Village Plan for the Hampton Hill area

Your Hampton Hill – Key Issues, Priorities and Opportunities

Community Ideas

Community Links Officers have been working alongside residents, community groups, Council teams and partner organisations since 2014 to help identify and deliver community priorities.

Many initiatives and projects are eligible for funding or part funding through the Civic Pride Fund, and the new Village Planning Fund.

Some ideas may not require funding but can be delivered through partnership working, sharing and collaborating in the community. If you have ideas or know of opportunities like these, please get in touch with your local Community Links Officer Bill Reed:

Phone: 020 8831 6273
Email: william.reed@richmond.gov.uk

Ideas for Hampton Hill

  • Additional noticeboard outside entrance to Bushy Park.
  • Bushy Park to have improved sports facilities for older children in the area.

Community Facilities

In the Village Plan consultation conducted in the summer, we asked residents to tell us which activities and facilities they use for recreation and wellbeing. We received a long list of varied organisations offering a range of services across the village area.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

The United Reformed Church has much to offer as a centre and with its enormous range of activities throughout the week. These need publicising and supporting. At present they are all run by volunteers

United Reformed Church is extending their range of activities and will be assessing what more they can do, both within their resources and in partnership with others in the area. They have been an active partner in the Dementia Friendly Village initiative and are supportive of more joint working with residents and other community groups. If you are interested in volunteering, please emaol them at layleader@hamptonhillurc.org.uk.

As a Grandparent looking after a 15 month old grandson, I would like somewhere to take him to play and for me to meet similar aged local people

Local churches like United Reformed Church and St James’ and private providers in Hampton Hill (e.g. The Little Gym) offer Parents, Grandparents, carers and toddlers opportunities to come together

Old Farmer's Market site

The Old Farmer’s Market site was mentioned throughout the consultation period. Several residents have asked for this site to be used for community purposes. The site is owned by Sainsbury’s and access to the site is dependent on them.

Greenwood Centre

Greenwood Centre was mentioned several times by residents as an asset to the community and needing support in terms of funding and developing new ideas.

The Council’s Community Links team along with the Council’s Sports Development Team has been in conversation with the Centre to look at ways to expand their existing Older Men’s Project and to look for funding from Sports partners.

Hampton Hill Library

Hampton Hill library is open 41 hours per week over 5 days. 109,090 visits were made to this library in 2015/16 and over 66,000 books and DVDs were loaned out.

We are committed to keeping all libraries open, moving one only if better facilities are secured. There are currently no plans to close or relocate Hampton Hill library, which opened in this new site in 2010.

We are aware of the local support for the continued provision of public library services in Hampton Hill. Hampton Hill is a small but busy library due to the convenience of its location on the High Street. Due to its size, it is unable to provide the variety of services found in a bigger library such as Teddington or Twickenham and  therefore concentrates on the provision of core library services  namely loaning books and DVDs, access to public computers and regular community and  children’s events.  

Reference facilities are available at the Reference and Information library in Richmond, along with quiet study space.

Richmond Library Services events and activities are promoted on the local community notice boards as well as in a regular email newsletter and the library events page.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

The library looks run down and dirty and needs to be repainted. Being central to the High Street, this would give the whole High Street a face-lift

The Council leases the space currently occupied by Hampton Hill Library from Albion Property Ltd. It is the responsibility of the landlord to maintain the fabric of the building and the Council is negotiating for the outside of the building to be regularly cleaned.

There are no facilities for people who want to work from the High Street e.g. coffee shops or restaurants with Wi-Fi facilities

Hampton Hill Library does offer fast, free access to a Wi-Fi service which is available to anyone wishing to visit the library.

Art and Culture

The Council’s Cultural Partnership Strategy(pdf, 304KB) has a vision for Richmond that, by 2019, it will be even better known for its outstanding public spaces and river environment, world-class heritage and sports facilities, historic buildings, high quality cultural opportunities and as a place where all residents can benefit from participation in the cultural life of the Borough.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Make a place where people come for facilities - sports, arts, etc., but Hampton Hill does not have a big enough 'draw'

Opportunities for pop up gallery and exhibition spaces are welcomed – this could form part of the annual Arthouse Festival or other initiatives depending on resources available.

More activities in Bushy Park. There isn't much choice in the way of facilities to hold leisure/culture events. The Hampton Pool has some input but I believe they are independent from the village as far as support goes and I don't feel that the wonderful park is used enough as far as events go

Bushy Park is managed by Royal Parks. Friends of Bushy and Home Parks run activities in the Park, so please share these ideas with them. The Arts Service will continue to consider Hampton Hill as a location for events including possible pop up shops/outdoor events and can provide advice for how arts can take place in non-traditional performance spaces including the high street.

