Village Plan for the Hampton Wick area

Your Hampton Wick - Key Issues, Priorities and Opportunities

Community Ideas

Community Links Officers have been working alongside residents, community groups, Council teams and partner organisations since 2014 to help identify and deliver community priorities.

Many initiatives and projects are eligible for funding or part funding through the Civic Pride Fund, and the new Village Planning Fund.

Some ideas may not require funding but can be delivered through partnership working, sharing and collaborating in the community. If you have ideas or know of opportunities like these, please get in touch with your local Community Links Officer Bill Reed:

Phone: 020 8831 6273
Email: william.reed@richmond.gov.uk

Ideas for Hampton Wick

  • Structural and aesthetic improvements to station and forecourt including street furniture.

Community Facilities

In the Village Plan consultation, we asked residents to tell us which activities and facilities they use for recreation and wellbeing. We received a long list of varied organisations offering a range of services across the village area.

Bullen Hall

Bullen Hall was mentioned several times during the consultation period as a Council owned facility that the community would like to access more frequently and flexibly. Community groups found the hire costs unaffordable. Several residents voiced an interest in using the hall for larger community use, such as movie nights.

We are reviewing the usage of the building, including the charges, to maximise wider community benefit. We welcome suggestions and feedback on the building.

Hampton Wick Library

Hampton Wick library is the quietest of the borough’s twelve library sites and is open 19.5 hours per week over 3 days. It offers a range of core library services including a wide range of books and information resources, a regular programme of adult and children’s events, free Wi-Fi and a modern network of free access public computers, with internet, scanner, printer and a variety of software. 17,100 visits were made to this library in 2015/16 and over 19,000 books and DVDs were loaned out.

Residents with a Richmond Card are also able to access e-Resources from home, including eBooks and eAudio.

We are committed to our libraries being the focal points of their communities providing accessible and enjoyable services that are tailored to the needs of local residents and delivered in partnership with them. We are aware of the local support for the continued provision of public library services in Hampton Wick and have no plans to close the library or reduce the current level of services.

Friends of Hampton Wick Library was started by the Hampton Wick Association to make local residents more aware, and therefore increase use, of the Library and its activities.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Residents desired a vibrant library

Hampton Wick is a small community library. Due to its size, it is unable to provide the variety of services found in a bigger library such as Teddington or Twickenham and  therefore concentrates on the provision of core library services  namely loaning books and DVDs, access to public computers and regular community and  children’s events. There are no plans to change or reduce the services on offer from this site.

The existing building is of a poor quality and is difficult to find, even when users know the approximate location

We are committed to keeping all borough libraries open, moving one only if better facilities are secured. There are currently no plans to close or relocate Hampton Wick Library, however frontage on a busy street would increase library usage, as in the case of Hampton Hill library, and we will explore development opportunities as they arise.

The opening of the library a further day per week from the present 3 days

Extending the current opening hours would require additional staffing and there are no plans to increase the library budget at the present time, however, we are aware of the local support for this library and the need to extend opening hours if at all possible.

Library seems to be on verge of closure - how can its service be made more relevant?

Hampton Wick Library is popular with local residents as it provides core library services, namely loaning books and DVDs, access to public computers, free Wi-Fi and regular community and  children’s events. The service has benefited from a £120,000 investment programme to upgrade the public access computer network.

Our online catalogue acts as an access point to the Local Studies Archive and Image Gallery, eBooks, eAudiobooks and eMagazines and our Online Reference Resources. All these electronic services can be accessed for free from home using the Richmond Card, giving library members access 24/7/365.

The online ‘click and collect’ reservation service is also now available to library users. Our ‘virtual library’ users are just as important as our weekly ‘through the door’ visitors…the important thing is to keep using your local library.

Information via HWA or 'Friends of HW Library'

The library staff work closely with the Friends of Hampton Wick Library, supporting a varied programme of promotional  talks and exhibitions aimed at raising the profile of the library within the community.

