for affordable rent and shared ownership.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Student housing (related to St Mary’s University) was raised by residents when asked about the perceived threats of issues in Strawberry Hill

Student housing is supported by Local Plan policies where it meets demonstrable local need to support institutions within the borough. The private rented sector plays a role in this.

When asked what people felt were issues in relation to housing there was greatest concern about the adult children being priced out of the area. The affordability of new residential developments was also agreed to be an issue by most respondents

Recognising the context of high house prices, which have continued to rise in the borough (with average property prices in May 2017 being £871,265 up from £815,786 in May 2016 Source: Hometrack) Local Plan policies seek a range of affordable housing types to provide for different levels of affordability.

To this end the Council through its Intermediate Housing Policy and also its Intermediate Housing Marketing Statement (pdf, 85 KB) seeks to identify opportunities where shared ownership housing can be provided. This provides low cost home ownership options for those who have difficulty accessing the private housing market, by offering homes that can be part bought and part rented. Currently 29 shared ownership homes are being developed in Twickenham Town Centre by TVHA a local Housing Association.

In the next year, we will continue to implement planning policies in the consideration of applications, and provide opportunities for a range of types of affordable housing. In the next six months, we are in the process of updating the Intermediate Housing Policy Statement which provides guidance to Registered Providers and Developers on the affordability levels to support home ownership opportunities for those residents and people working in the borough in low to moderate incomes who are priced out of the local housing market. In addition, RHP is seeking to develop innovative housing options to rent for single working people on lower incomes using new modular methods of construction to keep development costs low. We are working with RHP and the Greater London Authority to consider the merits of this product and its application locally.

Proper thinking about how to address the aging population by providing care facilities that share/abutt school grounds. Mixing housing for young adults (students accommodation most notably) into the same areas as care facilities for the synergies and quality of life enhancements possible for both age groups, works well on the continent

Local Plan policies consider the needs of the older population through housing, inclusive access, and healthy living. Supported housing provision for children, older persons and other client groups to address priority local needs is encouraged. Our evidence base includes the Extra Care Housing Evidence Base (pdf, 860 KB)(2015) and the Retirement Housing Review (pdf, 1.4 MB) (2016). Innovative solutions would require a multi-agency approach.

We already work closely with Social Care and Health Commissioners to explore opportunities and will continue to work with partners. The Shared Lives Scheme is a form of social care that offers either permanent support or regular breaks in the home of a local family. A household shares their lives, families, home, interests and skills with other people who need some help and support to live their lives to the full. Originally the service in Richmond was designed to help residents with a learning disability or older people with dementia. However, as part of the Council’s plans to reduce the number of people needing to go into long term care the service was expanded in February 2017. The new service now is available to any adult who needs additional support to help them live in a home setting.

We will be developing our Housing Strategy for 2018-2022 which will consider options for developing additional specialist and supported housing.

Need for IT access to be lengthened in libraries and community spaces, so that those seeking housing can have access to the internet for work/home searching

Our Digital Strategy seeks to make it easy for residents to conduct transactions and access services online. There are initiatives and joint working with partners, for example to provide free Wi-Fi access, and advice and support such as for older people.

The density of housing is a consideration and also the need for more affordable housing to be considered at planning stage

There are Local Plan policies to assess density, to ensure new development does not adversely impact on local character and established residential areas, and seeks compatibility with the existing streetscene and materials appropriate to the local character. Each site is considered on its own merits in terms of the impact of the building.

There are Local Plan policies which seek to maximise affordable housing. These seek developers to engage with local Registered Providers at an early stage. However the Council has to have regard to economic viability. The Planning Committee allows for the airing of views of both the developer and residents when decisions are made on planning applications.

High Streets and Commercial Centres

Many things influence which shops appear on a High Street, including the location, customer base and traders’ individual preferences. Although we have limited influence on the mix of shops, it helps to make the High Street an attractive place to invest by maintaining the environment and providing funding to support local activity, such as funding towards Christmas events, alongside that raised by local businesses.

Planning policy

In our 2016 vacancy survey, there are no vacant units recorded for Strawberry Hill. Use of vacant space is encouraged providing that the new uses comply with planning policies. 

We provide shop front design guidance(pdf, 2637KB) for businesses and developers.

Our Planning policies are aimed at providing enough shopping and services for communities, which are established and based on detailed research. The amount of designated shopping frontage, where loss of retail may be restricted, is carefully defined so that each centre will have enough shops and a good balance of complementary uses. The health of centres, including the number of vacancies, is key to this process. The government has also introduced permitted development rights, which make it easier to convert shops to residential in appropriate areas.