An events committee for Hampton Hill. It would be nice to have more community events planned. It is difficult to get a community feeling going. More annual events for everyone to come together e.g. Easter parade or Remembrance Day parade. Carol singing around a central Christmas tree would be a nice idea too

The Council will continue to consider Hampton Hill for any future arts events and activities including possible pop up shops/outdoor events and can provide advice for how arts can take place in non-traditional performance spaces including the high street. The Arts Service supports the idea of an events committee for Hampton Hill. We can encourage local arts and culture providers and organisations to ensure that children and young people in Hampton Hill have access to a wide range of affordable activities.

Hold a mini - local market?  Stalls, once a month on high street to encourage enterprise and communication

The Arts Service can provide information on examples of how to run artisan or art markets.

The Council could provide greater visibility and publicity for local community events and initiatives

The Council’s Community News is a self-service facility where community members can upload their news stories and advertise events on  the Council’s website.

Sports and Leisure

Please visit the Sports pages for more information on sports in the Borough including information on sports and exercise for disabled residents of all ages.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

It would be lovely to see Bushy Park's use adapted to encourage more young people and adolescents into the park to include tennis courts, basketball courts, bike tracks, skateboard park, etc. It may also help them meet people from their area (given the large catchment for many schools and that their school friends often do not live in the same area)

Bushy Park is managed by Royal Parks and not by the Council. Please get in touch with Friends of Bushy and Home Parks to share these ideas.

There should be nice club for elder and young people for Yoga and other activities like stretches

Although not in Hampton Hill, Yoga does take place at both Hampton Sports and Fitness Centre and Hampton Pool. In addition there are other fitness classes that also take place at these two venues.

Sports facilities which the general public could use during the day

This is a challenge as our dual use sports and fitness centres are based on secondary school sites and such are only available after school and at the weekends. However, there are several community venues that offer fitness classes such as Hampton Pools, Greenwood Centre and activities in Bushy Park such as Health Walks.

Lack of leisure options

The wider area has a great range of facilities including Hampton Sports and Fitness Centre, Hampton Pool, Bushy Park, Carlisle Park, Hampton Common, Hampton Youth Project and a number of sports clubs.

Children and Young People

The Children and Young People’s Plan and Needs Assessment(pdf, 923KB) sets out the direction and goals for the Council and its strategic partners, covering all services for children and young people up to the age of 19, and up to the age of 25 for care leavers and young people with learning disabilities.

Achieving for Children is a community interest company, wholly owned by Kingston and Richmond Councils, set up to deliver their children’s services.

All services related to Children and Young people based in Richmond can be found on the Children and Family Care page. The Leisure and Youth Card gives young people access to our sports and fitness centres. It also entitles you to discounts on sports, fitness and other youth activities.

Achieving for Children’s Local Offer is a website providing information on local services and support available for families including children and young people aged 0 - 25 years with special educational needs or disabilities.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

There were many comments from the community regarding a safe place for teenagers to meet in the day and the evening, which would include opportunities for activities, such as running a café for themselves and others in the community

If a community group or an individual would like to start this process, Community Links Officers are available to support this. The Council’s Civic Pride Fund could potentially support this and the Council’s commissioned service Community Connections Richmond run by Richmond CVS and RACC can support volunteering and organisation development.

There are several community-run youth services nearby in Hampton such as MTV Youth Club, Hampton and Richmond Football Club, Hampton Baptist Church, and the YMCA White House.

Hampton Youth Project has been a popular youth centre in the area since 1990. Built in a converted coach depot on the Nurserylands Estate it offers a wide programme of activities for young people. The centre has an indoor sports hall with a 30ft climbing wall and indoor archery. There is also a youth café, social area and music/recording studio. The centre is fully accessible.

Hampton Pools has activities focused on young people such as a gym for 13 to 15 year olds and lifeguard training.

We have a great Scouts hall but there is a long waiting list to get local children into Scouts

The Scouts have long waiting lists as they do not have enough adult volunteers to extend their services. If you would like to volunteer please get in touch with your local Scouts Group to learn more about the process of becoming a volunteer.

Health

We are committed to working in partnership with GP Practices and other health services, and the voluntary sector to develop joined-up services for local residents.

Making Richmond a Dementia Friendly borough

We are leading Richmond Dementia Action Alliance (RDAA)  - a network of 79 organisations based in, working in, or providing a service for residents in the borough. The purpose of this alliance is to help local businesses and organisations to contribute towards a more dementia friendly borough. Look out for the nationally recognised dementia friendly logo in local business, shops, organisations and community groups.