Arts and Culture

Our Cultural Partnership Strategy(pdf, 1400KB) has a vision for Richmond that, by 2019, it will be even better known for its outstanding public spaces and river environment, world-class heritage and sport facilities, historic buildings, high quality cultural opportunities and as a place where all residents can benefit from participation in the cultural life of the borough.

Now in its third year, Richmond upon Thames Music and Drama Festival continues the tradition of presenting the diverse range of talent which exists within the borough, celebrating the performing arts in all forms. Over three weeks the Borough hosts concerts and performances covering a broad spectrum of music, dance and drama from choral workshops, folk and rock and roll, to jazz collectives, musical theatre, opera and plays.

The Arts Service welcomes the opportunity to continue to develop programmes of work for villages across the whole borough and can look at opportunities for Hampton Wick to engage in our programmes to ensure a wider experience of community activities.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

A wider mix of community activities

If the Olympic Raid Cycle Route is to be used on a regular basis then maybe use that and similar events in the calendar as a peg to hook on additional community events (not just Bouncy Castles and Face Painting, please!)

Sports and Leisure

The Sport, Open Space and Recreation Needs Assessment is a comprehensive audit and assessment of existing provision of all types of open spaces, sport and recreational facilities including the quality of supply and their condition. Future demand for facilities, specific needs and opportunities has also been assessed.

The Council’s Sport and Fitness Services Team manage four dual use sports centres and two swimming pools in the borough. The Sports Development Team supports sports clubs, schools, coaches and provides assistance for elite athletes and promotes and provides activity for both children and adults with disabilities through its RISE programme. Visit the Sports pages for more information.

Bullen Hall is used through out the week for Yoga and residents commented how they valued these classes.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Hampton Wick needs better sports facilities, e.g. tennis courts and a swimming pool

There are two public tennis courts located in The King’s Field. There is also a skate park and a café at this location. There are also three public tennis courts located at Teddington Sports Centre. Although not in Hampton Wick there is an outdoor pool in Hampton and an indoor pool in Teddington, both easily accessible by bus.

Parks, Open Spaces and Rivers

What we have now

The facilities in Hampton Wick’s parks range from football and tennis to skateboarding and beach volleyball, leaving residents spoilt for choice when it comes to sporting activities. There are also a number of playgrounds located within the area and a memorial garden which commemorates the fallen from both World Wars.

Hampton Wick is bordered to the east by the River Thames. The Thames Cycle route passes through the village between Hampton Court Palace and the Wildfowl and Wetlands Trust at Barnes.

Parks Improvement Programme

The Parks Improvement Programme aims to see improvement of the riverside that will enhance the experience and the amenity for all users. For details of the latest parks improvement projects which are happening across the borough please see the Parks Improvement Programme.

Find out more information about Friends Groups for Parks in your area

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Residents commented on the river, asking for the speeds of vessels to be further restricted, and the river environment to be improved by clearing it of rubbish and debris. The river is managed by the Environment Agency, rather than the Council. Please contact the Environment Agency with your concerns.

Greater public access to the riverside, with an unbroken path along it

Unfortunately much of the riverside is private land, so the possibility of an unbroken path is limited. However, where we have publically accessible riverside it is maintained and managed accordingly.

Residents were not clear on the flood risk specific to their property and what the plans were to mitigate the risk of flooding

The Environment Agency monitors flood risk. This new service has been launched by the government for learning about a site location’s flood probability as part of development planning.

Residents would like to see parks full of community activities

Anyone wishing to hold an event in our parks can contact us and apply.

There have been some guerrilla gardening efforts here - more of that would be good

Additional planters outside the station

I would like to see more flowers outside Jubilee Close all year round. There is space for them; it looks grim

Provision of hanging baskets, etc. – see Church Street in Twickenham

Any community group or individual wishing to enhance their local area should contact us in the first instance as we have several local groups and volunteer opportunities available. See our Volunteering pages as well as our In Bloom pages.

Trees

We have adopted a Tree Management Policy, the purpose of which is to safeguard trees both within public and private property. Where trees have to be removed for safety reasons we aim to plant a replacement in the same location.

Residents are also able to request for new trees to be planted.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Continued maintenance and enhancement of street trees

Our trees are routinely inspected and where necessary managed to minimise the risk that they pose. Trees are protected where they form an integral part of the local and wider landscape.

