Village Plan for the Mortlake area

Your Mortlake – Key Issues, Priorities and Opportunities

Community Ideas

Community Links Officers have been working alongside residents, community groups, Council teams and partner organisations since 2014 to help identify and deliver community priorities. Through village planning consultation, community members often raise ideas for the area the area they live in.

Many initiatives and projects are eligible for funding or part funding through the Civic Pride Fund, and the new Village Planning Fund.

Some ideas may not require funding but can be delivered through partnership working, sharing and collaborating in the community. If you have ideas or know of opportunities like these, please get in touch with your local Community Links Officer Lynette Lawson-Tyers:

Phone: 07943 555 676

Ideas for Mortlake

  • Improvements to Mortlake Station Passage, including enhanced lighting and drainage  to prevent flooding.
  • Improvements to appearance of Mortlake High Street as it an important corridor through the village.
  • Potential improvement to public realm along the route to Mortlake Station and a rationalisation of street furniture.

Community Facilities

Activities and facilities Mortlake residents use for recreation and wellbeing:

Mortlake with East Sheen Society is a local volunteer run amenity group that seeks to protect, improve and develop the local amenities, and have a focus on the urban and natural environment of the area.

Mortlake Community Association is a local community venue that works with residents and encourages people in Mortlake to get involved with community life.


We are committed to keeping all borough libraries open. There are no plans to close any buildings and relocation of any library would only be considered if better facilities were secured.

East Sheen Library continues to be a popular place with the local community. As well as access to a wide range of books and information resources, library users can enjoy the benefits of free Wi-Fi and a modern network of free access public PCs, with internet, scanners, printers and a variety of software. There is a full programme of events at East Sheen Library.

Residents with a Richmond Card are also able to access e-Resources from home, including eBooks and eAudio. Our online catalogue and webpage acts as an access point to the Local Studies Archive and Image Gallery, eBooks, eAudiobooks and eMagazines and our Online Reference Resources. All these electronic services can be accessed for free from home using the Richmond Card, giving library members a 24/7/365 service.

The number of book reservations placed online has increased year on year since 2013 - and continues to rise. During 2015/16 40,900 reservations were placed online by customers using computers, laptops or mobile phones. 78% of book requests are ready to collect within 7 days of request. This is the best service in London and is one of the areas where our service has improved the most in the past five years.

All our libraries offer assistance in basic IT skills and we deliver more advanced taster sessions through our Learning Team in the Information & Reference Library. For those who require assistance in seeking employment we also hold Work Club sessions.

Art and Culture

The Council’s Cultural Partnership strategy(pdf, 1400KB) sets out the vision for culture in the borough. The aim, by 2019, is for the borough to be even better known for its outstanding public spaces and river environment, world-class heritage and sport facilities, historic buildings and high quality cultural opportunities. It should be a place where all residents can benefit from participating in the borough’s cultural life.

The remit of the Arts Service is to make arts accessible for everyone and to engage all villages in the Borough. Often the arts and cultural activity that takes place is funded from external funding bodies, rather than the Council directly. We will continue to consult with local residents to ensure we are providing services appropriate to each area which take account of community feedback. There is no core funding for public art – public art projects usually occur as a result of improvements to buildings or parks/open spaces and consultation is undertaken. In some cases planning permission is required for public art for which  required consultation will be undertaken when needed.

We will continue to look at ways in which our programmes of activity, particularly outdoor arts and summer programming can tour to all villages in the borough, including Mortlake.

All villages will take part in the borough's World War One Commemorations, the Music and Drama Festival and the Richmond Literature Festival. Schools from across the borough take part in the arts' service programme of activity including education workshops, annual dance showcase RichDance and Dramatic Edge workshops and peformances.

Sports and Leisure

The Sport, Open Space and Recreation Needs Assessmentt is a comprehensive audit and assessment of existing provision of all types of open spaces, sport and recreational facilities including the quality of supply and their condition. Future demand for facilities, specific needs and opportunities has also been assessed.