For more information contact DementiaActionAlliance@richmond.gov.uk.

Shaping joined up primary care services

The NHS, Richmond CCG and Richmond Council have also developed a Joint Primary Care Strategy that sets the direction for services in Richmond. The purpose of the strategy is to ensure that primary care is providing accessible, pro-active and co-ordinated care for residents closer to home.

The strategy will improve access to GPs overall through GP 'hubs' providing extra GP clinics from 8am to 8pm. The initiative is linked to pharmacies and the voluntary sector to provide support within communities. The Council has worked closely with all partners to support this project. An appointment is guaranteed on the same day for children aged 5 or under.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Encourage older people to come out more. I am involved in a number of community activities but to engage more people we need to connect with younger people and also make participating very accessible for all age groups

Older people, particularly those with dementia often experience loss of confidence to access their local communities. The Dementia Friendly Villages programme is designed to support local organisations to become more dementia friendly, through making small practical changes and increased awareness amongst staff in shops, banks and the post office. A Dementia Friendly Village will be more inclusive to everyone including older people.

The Council hosts its Full of Life fair, a celebration of older residents in the Borough. In 2016, this fair was attended by 1200 residents and carers. Over 75 stalls attended this year including Neal’s Yard Remedies, SilverFit, London Fire Brigade, and a number of day centres, offering useful advice, information and freebies to attendees. The event was free to attend with complimentary tea, coffee, cakes and lunch for guests.

Richmond Libraries offer many activities for all age groups such as Try before you buy a Tablet, Gardening, Book sharing, and Work Club .

Greater activities in the local area. Working together alongside church communities, charities to provide a better community service for residents

The Council’s Community Links team is working with local groups to improve connectivity within the village area, including the Greenwood Centre, Hampton Hill Association, Hampton Hill Business Association and local Churches. The Council is also working with GP practices and community organisations to improve the information available to residents who are lonely or isolated, helping them access community services available in the borough, for example an art class or a sports club.  Soon local GP practices will be able to offer “community prescriptions”, introducing residents to the wide range of community activities that are available in the borough.

Loneliness is a huge issue for some but most people keep themselves to themselves

Council and health service staff can receive this training – called ‘Making Every Contact Count’ – to ensure that they have the knowledge and skills they need to give good advice and information to residents. These courses are designed to enable staff and volunteers to develop the essential skills needed to identify people who could benefit from additional support, raise the issue with them and refer that person to the appropriate services.

The training doesn’t take extra time or skill; it is about providing access to what is on offer in Richmond. The topics addressed are:

  • Addressing Loneliness & Isolation
  • Accessing New Technologies
  • Introducing Active Travel
  • Promoting winter warmth

Voluntary sector and community groups can sign up online.

Not enough support for people with mental health issues. Difficulty in getting a GP appointment

There are primary care hubs which are GP surgeries working together to ensure that GP appointments are available for patients, irrespective of their mental wellbeing, from Monday to Saturday, 52 weeks a year.

More local support for mental health e.g. somewhere like the Maddison centre in Teddington but without the constant concern that it will be closed

Funding for improvements at the Greenwood Centre. More thought and opportunities into providing support for people with mental health issues - local support

Response to both points above: Richmond CCG and Council have continued to invest in community support for mental health over the past two years. This has included additional resources for the home treatment team, and additional support for people using primary care and for people experiencing a mental health crisis.

Richmond CCG and Council are working together to design and develop integrated services which will support people to stay in their communities and focus on the outcomes local people have told us are important to them. As part of this work we are continuing to work with people who use services and their carers to design services for the future. Our aim is to have in place in 2017 a contract which focuses on how services deliver the outcomes local people say they want.

Parks

We have the largest area of public open space per head of population of any London borough. We have developed a number of plans to ensure the quality of our parks remains high. To see these plans, and for an update on all parks improvement works that are being carried out in the borough, view the Parks Policies and Plans page.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

More play areas for young children

Due to lack of council owned green spaces in Hampton Hill we have no opportunities to create more play areas for young children at present but we have recently opened a new woodland play area in nearby Fulwell – Strawberry Woods.

We have the Longford River on Windmill road but with no proper access from the public. It would be really nice to make more of a feature of this river where people could feed the ducks or walk or sit alongside the water. The water way at the end of Windmill road always looks a mess with litter thrown in the river. This could be made much more attractive with some care

Sections of the Longford River are privately owned making access to the public difficult to achieve. The remaining sections are under Royal Park’s management, not the council’s.