Investment in protection of all mature trees in Hampton Wick - mature trees to be given protected status, whether or not they are in the public domain

Trees are protected where they form an integral part of the local and wider landscape. The need for protection is identified during the planning process as parks and open spaces are consulted.

Levy on developers to enhance and maintain the trees

Planning permissions often include conditions to ensure tree planting takes place and that suitable maintenance regimes are implemented.

More trees on the streets

We will be undertaking surveys to identify new planting locations across the Borough, this is with a view to increasing the overall population.

St Johns Road - more street tree planting

St. John’s Road will be included in this year’s planting survey with a view to planting during the 2017-18 planting season.

Tree lined streets

Existing avenues are managed in such a way to ensure that legal duties are met whilst sustaining the population. We will be undertaking surveys to identify new planting locations across the Borough, this is with a view to increasing the overall population.

Smaller street trees in Cedars Road

The existing trees will not be removed and replaced as this will be in contravention of the adopted policy. Future planting will consider whether or not smaller trees need to be planted.

Enforcement of planning points e.g. planting trees where plans say trees will be planted

Officers monitor the implementation of planning conditions to ensure that landscaping takes place; where it does not or it is reported enforcement action will take place as necessary.

Health

We are committed to working in partnership with GP Practices and other health services, and the voluntary sector to develop joined-up services for local residents.  

Making Richmond a Dementia Friendly borough

Richmond Dementia Action Alliance (RDAA) is a network of 79 organisations based in, working in, or providing a service for residents in the borough. The purpose of this alliance is to help local businesses and organisations to contribute towards a more dementia friendly borough. Look out for the nationally recognised dementia friendly logo in local business, shops, organisations and community groups.

For more information email dementiaactionalliance@richmond.gov.uk.

Shaping joined up primary care services

The NHS, Richmond CCG and Richmond Council have also developed a Joint Primary Care Strategy that sets the direction for services in Richmond. The purpose of the strategy is to ensure that primary care is providing accessible, pro-active and co-ordinated care for residents closer to home.

The strategy will improve access to GPs overall through GP 'hubs' providing extra GP clinics from 8am to 8pm. The initiative is linked to pharmacies and the voluntary sector to provide support within communities. The Council has worked closely with all partners to support this project. GP appointments can also be made online. An appointment is guaranteed on the same day for children aged 5 or under.

Richmond CCG have developed an extensive CAMHS transformation programme based on evidence and feedback from young people.

One of the key issues fed back from young people was that they wanted to access help early including wanting to know where they can go, when and how to access help. Richmond CCG have therefore made the following improvements:

  • Enhanced CAMHS Single Point of Access (CAMHS SPA);
  • Shortened waiting times for an initial appointment with a specialist clinician from CAMHS or the Emotional Health Service (EHS) from 3 months down to less than 4 weeks;
  • More referrals signposted to community counselling services provided by ‘Off The Record’ offering initial appointments between 1 and 3 weeks.

We have also strengthened our crisis response by funding additional psychiatric liaison nursing staff to cover Kingston and West Middlesex hospitals.

The Community Links team is working with local groups to improve connectivity within the village area. We are also working with GP practices and community organisations to improve the information available to residents who are lonely or isolated, helping them access community services available in the borough, for example an art class or a sports club. Soon local GP practices will be able to offer 'community prescriptions', introducing residents to the wide range of community activities that are available in the borough.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Hampton Wick is one of the more affordable areas of the borough, and I know that it is home to a large number of vulnerable adults. Support should be more visible and less formal. Even an affordable cafe with drop-in support facilities would provide a good support network. It also provides an anchor use to cafes, many of which are underused in the area

A drop in support group on the High Street would be welcomed. Residents who would like to start this project could get in touch with the Community Links team: communitylinks@richmond.gov.uk.

Pharmacy needed in Hampton Wick

The Richmond Pharmaceutical Needs Assessment is a statement of needs of the population for pharmaceutical services in the Richmond Health and Wellbeing Board area. It is used by NHS England in assessing new applications to provide pharmaceutical services and inform commissioning by Richmond Council and Clinical Commissioning Group. The Pharmaceutical Needs Assessment is currently being refreshed.