The Council’s Sport and Fitness Services Team manage four dual use sports centres and two swimming pools in the borough. The Sports Development Team supports sports clubs, schools, coaches and provides assistance for elite athletes and promotes and provides activity for both children and adults with disabilities through its RISE programme. Visit the Sports pages for more information.

The Richmond Card is available for residents. It combines parking card/discounts, library membership, and the opportunity to join local sports and fitness centres. If you use any of our facilities once a week or more it will be cost effective to add on a leisure subscription when applying for a Richmond Card.

To find other local facilities including schools, libraries and sport facilities and much more search Find My Nearest.

The aim of London Sport is to make London the most physically active sporting city in the world. It can support organisations in a range of different ways.

Children and Young People

Our Children and Young People’s Plan and Needs Assessment(pdf, 923KB) sets out the direction and goals for the Council and our strategic partners, covering all services for children and young people up to the age of 19, and those available for care leavers and young people with learning disabilities up to the age of 25.

Achieving for Children is a community interest company, wholly owned by Kingston and Richmond Councils, set up to deliver their children’s services. Achieving for Children’s Local Offer is a website providing information on local services and support available for families including children and young people aged between 0 - 25 years with special educational needs or disabilities.

All services related to children and young people based in Richmond, can be found on the Children's services page. The Leisure and Youth Richmond Card gives young people access to our sports and fitness centres. It also entitles the cardholder to discounts on sports, fitness and other youth activities.

Powerstation Youth Club provides a range of youth activities for young people aged 11+. Activities can include music production, band practice, health and exercise, information, advice and guidance, trips away, holiday activities and accreditations. On Friday nights, a youth club for ages 8 to 12 is provided in partnership with the Mortlake Community Association.

Mortlake Hall Children and Family Centre, run by the Mortlake Church of England Educational Foundation, is a charity with a range of services for families with young children including play time and after school provision.

Stag Brewery

There is a change in the Planning Brief for the Stag Brewery Site from a primary to a secondary school. This was considered as part of the Cabinet report in October 2015 in relation to a revised School Place Planning Strategy, with specific reference to the forecast need for an additional secondary school in the eastern half of the borough.


We are committed to working in partnership with GP Practices, other health services and the voluntary sector to develop joined up services for local residents.  

Making Richmond a Dementia Friendly borough

We are leading Richmond Dementia Action Alliance (RDAA) - a network of 79 organisations based in, working in, or providing a service for residents in the Richmond borough, the purpose of which is to help local businesses and organisations to contribute towards a more dementia friendly borough. Look out for the nationally recognised dementia friendly logo in local business, shops, organisations and community groups.

For more information contact

Alzheimer’s Society Richmond has Dementia Advisers and Dementia Support Workers to provide individualised information, guidance and support to people with dementia and their carers. Other services include peer support groups, dementia cafés and general information support.

Shaping joined up primary care services

The NHS, Richmond CCG and Richmond Council have also developed a Joint Primary Care Strategy that sets the direction for services in Richmond. The purpose of the strategy is to ensure that primary care is providing accessible, pro-active and co-ordinated care for residents closer to home.

The strategy will improve access to GPs overall through GP 'hubs' providing extra GP clinics from 8am - 8pm. The initiative is linked to pharmacies and the voluntary sector to provide support within communities. The Council has worked closely with all partners to support this project. GP appointments can also be made online. An appointment is guaranteed on the same day for children aged five or under.

Council and health service staff are receiving training – called ‘Making Every Contact Count’ – to ensure that they have the knowledge and skills they need to give good advice and information to residents. These courses are designed to enable staff and volunteers to develop the essential skills needed to identify people who could benefit from additional support, raise the issue with them and refer that person to the appropriate services.

The training does not take extra time or skill; it is about providing access to what is on offer in Richmond. The topics addressed are:

  • Addressing loneliness and isolation
  • Accessing new technologies
  • Introducing active travel
  • Promoting winter warmth

Voluntary sector and community groups can sign up online.