Hanging baskets along the main High Street

We already have 15 lamp post collars along the High Street.

Facilities such as Holly Road scout hall, Holly road open space and similar could be opened up to be used for other uses. Holly Rd Rec should have more facilities for children like Hatherop park (football/basketball court)

Holly Road Recreation Ground is open for all, all year round. We consulted on introduction of a Multiple Use Games Area for football and basketball in 2013 but it was not supported.

We have the fantastic park behind the wall (Bushy Park), let's shout about it. Wouldn't it be great to improve the access to that gate, visually and safety wise?

Bushy Park is managed by Royal Parks. Please get in touch with the Friends of Bushy and Home Parks with your ideas.

The horse trough which is now used as a flower bed on the top of Park road is a lovely feature. The location is a little tucked away however. It would be lovely to have more of these in a more public place

We endeavour to install hanging baskets/barrier troughs horse troughs across the village and encourage local business/locals to get involved in our Richmond in Bloom activities. For more information contact parks@richmond.gov.uk.

Trees

Richmond Council has adopted a Tree Management Policy, the purpose of which is to safeguard trees both within public and private property. Where trees have to be removed for safety reasons we aim to plant a replacement in the same location.

Residents are able to make requests for new trees to be planted. Any requests will be added to a list of sites that are surveyed in order to establish whether tree planting is suitable.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Proper tree maintenance in Burtons Road (near Wellington Road). We have a lovely road surface in Links view road, but the section on Burtons road going to Wellington on road isn't good and there is someone living on that street who is a wheelchair user

The trees in Burtons Road have recently been surveyed, recommendations for work were made, and the work was completed at the end of Summer 2016.

Care of personal properties over-hanging trees onto pavement areas where it becomes difficult to walk on pavement and trees overhanging other people's houses, thus reducing light

During the spring of 2016 trees in this village were surveyed by Arboriculturalists who made work recommendations to address issues posed by trees (such as low-hanging branches and close proximity to property); tree work has been completed at the end of Summer 2016.

Removal of trees fronting Clarence Home, Hampton Hill. There are overgrown holly trees that conceal a listed building, the oldest in the High Street

The planning application of Clarence House Preparatory School has been approved. The overgrown trees will be replaced with sweet gum.

High Street and Commercial Centres

Recent land use data from summer 2016 suggests that Hampton Hill Village has five empty shops. This makes the vacancy rate about 3.8% - significantly less than national average. The Council provides funding to the Hampton Hill Business Association to support them in organising functions such as the Summer Fair and the Christmas Switch On Event for the High Street.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Too many charity shops, there’s a limit to the range of customers likely to come to the area because of the lack of range of shopping and eateries. This is a pity because Hampton Hill has the potential to be a very affluent, bustling and fun place to live

Many things influence which shops appear on a High Street, including the location, customer base and traders’ individual preferences. Although the Council has limited influence on the mix of shops, it helps to make the High Street an attractive place to invest by maintaining the environment and providing funding to support local activity, alongside that raised by local businesses. This is what is happening with the Uplift work complemented by the Hampton Hill Business Association’s work with the Town Centre Manager, a post that the Council helps to fund.

There were dozens of comments around the empty space that used to be the Farmers’ Market. Residents would like it to be occupied for community use and for pop-up shops or artisan markets.

This site is not owned by the Council but by Sainsbury’s. As residents complained about the state of the empty windows, the Council has recently enabled the installation of decorative temporary shop hoardings in the building. Use of vacant space is encouraged providing that the new uses comply with planning policies.

Some new businesses that have come into Hampton Hill recently include Paws for Coffee; LV Hair and Love4Lighting.  Others arrivals in the High St later this year will include the Skin Clinic; a new Indian restaurant  and an accountants office.  

The Council is giving support to the Hampton Hill Traders Association via the Civic Pride Fund to the installation of two mosaic plaques – one in Cricket Lane near the entrance to Bushy Park and the other one in the High Street near Clarence House.  

Reduce the rents so that businesses will be attracted to the High Street

We do not currently set business rate levels, only collect them. Landlords set and collect rent for properties.

Good local shops with decent and sympathetic frontage and not the garish temporary looking signs that abound

We provide shop front design guidance(pdf, 2637KB).

Not giving planning permission for pubs/shops to become housing as these places make a community

Changes to permitted development rights introduced by Government have allowed for changes of use from pubs and some shops without the need to apply for planning permission. However, wherever we can, we will continue to protect shops from unwelcome conversion where appropriate. The Council has strong planning policies to protect local shopping where it is needed.