Much less light pollution and noise pollution

We maintain an Air Quality Action Plan, which is a statutory document. We are also required to submit reports on air quality regularly to the Department for the Environment, Food and Rural affairs (DEFRA) and the GLA. These documents and further information on air quality within the borough are freely available in the Air Pollution pages. The next Air Quality Action Plan is currently being drafted and expected to be available for consultation in April.

In London, road transport is a major cause of air pollution and Richmond is no exception, with idling vehicles contributing to this problem. We are aware that this is of concern, specifically at level crossings in the borough. Idling vehicles and new signage in these sensitive areas will feature as part of the new Air Quality Action Plan.

Unhygienic shops and restaurants

We cannot comment as to whether or not food shops are unappealing or inappropriate. In terms of unhygienic shops and restaurants, all the food shops in the borough are subject to routine food hygiene inspections. All those premises that sell food to the public are subject to the Food Hygiene Rating Scheme. This is a scheme run by the Food Standards Agency. Each business is given a hygiene rating when it is inspected by a food hygiene officer and the business is given one of the six ratings from 0-5. The top rating of 5 means the business was found to have very good hygiene standards. Any business should be able to reach this top rating.

The food hygiene ratings can be viewed on the Food Standards Agency website. Richmond has 1307 premises on this site of which 1248 are good or above and this is high percentage of compliance for London. Any concerns about individual food premises can be reported to the Environmental Health Team.

Housing

Like most London boroughs, we face a shortage of affordable homes. The Borough Strategic Housing Market Assessment (SHMA) identifies in the period from 2014 to 2033 a net deficit of 964 affordable homes per annum, demonstrating the need for affordable homes remains substantial across all parts of the borough. Local Plan policies seek to maximise affordable housing, through a range of measures including providing more choice in the different types of affordable housing with the aim to provide for different levels of affordability.

The Census 2011 confirmed that just under 1 in 12 (8.4%) households in Teddington rent from a housing association landlord. This is below the borough average (12.6%) but similar to that found in other areas such as East Sheen (8%) and Fulwell and Hampton Hill (8%). Historical development factors reflect the location of housing association homes.

Our allocation policy for housing association homes allows residents preference to choose the areas of the borough they wish to reside in (although this preference must be seen within a context of limited supply).

Extra Care housing provides older people with care needs the opportunity to live independently for longer, in a home of their own. As a result of research into the need for Extra Care Housing it has been acknowledged that more specialist housing of this type is required and that this needs to be available in locations across the borough.

Affordable housing should be designed to the same high quality and sustainability standards as private housing. There are adopted Local Plan policies to ensure that meeting needs does not lead to development that adversely impacts on local character.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Develop along the high street to provide more affordable homes and more homes full stop - especially empty shops and flats. Some shops and frontages on the high street have been empty for a decade or so, and this does not help to encourage a vibrant high street and look and feel

Neighbourhood centres provide a focus for local communities and opportunities to meet, shop, work and spend leisure time. While residential uses can contribute to the overall vitality of a centre, housing on the ground floor contributes less to vitality than most commercial or community uses. A blanket restriction on large residential developments would be contrary to national and regional planning policy.

The Local Plan states development proposals on large sites should assess the potential impacts on existing social and community infrastructure in order to demonstrate to the Council that there is sufficient capacity within the existing infrastructure to accommodate the needs arising from new development.  Where necessary, measures are put in place to mitigate against the impacts of development on existing services which can include financial contributions and / or Planning Obligations.

Suitable accommodation (long-term rent or purchase) for 'down-sizers', e.g. flats of 150 metres minimum

The Government has set a national internal space standard which is implemented through planning since 2015. Local Plan policies require all new housing development, including conversions, to comply with the Nationally Described Space Standard. This sets minimum standards.

Policy LP35 requires inclusion of small units (1 bedroom or studios), which are expected to be suitable for young and old people, including options for downsizing on appropriate sites, and considers that the Borough’s five main centres and Areas of Mixed use such as Hampton Wick to be particularly appropriate for provision of smaller units.