Services for senior residents

We run a Full of Life Fair every year, to celebrate older residents and the contribution they make in the borough, in conjunction with Older Peoples Day. This year's fair will be held on Friday 6 October 2017.

Age UK Richmond provides a wide range of activities and services and cover the whole of the area of Richmond upon Thames. These include the handyperson service, housekeeping, welfare benefits advice, moving home service, day centres, outings and community activities which include cooking and exercise courses. Get in touch by calling 020 8878 3073.

Stag Brewery

Richmond CCG is aware of the Stag Brewery development and will ensure that it meets with the relevant developers, planners and local health providers to look at any potential benefits for local services and patients.

Parks, Open Spaces and Rivers

We have the largest area of public open space per head of population of any London borough. We have developed a number of plans to ensure the quality of our parks remains high. To see these plans, and for an update on all parks improvement works that are being carried out in the borough, see our latest update.

We are working closely with Richmond Borough in Bloom to encourage representatives from each of the 14 villages to take part in Richmond in Bloom's 'Best Village in Bloom' competition.

View information about local parks.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Mortlake Green and Mullins Path

The scheme to ugrade both play areas went to full public consultation in 2014. We are proposing improvements to Mortlake Green using Section 106 funding earmarked to spend on improving play provision.

There have been two consultations on the designs so far where a majority of respondents felt strongly that  the  basketball hoop and spinning dish are a valuable asset to the Green. We will be consulting again in June 2017 on new proposals to update  the existing play area with a new play train and other activity for a wider range of users. We are keen that residents form a Friends Group for Mortlake Green.

Installation is scheduled to be completed by the end of summer 2017. Other improvements will include park furniture and improved accessibility.

Improvement to river frontage

Riverside footpaths have been resurfaced in Jubilee Gardens, Mortlake and from Barnes to Hammersmith. We will continue to work with the West London River Group to make further improvements, including to the towpath.

Jubilee Gardens upgrade

Following a public consultation a ramp free access from the Gardens to the Towpath was installed in Spring 2015. Further improvements to the Gardens have been completed, including tree works, new planting, repair river railing and new park furniture.


We have adopted a Tree Management Policy, the purpose of which is to safeguard trees both within public and private property. Where trees have to be removed for safety reasons we aim to plant a replacement in the same location.

Residents are able to make requests online for new trees to be planted. Any requests will be added to a list of sites that are surveyed in order to establish whether tree planting is suitable.

The borough is characterised by trees, and especially its long avenues of mature plane, lime and horse chestnut trees.  Large trees are considered to be the most valuable in supporting ecosystems, which is recognised within the recently published London iTree study and is also reflected within the London Plan (Policy 7.21).  The loss of larger trees results in a net loss of canopy cover and therefore a decrease in the benefits that are provided – an outcome which would contravene the aims of the London Plan and the Council’s adopted tree management policy.

The  tree management policy adheres to the principle of planting the right tree in the right place, and seeks to complement existing property and infrastructure. It also considers the context of the established environment, such as existing species and historic avenues.

The ward works programme where larger trees are pruned as part of a cyclic regime took place over the winter 2016 and is now complete. Lime basal and epicormic removal programme will be taking place during June 2017. Tree planting has taken place in 6 locations and a summer survey to identify replacement and new planting locations will be taking place in July and August 2017. This will include sites where trees have been requested through the village planning process and any areas that have been identified as lacking in trees within the Local Plan.

High Street and Commercial Centres

Many things influence which shops appear on a High Street, including the location, customer base and traders’ individual preferences.

Planning policy

Use of vacant space is encouraged providing that the new uses comply with planning policies. The Council’s local planning policies ensure that there are enough shopping facilities in centres to meet the local need and that there is a good balance of uses in each centre.

We provide shop front design guidance(pdf, 2637KB) for businesses and developers.

Our Planning policies are aimed at providing enough shopping and services for communities, which are established and based on detailed research. The amount of designated shopping frontage, where loss of retail may be restricted, is carefully defined so that each centre will have enough shops and a good balance of complementary uses. The health of centres, including the number of vacancies, is key to this process. The government has also introduced permitted development rights, which make it easier to convert shops to residential in appropriate areas.