Article 4 Directions

In May 2013, the Government introduced a permitted development right to allow change of use from offices to residential, and in such cases planning permission is not required.

Across the borough, there has been a significant loss of offices as a result of this permitted development right. In response, the Council made two Article 4 Directions to restrict this right. This means that in those areas to which the Article 4 Directions apply, planning permission will be needed for such development and the Council can properly determine each proposal. The Council is also in the process of reviewing all of its existing local planning policies, with a view to giving offices much stronger protection.

Business rates

We do not currently set business rate levels, only collect them. Retailers and other businesses affected by the recent revaluation of business rates may benefit from a scheme to help manage the impact of increases. Details of the scheme will be published on our Business Rates pages. 

Recycling and Streetscene

Issues around fly tipping, street cleaning, street lighting repairs and recycling and waste can be reported online or via the Customer Services Centre on 020 8891 1411.

We regularly run campaigns to raise awareness, and work with the West London Waste Authority to encourage recycling in the borough. Council officers will issue a fixed penalty notice for leaving litter if they witness the offence. Residents can be fined up to £400 for fly tipping.

Highway inspections

All of the public highways in the borough are inspected regularly. The regularity depends on the nature of the highway. This varies from yearly to monthly. During these inspections vegetation that is growing from private property as to obstruct pedestrians and road users is identified with the owner/occupier being contacted.
They can be required to undertake the works and if they fail to act we may undertake the works and then recover the costs.

Dog fouling

We encourage responsible dog ownership, which in part means picking up after dogs. Our street cleansing contractor will respond and clear up when we receive specific complaints at specific locations.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Disguise recycling containers and empty more frequently

Recycling containers need to be identifiable so residents can use them and know which materials should be recycled. All the recycling banks are on a regular emptying schedule but if residents have concerns about a particular bank or location we can review this. Please report it online.

Reduction of litter from students. Place bins by bus stops

It is Council policy to locate litter bins in areas where they are needed including bus stops. If residents have concerns over littering in a particular location or want to request a new litter bin installation be considered they should report it online or contact the Council’s contact centre (020 8891 1411) who will log a case.

More regular street cleaning

All adopted roads in the Borough receive at least a fortnightly sweep. We are currently reviewing the street cleansing methodologies but if residents have concerns about a particular location please report this to the Council so it can be investigated.

I live on one of the roads around the University. I see the litter they leave already and I see the bottles they smash

The roads around the university are all on the street cleansing schedule and regularly swept. If residents do find broken glass they should report it to the Contact Centre on 020 8891 1411 and this will be raised to the street cleansing contractor as a priority case.

The access to Swan Island alongside Riverside Stores can look very scruffy with rubbish dumped there

The access to Swan Island next to the Riverside Stores is private non-adopted land and therefore not covered by the street cleansing contract.

Are there community toilets in Strawberry Hill?

Toilets for the public to use are available through the Community Toilet Scheme. Further details can be found online or in the Community Toilet Scheme leaflet which is available from council buildings.

Community Safety and Anti-Social Behaviour

Strawberry Hill, in common with the rest of the borough, is an area of low crime and anti-social behaviour. However, Police teams remain vigilant to emerging crime trends to ensure that Richmond upon Thames continues to be one of London’s safest boroughs.

Responsibility for reducing crime and anti-social behaviour is the duty of the Richmond upon Thames Community Safety Partnership, which includes the Council, Richmond Police and other partners. 

The day-to-day policing in Strawberry Hill is carried out by South Twickenham Safer Neighbourhood Team (SNT). The team is led by a cluster SNT sergeant, who oversees two police constables as Dedicated Ward Officers (DWOs) and a police community support officer (PCSO) for each ward.

You can use My Richmond to find the ward and SNT for your location. All the SNTs offer home survey visits, street briefings and police surgeries, details of which are available on their websites.

Each Safer Neighbourhood Team seeks to resolve the specific crime and anti-social behaviour concerns identified as priorities by local residents at your Police Liaison Group (PLG) meetings.

The work of the SNTs and PLGs in your area are supported by over 700 Neighbourhood Watch Co-ordinators across the borough. Contact your local SNT if you would like to attend a PLG meeting or become a Neighbourhood Watch co-ordinator and to play an active role in reducing crime and anti-social behaviour in your area.

You can also find out more about crime and anti-social behaviour in the borough by emailing the Community Safety Partnership at Richmond Council community.safety@richmond.gov.uk.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Antisocial behaviour (litter and noise) is a threat to the local area and is an issue

Anti-social behaviour is a local priority for the Council and our partners on an on-going basis. In regards to noise and litter specifically the Council has provision for online reporting of both issues. The Council also has powers to issue fixed penalty notices and fines.