Affordable housing insufficient to meet demand

We have allocated £14.5m to support a Housing Capital Programme in 2016 to 2021 which will be used to provide grant funding to enhance delivery of affordable housing to meet local priority needs. We will also be progressing disposal of some of the Council’s assets to deliver new affordable housing including the former Avenue Centre in Normansfield Avenue, which has been sold to RHP.

New development should now be extremely limited. The area has been overdeveloped. Priority should be given to ensuring that developments which have permission are now progressed

A blanket restriction on new developments would be contrary to national and regional planning policy. We cannot require developers to implement permissions, although in the borough there is generally a high build out rate of permissions granted.

Recycling and Street Scene

Issues around fly tipping, street cleaning, street lighting repairs and recycling and waste can be reported online or via Customer Services on 020 8891 1411.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Removal of discarded telephone box outside the High Street cycle premises

We have advised BT the phone box is in disrepair and would like it removed. BT has advised they intend to keep the phone box and it will be repaired and cleaned up.

A bench is needed outside the railway station, near the bus stop, on Hampton Wick High Street

We will support the addition of a bench at the above location, if residents or community groups request it. You can submit your request online.

Prevent the introduction of intrusive lighting - this was an issue with the former Seeboard site on Sandy Lane and with Normansfield, where the car park lights are distracting/off-putting when turning onto Kingston Road from roads opposite. If lights are needed, the main road should be shielded from them by tree plantings

The car park lighting is private property and not maintained by us. However, this enquiry will be investigated to ensure that the lighting provided meets the standard that was initially submitted by planning application, and action taken if it is found not to be the case.

Complete ban on paving over front gardens with impermeable surfacing

Paving over front gardens in impermeable material is discouraged – new significant areas of impermeable paving now require planning permission.

Litter and rubbish could be cleaned up more promptly

High Street Hampton Wick is on a daily sweeping schedule. Any issues following the refuse recycling collections please report via 0208 891 1411.

Link up with railway so we can tidy up rubbish filled sidings

Any issues that occur beside railway tracks are dealt with by Network Rail and not the Council. Our teams are not trained or insured to work trackside so we will not be able to work in this area. Issues can be reported to Network Rail on 0345 711 4141.

Removal of vegetation around the railway bridge obstructing the footway at Seymour Road and Upper Teddington Road

We forwarded resident concerns around over grown vegetation to Network Rail, and this has now been removed on Seymour Road and Upper Teddington Road.

Broken glass is common and a danger to the public

Broken glass is dealt with as a priority when reported. Please report any issues via 020 8891 1411 and it will be passed to our cleansing contractor.

Address the litter problem caused by the car parkers in Church Grove

Church Grove is on a regular cleaning schedule. However the area cleansing Supervisor and Environmental Enforcement teams will monitor the litter problem. Litter from parked cars is a difficult problem to fix. Litter bins are of limited use as obviously it relies on individuals leaving their car and walking to the bin, especially when the parking area is as long as Church Grove. We will monitor and review the issue to try and find the best solution.

Residents requested more bins, especially on the way to the train station and on Vicarage Road

There are a number of litter bins between Pizza Go-Go and the train station. Unfortunately not everybody chooses to use the litter bins. There are no plans to increase the number of bins at this time. High Street Hampton Wick is on a daily sweeping schedule so any litter should be cleared fairly quickly.

There are litter bins outside the station at the top of Vicarage Road; currently there are no plans to add additional bins. Unfortunately litter bins in residential areas are regularly misused for domestic waste, this attracts the attention of the local wildlife and you can end up with a much larger litter problem than you started with.

Improve the Christmas Tree Square area outside the SIGMA cycle shop

The square was improved a few years ago, when there was new surfacing, street furniture and the removal of clutter.