Article 4 Directions

In May 2013, the Government introduced a permitted development right to allow change of use from offices to residential, and in such cases planning permission is not required.

Across the borough, there has been a significant loss of offices as a result of this permitted development right. In response, the Council made two Article 4 Directions to restrict this right. This means that in those areas to which the Article 4 Directions apply, planning permission will be needed for such development and the Council can properly determine each proposal. The Council is also in the process of reviewing all of its existing local planning policies, with a view to giving offices much stronger protection.

Business rates

We do not currently set business rate levels, only collect them.

Stag Brewery site/village centre

In coming years we anticipate that the Stag Brewery, Lower Richmond Road, will be redeveloped to provide a broad mix of uses including residential, open space, primary school, community and health, business, sports and leisure uses and river-related uses. The uses should include restaurants, cafes and small retail spaces. The prospective development of the adjacent Stag Brewery site provides the best opportunity for significant improvement in the area. We continue to work with InBev the owners of the Stag Brewery site to explore future development opportunities.

A Supplementary Planning Document(pdf, 2495KB) has been adopted to guide the redevelopment of the Stag Brewery site.

Recycling and Street Scene

Issues around fly tipping, street cleaning, street lighting repairs and recycling and waste can be reported online or via the Customer Services Centre on 020 8891 1411.

We regularly runs campaigns to raise awareness, and works with the West London Waste Authority to encourage recycling in the borough. Council officers issue a fixed penalty notice for leaving litter if they witness the offence.

Highway inspections

All of the public highway in the borough is inspected regularly. The regularity depends on the nature of the highway. This varies from yearly to monthly. During these inspections vegetation that is growing from private property as to obstruct pedestrians and road users is identified with the owner/occupier being contacted.

They can be required to undertake the works and if they fail to act we may undertake the works and then recover the costs.

Dog fouling

We encourage responsible dog ownership, which in part means picking up after dogs. Our street cleansing contractor will respond and clear up when we receive specific complaints at specific locations.

Urban Design

The Public Space Design Guide is a Council document which helps officers in their day-to-day roles with streetscape design and is based on an approach we have been taking for some time. However, it is also intended as a guide for developers, contractors and other external agents working within the borough.

Community Safety and Anti Social Behaviour (ASB)

Our Community Safety Team works closely with the Police, Safer Neighbourhood Team (SNT) and community groups such as Neighbourhood Watch to help keep your village safe.

Mortlake Village, in common with all the village areas in Richmond upon Thames, is an area of low crime and anti-social behaviour, and Richmond upon Thames borough is consistently one of the safest London boroughs.

Responsibility for reducing crime and anti-social behaviour in the borough is the responsibility of the Richmond upon Community Safety Partnership, which includes Richmond upon Thames Council, Richmond Police and other partners.


In Mortlake Village the day to day policing of your area is carried out by the Barnes and Mortlake and Barnes Common Safer Neighbourhood Team (SNT). Each SNT has a named sergeant and a dedicated police constable (PC) and police community support officer (PCSO).

As well as the day to day policing and crime prevention work that your Safer Neighbourhood Team carry out they also seek to resolve specific crime and anti-social behaviour concerns in your area that have been identified as priorities by local residents at your Police Liaison Group (PLG) meetings.

Some residents of Mortlake Village fall under the Mortlake and Barnes Common SNT area. You can use My Richmond to find the ward and SNT for your location. Both SNTs also offer home survey visits, street briefings and police surgeries, details of which are available on the Mortlake and Barnes Common, East Sheen and North Richmond SNT websites.

Our aim is to make Richmond the safest London borough for crime, reduce ASB and improve road safety. To this end improving road safety has been included as a priority in the latest yearly refresh of the Community Safety Plan 2014-2017, and has always been a key objective within our Transport Local Implementation Plans.