Sometimes large numbers of students from St Mary's come down the road late at night, shouting, swearing and generally causing disturbance. This makes me feel unsafe

St Mary’s University has a 24/7 security lodge and any noise reports that relate to their students or the activities of the university can be reported directly to them on 020 8240 4335.

Statutory noise reports that relate to a premises can also be reported online, or on Friday and Saturday nights on 07944 038 495. You can also contact the police on the non-emergency number 101 for on-going noise problems outside by groups of individuals.

Transport and Highways

The Traffic and Transport department undertakes the planning and design of transport measures within the borough. This includes parking, cycling, public transport infrastructure improvements, and the design of traffic signals and pedestrian crossings in conjunction with TFL.

The borough’s transport facilities are reasonably well developed, with the A316 (Great Chertsey Road) and the A205 (South Circular Road) trunk roads part of the Transport for London Road Network.

Yearly analysis of collision data helps to identify collision hotspots and measures will then be identified for improvements. The borough are currently undertaking a number of corridor studies focussing on key routes and looking to address all issues of road safety, traffic management and streetscape improving conditions for all road users. Strawberry Vale is one of the corridor studies being considered during 2017/18.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Encourage schools in the Village to develop transport strategies that successfully reduce children being driven to school by parents, thereby eliminating the worst effects of traffic congestion, parking pressure and pollution

We work with the local schools to develop School Travel Plans which looks at ways of encouraging walking and cycling to local schools whilst also addressing safety issues on walking routes to and from the schools.

There is a dangerous road hotspot near the corner of Waldegrave road and Shacklegate junction. Cars come flying around this corner at 30mph which is too fast for this road and area which is used by many school children and shop users

There are no improvements planned for this junction, however, in light of these concerns, officers will visit the location to determine if there are improvements that could be made or considered for future year funding.

The main issues affecting the area are the amount of traffic using Waldegrave Road

Waldegrave Road is an A classified road and is intended for through traffic, a higher traffic volume is therefore expected.

A survey of the Archdeacon Cambridge's School back entrance on Popes Avenue/Vicarage Road should be conducted. The barrier and yellow lines do not stop come adult pedestrians, who have walked up Vicarage Road from Hampton Road/school front entrance, cross the road here with small children, many in pushchairs, on a dangerous bend in the road. There is limited signage to indicate there is a school entrance there. Traffic whips along from Popes Avenue and rarely slow down significantly as they approach the entrance and travel into Vicarage Road

Officers will raise these concerns with the school to ensure that they are identified within their School Travel Plan (STP). The STP process provides a means of funding from TFL for improvements measures. In addition, funding will be sought to undertake an area study in 2018/19 to look at traffic volumes, school safety, collisions and general streetscape. Any measures identified from this study will be subject to consultation and detailed design.

I would like to see a zebra crossing over Strawberry Vale near the roundabout where it meets Waldegrave Road and Cross Deep. The latter roads both have zebra crossings and I feel Strawberry Vale should have one too

We assessed this location for a zebra crossing in 2011. At that time pedestrian movements were not considered great enough for a formal facility. In addition, it was felt that a zebra in this location would increase congestion and have a negative impact on the local shops as parking would be lost.

Walpole Road is full of potholes and people regularly park dangerously at the corner of Hampton Road

Safety inspections of the road carriageway are carried out every six months: the most recent inspection was in July 2017.

Having a Traffic Restriction Order similar to Fieldend on Hawkesley Close which would stop cars speeding in and out all day making it dangerous and stressful for what is a very tight little community

The restriction on Fieldend is difficult to enforce and has caused conflict in the past between residents and students/school related traffic. The council would therefore be reluctant to consider the same restrictions in other roads in the borough.

Car speed restriction measures (e.g speed camera, speed bumps) on Cross Deep and Strawberry Vale

Strawberry Vale is being considered as a corridor study in 2017/18 where speed and accidents will be assessed. Conventional traffic calming measures such as speed bumps are not consider appropriate on roads of this type which carry high traffic volumes and provide a key emergency and bus route. Safety cameras will only be considered where there are at least 4 killed or serious injury collisions in a 3 year period which are speed related. Neither road meets this criteria.

Several queries have been received regarding restricting speed to 20 mph in different parts of the village

Consideration will be given to undertaking an area study in 2018/19 to address concerns such as speed, volume, collisions, safer schools etc. This will be subject to funding in future years for implementation of any measures identified.