Improve the area outside the library and Bullen Hall

The Friends of Hampton Wick Library are in the process of recruiting a small number of volunteers with gardening experience to join a ‘Friends of the Library Garden Gang’ with a view to improving the library garden, using a low-maintenance sustainable planting scheme which will also be bee and butterfly friendly. Once the garden is completed, the Friends are proposing a two tier maintenance plan where there will be regular monthly sessions to weed, water, tidy and plant the beds and day-to-day checks, litter picks and interim watering by local people who visit or pass the Library on an almost daily basis.

Crime and Anti-Social Behaviour

Park guard conducted patrols over the period, noting feedback from local groups in regard to an overall improvement in the Kings Field and skate park area. Further patrols (by park guard) can be arranged should the situation change.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

More visible policing, particularly on Friday and Saturday nights

The Hampton Wick Neighbourhood Policing team runs patrols throughout the week, including shifts between 4pm and 2am on weekends. These officers and PCSOs also undertake pro-active patrols in areas of relatively higher crime and ASB within Hampton Wick. These patrols are part of their wider duties, which includes re-assurance visits, CCTV investigation and dealing with reported incidents of ASB.

The Community Safety Team has consulted with Kingston’s Anti-social behaviour lead who has confirmed that reported concerns in relation to Kingston Bridge and the Hampton Wick area remain low. Both teams continue to work in partnership along with the police and Street Pastor teams for both boroughs.

The area on the whole appears to be safe, but as a resident living directly next door to the train station I am very conscious of the secluded areas that enable antisocial behaviour. There are many incidents of drunks, violence, domestic violence and public indecency taking place at the side of the station, which often goes unnoticed

The Community Safety Team are aware of resident concerns in regard to Hampton Wick station; specifically a lack of barriers and CCTV coverage. While responsibility for security within the area may rest with National Rail, the team are willing to work with police teams and others to support any improvements to overall security within the area.

I think people could do more to deter those who spoil the efforts of others either by politely confronting or reporting people dropping litter, allowing dog fouling, parking inconsiderately and/or dangerously, damaging plants, wildlife, buildings and amenities, and other antisocial behaviour (e.g. unnecessary noise late at night). The Council could do more to make it easy for people to report and catch the perpetrators

Richmond borough has over 700 Neighbourhood Watch schemes. Please contact your local police Safer Neighbourhood Team to find out if your home is in a Watch area or for help with setting one up. In terms of noise nuisance and anti-social behaviour, we encourage residents to ring or report nuisance, rather than confronting people themselves.

Our Neighbour Nuisance Officer can advise you about excessive noise on 020 8891 7737 and also offer a weekend out of hours service on Friday and Saturday nights from 10pm to 3am, on 07944 038 495.

For commercial noise, like problems from pubs and clubs, please contact the Commercial Team on 020 8891 7994. You can report problems with litter and other street scene faults online, and by phoning 020 8891 1411.

Roads and Pavements

In our local Residents Survey, people highlighted that the condition of pavements was among their top concerns. In response, we made £500,000 available in 2017/18 specifically to pay for community nominated improvements.

This round of funding was open from 1 March to 31 March 2017, for residents to nominate pavements they feel are in need of extra work. This is in addition to the regular maintenance work that is carried out. Funding will be directed to pavements that receive the most nominations and fulfil the greatest community need.

Your comments

Residents mentioned that there are poor pavements in many places in Hampton Wick, including the Lower Teddington Road, Seymour Road, Station Road and the High Street. There have been a number of repair works carried out in these roads in the last few years.

Residents were uncertain who maintained the roads – TfL or the Council. Whilst all the roads in Hampton Wick are maintained by the London Borough of Richmond Upon Thames, Hampton Court Road is part of TfL’s Strategic Road Network and we have to bid for funding to perform any improvement works on it.

Suggestion Response
Re-surface Hampton Court Road around Church Grove Junction. We applied for funding from TfL for improvements in the Hampton Court Road around Church Grove Junction in 2017-18, but were unsuccessful. We will re-apply for funding in 2018-19.
New pavement in Vicarage Road Footway reconstruction took place during 2016-17. The improvement works in Vicarage Road will be completed once the development has finished.
A proper tarmacked surface to Shaw’s Passage attended by the road sweeper Shaw’s Passage is a privately owned street, therefore not maintainable at public expense.
Widening of the pavement in the Lower Teddington Road Footway repairs were carried out in October 2012 and June 2014.
Vegetation from the railway land spills out onto the pavement We will have a local inspector check the pavement by the station and we will then write to Network Rail.
Seymour Road Footway and drainage repairs were carried out in December 2012.
High Street Footway repairs and minor carriageway repairs carried out in November 2016.
Station Road Carriageway patching repairs were carried out in June 2013.