How you can get involved

If you want to get more involved in reducing crime and anti-social behaviour in your village area by attending your local PLG meeting or becoming a Neighbourhood Watch Co-ordinator you can contact your local SNT.

You can also find out more about crime and anti-social behaviour in the borough by signing up to receive the monthly Richmond upon Thames Community Safety Newsletters by emailing David Noakes, Community Safety Officer on

The work of the SNTs and PLGs in your area are supported by over 700 Neighbourhood Watch Co-ordinators across the borough.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

What is being done to address the number of car break-ins in Ship Lane?

Safer neighbourhood teams continue monitor and patrol the vulnerable areas, and to advise on vehicle and personal safety. Crime data is reviewed on a regular basis to determine emerging trends and neighbourhood watch groups are informed and updated as required.


Like most London boroughs, we face a shortage of affordable homes. The Borough Strategic Housing Market Assessment (SHMA) identifies in the period from 2014 to 2033 a net deficit of 964 affordable homes per annum, demonstrating the need for affordable homes remains substantial across all parts of the borough. Local Plan policies seek to maximise affordable housing, through a range of measures including providing more choice in the different types of affordable housing with the aim to provide for different levels of affordability.

The Census 2011 confirmed that 16% households in Mortlake rent from a housing association landlord. This is above the borough average (12.6%) but similar to that found in other areas such as the North Richmond (16.9%) ward. Historical development factors reflect the location of housing association homes.

Our allocation policy for housing association homes allows residents preference to choose the areas of the borough they wish to reside in (although this preference must be seen within a context of limited supply).

There has been a recent public consultation by the Developers of the Stag Brewery which will inform development proposals for this significant site.

Transport and Congestion

We are developing a scheme along Sheen Lane to improve public realm within the existing retail area and help to improve connectivity to the new Stag Brewery site. The scheme will also seek to reduce collisions and congestion, improves provision for pedestrians, cyclists and public transport users, and enhance air quality.

The scheme will also include a holistic corridor project along the A305 (Sheen Road).

Electric charging points

A growing number of residents and businesses drive electric vehicles, they will play an increasing role in reducing emission levels in Richmond, while saving their users substantial amounts of money in running costs.

We have recently installed new vehicle charging points in residential roads in Twickenham and Barnes, with a view to expanding this number across the borough.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Should have signs at the level crossings telling people to switch off their engines. Possibility of sign indicating how long the barriers would be down for

We are working with the local schools to design posters for inclusion into new signage around the level crossings advising of dangers of keeping engines running/pollution etc. It is hoped that these will be on site in the Summer term 2017.

Footbridge over railway at White Hart Lane

Officers are working with Network Rail to conduct a feasibility study into this. Network Rail have agreed to put £500,000 towards the footbridge, total cost is anticipated c£1.5million. Next stage is for feasibility study to be undertaken in due course.

Roads and Pavements

Council officers inspect roads regularly, including an annual survey of roads in the Borough.

To report day-to-day faults on road and pavements, please use our online service. Officers will investigate the roads concerned and will consider putting together a business case for any repairs when resources permit.

Car Clubs

We support Enterprise and Zip Car Clubs in Richmond and you can obtain a parking permit if your business is a member of a Car Club scheme, and you need to park a registered vehicle within a Community Parking Zone during restricted hours.


Our vision is to get more people cycling more often by making it easier, safer and more integrated.

The benefits of cycling for health are well known, but they also extend to the wider community - reducing road and public transport congestion, in turn reducing noise, improving air quality and providing health and wellbeing benefits.

The borough has one of the highest proportions of people cycling in London (7% of journeys in the borough are by bike). However, there is still more that can be done to inspire people to cycle and make it safer for all, so it's important that we have a clear plan on how we intend to support and encourage growth in cycling over the next ten years.

We consulted on a Cycling Strategy in Autumn 2016 to propose improved cycle networks across the borough. We are looking to improving cycling infrastructure in an integrated and well-designed way can improve safety for all road users.

For more information on cycling in the borough, please visit the Cycling pages.

Updated: 12 July 2017