Please investigate the back entrance to Archdeacon Cambridge's School – parents park on zig-zags pedestrians crossing coupled with speed of traffic on corner of Vicarage Road/Popes Avenue is making this an unsafe corner. There is danger of possible collision with vehicles exiting houses in Vicarage Road who have to edge out into road before exiting their driveway. Can you install traffic calming and more signage including mirrors?

Parking enforcement will be requested to increase enforcement at the start and end of the school day. Mirrors are not installed on the public highway due to potential for damage and dazzling issues during the hours of darkness. Consideration will be given to this area during 2018/19 studies, subject to funding.

Several streets were identified as unsafe due to speed levels, congestion, rat running, pedestrian safety

Consideration will be given to an area study during 2018/19, subject to funding. The Waldegrave Road-Cross Deep roundabout is being considered during 2017/18 as part of a corridor study looking to address collision and speeding concerns.

Public Transport

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

There were several comments related to improving the land around the Strawberry Hill Station, for instance, land near the railway depot, and between the railway line and footpath, to enable walking and increasing access to green space

Officers are not clear if this is operational railway land, if so, it would be for discussion with Network Rail.

Improvement to the station property

Maintenance of the station and platforms falls to the train operator. First South Western Railways will take over as the new operator from 20 August and we will be discussing their plans for Richmond borough stations, including Strawberry Hill, as soon as opportunities arise. The new franchise is expected to have greater reliance on commercial or local external support for local station improvements other than key infrastructure.

The R68 bus route is adequate but unreliable

Heavy traffic levels along borough arterial roads, coupled with lengthy boarding/alighting times in peak periods, often mean that buses suffer from bunching.

While I frequently get buses, I feel that a bus that travels directly to and from Kingston would ease congestion and make it easier

The Council has met with TfL Buses to outline bus priority and network development measures for the borough. Direct bus services from Richmond and Twickenham to Kingston remain a local priority. The Council are advised that new services require sound economic cases in order to consider further, or take advantage of developer contributions and commercial opportunities, due to the reduction in direct grant support to TfL and the competition for funding in other boroughs.

The two trains going to Waterloo are always timetabled together giving us only two potential trains per hour. There could be four trains per hour if the timetables allowed the trains on the loop to cross at Kingston

The new timetable for December 2018, which will be released for public consultation in late 2017, will include earlier first trains from Waterloo to Twickenham and from Shepperton to Waterloo, as well as later last trains and a significant increase in Sunday services. New rolling stock being introduced from 2019 will expand all units on the Windsor Lines to 10-car trains to provide greater capacity.

The train depot is incredibly noisy for houses that back onto the railway line

The depot is managed by the train operator, South West Trains, which will be transferring to First South Western Railway from 20 August. The depot siren is to protect maintenance workers from passing trains. If the direction of the speakers is causing a particular issue it would be best to take it up with the operator in the first instance.

Strawberry Hill Station needs access improvements

There are no plans to introduce lifts or a cycle hub at Strawberry Hill at this time. The Department for Transport will advise Network Rail late in 2017 if there is further Access for All funding to provide step free access. Any cycle hub proposals would be subject to space constraints and discussion with/support from the new train operator, as well as an assessment of likely use.

Maintenance of Roads and Pavements

The Community Pavement Repair Fund (CPRF) is a refinement of the Community Roads and Pavements Fund that has been in operation for the last four years and gives residents the opportunity to nominate areas for repair. This new scheme will focus on footway repairs, to reflect the fact that the majority of resident requests are for footway repairs. Details on how residents can apply for this funding are being drawn up and will be published soon.

This fund, worth £500,000 per year is in addition to the planned 2016/17 highway maintenance programme. In Strawberry Hill the following footway repairs will be undertaken from September 2017: Strawberry Vale, Spencer Road, Bonser Road, Tower Road, and Waldegrave Road.

Further funds of £500,000 (£35,000 per Village) have been committed towards this scheme for 2017/18.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

The bottom of Cross Deep floods when it rains

We have previously appointed specialist consultants to advise on flooding issues throughout the borough and to identify outline proposals for measures to resolve flooding problems at a number of specific locations. One of the issues that they studied is the watercourse that runs along the north-eastern side of Burtons Road, across Fulwell & Strawberry Hill Golf Courses and outfalls into the Thames at Swan Island, through a culvert.

The consultants have submitted their initial proposals for this watercourse and we intend to commission suitable works in the near future. The road gullies at the Cross Deep / Strawberry Vale / Waldegrave Road junction discharge into the culvert, although one gully regularly overflows. The gullies at this location are regularly checked by the Council’s street cleansing team as there is a known surface water issue caused by insufficient capacity. They attend regularly after heavy rainfall to remove surface water by means of a gully emptier.