Fault reporting

Specific problems with pavements can be reported online.

Children and Young People

The Children and Young People’s Plan and Needs Assessment(pdf, 923KB)t sets out the direction and goals for the Council and our strategic partners, covering all services for children and young people up to the age of 19, and up to the age of 25 for care leavers and young people with learning disabilities.

Achieving for Children (AfC) is a community interest company, wholly owned by Kingston and Richmond Councils, set up to deliver their children’s services. Achieving for Children’s Local Offer is a website providing information on local services and support available for families including children and young people aged 0 - 25 years with special educational needs or disabilities.

All services related to Children and Young people based in Richmond can be found on our Children's services pages.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

There is really nothing beyond the skate park for older children who are not churchgoers

There are several community run activities and services for young people within a short bus ride away:

There are a range of sports and physical activities in the borough. AfC provides an outdoor centre close to Kingston called Albany Park Sailing and Canoeing Centre, which provides holiday and weekend activities for young people and families.

Parking

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Better parking facilities on Lower Teddington Road, and restrictions on people using this road as free parking on a Sunday when wanting to shop in Kingston. People park in residents’ parking spaces even when they are just using the area to go shopping so tighter control on parking in Hampton Wick please to ensure that we're able to park in a spot given that we pay for a permit

The Hampton Wick Community Parking Zone operates 8.30am to 6.30pm, Mon-Sat so parking on Sundays and evenings is free and unlimited in the parking bays and single yellow lines. We will consider undertaking a parking consultation to increase these hours if it can be demonstrated by residents that there are over 50% of the total households in an area of the zone in favour.

Fed up with shoppers and commuters taking up all the parking space in Broom Park

Following consultation with residents of Broom Park last year, we proposed the introduction of parking controls. We received a number of representations to the proposals which are currently being considered. We expect a decision to be made on the way forward very shortly with implementation provisionally scheduled for June 2017.

It is very difficult to park for Priyas or Post Office, for example, when on the way elsewhere in the car. Is there any opportunity for some EXTRA - say 30 min parking only - spaces where none currently?

We will be undertaking an assessment of Hampton Wick High Street as part of a Corridor Study in 2017. One aim of the study is to consider what might support local business growth. This is considered alongside air quality and other factors. Your comment will be considered as part of this process.

Traffic and Congestion

Officers will be undertaking transport corridor studies in 2017 of the Upper Sunbury Road and Hampton Court Road, and the Upper Teddington Road and Hampton Wick High Street to see how the road can be improved for all road users, to encourage travel by more sustainable modes (walking, cycling and public transport), improve safety and ease congestion.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Freer access into and out of the borough over Kingston Bridge

Bridges are unfortunately constraining points on the road network. Whilst we will raise this matter with the Royal Borough of Kingston, this is largely the result of factors outside our control, e.g. traffic management for shopping centre car parks.

Residents were concerned about speeding near the railway bridge near Hampton Wick station, with the danger that they meet oncoming cars overtaking buses near the station. Residents said that this area should be slowed down. Other residents were concerned about speeding on the Upper Teddington Road

We shall be undertaking a transport Corridor study on the Upper Teddington Road and Hampton Wick High Street in 2017.

Reduce speed limit to 30 MPH until past bus stop opposite Kings Field on Hampton Court Road

We will be undertaking a Corridor study on the Hampton Court Road in 2017-18, and will pick this issue up then.

Stringent regulations to be enforced re speeding - traffic calming in side streets and traffic speed limits to be enforced in the High Street

The Police are the enforcing authority for speed limits.