Issues of potholes in the access road to the Golf Club

Although it is named as part of Walpole Gardens, the access road to the golf course is not a publically-maintained highway.

Any measure to keep the pavements level would be welcome as this would make it easier for wheelchair and pushchair users. Raised crossings at junctions would also help. A way for wheelchair and pushchair users to get past the level crossing would also be ideal

All footways are subject to safety inspections, at appropriate frequencies, according to their level of use. Footway repairs will be carried out at Bonser Road, Waldegrave Road, Spencer Road, Strawberry Vale and Tower Road as part of the Community Pavement Repair Fund scheme.

Parking

The Parking Service is responsible for developing policy, strategy and running the Council’s car parks and enforcing parking restrictions on the Council’s own highways network. It seeks to run these for the benefit of the borough’s residents.

There is now 30 minutes free parking for residents in any Council run car park or on street pay and display using the Richmond Card.

Anyone who would like to suggest unnecessary yellow lines near their home or business could safely be removed should email the location to highwaysandtransport@richmond.gov.uk.

Consultation

In June/July 2017, we consulted residents and businesses in Strawberry Hill seeking feedback on whether they would wish to see a new community parking zone (CPZ) implemented in this area. At the same time, residents of the existing South Twickenham CPZ (Zone E) and the Southfield Gardens parking scheme (Zone Z4) were consulted on whether they would like to see the operational hours of these schemes increased to provide more parking protection.

Any feedback received will assist the Council in deciding if any measures to increase the existing restrictions can or should be progressed.

The above consultations ended on 28 July 2017.  The results along with the decision on the way forward are expected to be published in September 2017.

Walking

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

More traffic islands on Waldegrave Road would be good

There are no current plans for additional traffic islands on Waldegrave Road. Areas with high pedestrian movements have already been identified and measures installed. Any future corridor study would consider crossing movements and the need for additional measures.

LBRUT agreed to a zebra crossing for 'busy Strawberry Vale' and then installed it on Waldegrave road. Many pedestrians (mostly children getting to school) still struggling with this road which has no crossing between junction of King Street and Teddington Lock junction


Strawberry Vale is being considered for a corridor study during 2017/18 and any crossing issues will highlighted and addressed as part of this review.

We need a zebra crossing over Strawberry Vale near the roundabout where it meets Waldegrave Road and Cross Deep. It is very dangerous to cross this road at present

This location was assessed in 2011 for a crossing and at that time there was not sufficient crossing demand and the impact on the adjacent business was considered too great in terms of parking loss. Strawberry Vale is being considered for a corridor study during 2017/18 and any crossing issues will highlighted and addressed as part of this review.

Cycling

The Traffic and Transport Strategy Team is responsible for developing the policy, strategy and schemes that seek to improve facilities for cyclists.

The National Cycle Network provides more than 12,000 miles of traffic free walking and cycling paths, quiet lanes and on-road cycling routes. National Cycle Route 4 (Thames Cycle Route) passes through the borough running between Hampton Court Palace and the Wildfowl and Wetland Trust at Barnes via Kingston Bridge, Teddington Lock, Richmond Park and Barnes. There is also a network of London Cycle Network routes running through the borough.

Officers will be seeking to develop these networks further as part of the Council’s Cycling Strategy, which will be available on line shortly as it has now been adopted by the council as of July 2017. Subject to TFL approval and funding this will include a new network of Quietways aimed at novice and less confident cyclists who prefer to use quieter routes. Of which the first one is due to be built From September 2017. The final consultation report is now available on line to view. This route runs from Teddington to Ham and to Richmond Park to continue to Wandsworth and on to connect with all other London routes. The route in Richmond Park is now complete and will connect with the Council’s work programme that begins in September 2017.

It is Council policy to encourage and promote cycling. Councillor Jean Loveland is our Cycle Champion; see our Cycling page for a range of opportunities for cycling.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

How do you plan to make cycling safer

We work with the Metropolitan police to champion safer driving and cycling and we are working with them now over the space for cycling which involves the close pass of vehicles with cyclists. Junctions are reviewed and schemes considered but all subject to consultation and funding.

Cycle parking near the station, maybe even some Boris Bikes, would encourage people to cycle as part of their commute and to visit the area to cycle

We have installed more cycle parking as of 2016. If there is available space we will consider further. It has been also been requested of South West Trains.

Why does the cycle route up Strawberry Vale Road disappear near this roundabout. The cycle lane on Cross Deep needs improving too. It is also dangerous to cycle down Waldegrave Road due to its narrowness

Officers are currently working on making this area Richmond’s third Quietway. However, this is dependent on funding, cabinet and ward member approval, and consultation with resident.

Updated: 4 October 2017