Public Transport

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

A more frequent and more reliable train service from Hampton Wick to Richmond Town Centre

The new South West Rail franchise may contain specification for increased rail services, however we will not have details until it comes into force in August 2017. We are in regular contact with the train operating company about how best to maximise the service through Hampton Wick and Teddington. We will raise this matter at the next meeting with the Rail franchise.

Some residents mentioned the need for Crossrail 2 links

We are keen to play a part in the development of Crossrail 2 through the borough and are in regular contact with TfL and the developers. Current plans for Crossrail 2 show it stopping at Hampton Wick.

The area to the front of the station is a wasted opportunity space that could be a mini supermarket and/or café for commuters

We have awarded Civic Pride funding to the Friends of Hampton Wick Station to conduct feasibility studies to explore a more welcoming frontage, including separation of pedestrians and vehicles, greening and adjustments to the parking provision for cars and cycles.

Station plans to include green planting and removal of parking areas

Work on station appearance and parking is included in the proposals by the Friends of Hampton Wick Station. Funding for this is dependent on the next rail franchise and train operator priorities pre-Crossrail 2.

Train station facilities are very poor - no lift, poor frontage/access, tunnel floods

We are pressing Network Rail to resolve the flooding issue in the underpass, which is caused by water from the track bed. The close proximity of other more accessible stations mean that there is little prospect of providing lifts at the station before the development of Crossrail 2 in approximately 2030. South West Trains will arrange a taxi service to and from the nearest accessible station for those who need it.

Gated train station so that it is no longer use as free entrance/exit for (mainly teenagers/young people) going to Kingston shopping/clubbing

This is the responsibility for the train operating company. Comparatively low passenger numbers mean Hampton Wick is a lower priority than nearby Kingston, and the station layout and short manning hours mean the hours when the station is manned would not mitigate the anti-social behaviour. However, it may be possible to persuade the Train Operating Company to carry out targeted revenue enforcement at this station.

Loud announcements from the railway station

This is a matter for South West Trains, and residents can raise it with them by contacting their Customer Relations department.

Residents mentioned a number of ways in which the bus service could be extended:

  • A direct bus service to Richmond town centre
  • Bus services direct from Hampton Wick to Twickenham and Richmond via Twickenham Road
  • A Richmond/Twickenham/Teddington bus service to East Molesey or Esher via Thames Ditton

We meet TfL Buses regularly to discuss changing priorities associated with travel pattern changes and new developments, and these routes will be included in the discussion. Any change in route would require assessment of demand.

Residents also mentioned ways in which the bus shelters in Hampton Wick could be improved:

  • The bizarre bus stop and shelter opposite the station being separate could be tidied up!
  • More bus shelters with real time information are needed, e.g. in Hampton Wick High Street and Upper Teddington Road.
  • As a retiree I find the fact that there is no bench at the bus stop outside our station hard for me to stand for long

We shall be undertaking a transport Corridor study on the Upper Teddington Road and Hampton Wick High Street in 2017 which will consider, amongst other things, how to improve provision for public transport users. We will consider these requests when we do the assessment.

Cycling

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Side roads with parked cars in both directions and narrow main roads make cycling hazardous. It is particularly difficult for older people and those with young children

If you could provide us with a specific location, officers will investigate the particular site. Please email carole.crankshaw@richmond.gov.uk. Please clearly describe the location (possibly with a photo), and explain the problem.

More safe cycling routes

There is a Quietway program to deliver these in the village area.

More cycle parking needed on the wide pavement of Kingston Road/Bushy Park Road

We will consider this suggestion for our 2017-18 improvement programme.

Walking

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

The crossing from the war memorial is dangerous due to the speed at which vehicles approach it coming off the bridge

We will be undertaking a study of Hampton Court Road in 2017/18, and this will take into account safety for pedestrians.

There should be a traffic island outside the gates to the Royal Paddocks Allotments for pedestrians to cross

Officers will investigate this when resources become available.

Residents felt there should be an improved crossing between Hampton Wick station and the local shops/bus stops

Officers will consider whether it is possible to bring this into a study taking place on the Upper Teddington Road and Hampton Wick High Street in 2017.

Updated: 23 August 2017