In May 2013, the Government introduced a permitted development right to allow change of use from offices to residential, and in such cases planning permission is not required. Across the borough, there has been a significant loss of offices as a result of this permitted development right. In response, the Council made two Article 4 Directions to restrict this right. This means that in those areas to which the Article 4 Directions apply, planning permission will be needed for such development and the Council can properly determine each proposal. The Council is also in the process of reviewing all of its existing local planning policies, with a view to giving offices much stronger protection.

As a local business there needs to be more incentive and support to meet high rates. We are unable to meet supermarket prices and struggle with high rents, there should be a reduction in business rates to independent traders or help with rent like a business credit tax similar to family credit for working parents

The Council does not set business rate levels but only collects them.

There were several comments from residents wanting ‘Welcome to Hampton Hill’ signs

The current policy is to have ‘Welcome to’ signs at the borough boundaries, but to distinguish local areas with subtle changes in paving, street furniture rather than have local signs as well. The area name is also on street nameplates.

Recycling and Street Scene

Issues around fly tipping, street cleaning, street lighting repairs and recycling and waste can be reported online or via Customer Services on 020 8891 1411.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Ideally the pavements outside the shops would be clear of charity shop wares spilling out which is currently an eyesore

Wares on private forecourts cannot be controlled by the Council. If the goods are placed on the public footway then they would need a street trading licence. Any queries should be directed here.  

More patrols to control the amount of dog dirt along Windmilll Road

The Council will ensure an officer patrols Windmill Road. Generally, the Council requires additional intelligence concerning the approximate time the fouling is occurring.

Housing

The Council expects a further 85 affordable homes (rented and shared ownership) to be completed across the Borough in 2016/17. Funding will continue to be provided to support opportunities for additional affordable housing in 2016-2021 and the Council will be disposing of some of its assets for development for new affordable housing.

Thus where affordable housing is delivered in the Borough the Council seeks to ensure that rent levels comply with our Tenancy Strategy and that those living or working in the Borough on lower household incomes are prioritised for the sale of shared ownership homes by applying our Intermediate Housing Policy Statement.

The emerging Local Plan Review identifies key sites of particular importance for ensuring there is sufficient land for employment, retail, housing and social infrastructure.  It identifies St Clare Business Park as a locally important industrial land and business parks with a focus on protecting existing industrial estates and business parks.  

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

More affordable housing and fewer extensions being built

The Council expects a further 85 affordable homes to be completed across the borough in 2016/17. Funding will continue to be available to support appropriate opportunities for additional affordable housing in 2016-2021 and the Council will be disposing of some of its assets (land / property) for development for new affordable housing.

More young families able to afford living in the area

The Council supports housing associations to deliver shared ownership homes, which can assist those who cannot afford to buy on the open market to get on the property ladder.

Where affordable housing is delivered in the borough the Council seeks to ensure that rent levels comply with our Tenancy Strategy(pdf, 54KB) and that those living or working in the Borough on lower household incomes are prioritised for the sale of shared ownership homes by applying our Intermediate Housing Policy Statement.

We are not an ancient centre but a thriving modern community and need to have the courage to develop new ways of being community - e.g. sheltered  housing, opportunities for refugees, homeless support

The Council has also carried out a needs assessment(pdf, 1404KB) regarding retirement housing.

If the aim is to produce low cost affordable homes then you will most likely compromise on design aesthetics and quality materials which will not be in keeping with the area. Scale of developments is also important the area has a village type character which most residents like. Large / dense developments are not in keeping and should be avoided

There are adopted Local Plan policies to assess infill development, to ensure that meeting the need for new housing does not lead to development that adversely impacts on local character and established residential areas, and seek compatibility with the existing streetscene and materials appropriate to the local character.

I feel that the recent spate of offices turned to flats with no affordable accommodation is unacceptable. I worry that when these are fully occupied the high street will become so busy with cars

The loss of employment space due to permitted development rights is a major concern and Article 4 Directions are in place or proposed across certain parts of the borough to remove permitted development rights in order to protect against further loss. The emerging Local Plan Review sets out a strengthened approach to the protection of employment land, including a new draft policy on the loss of offices and designation of key office areas.

New developments should focus on 'affordable' housing, not so-called 'executive' stuff and certainly not gated developments

Local Plan policies seek the maximum reasonable amount of affordable housing, subject to viability, and aim to provide for different levels of affordability.

Hampton Hill High Street Uplift

Good progress has been made on the uplift scheme in Hampton Hill High Street. Footway works are approximately 70% finished, and street lighting improvements are complete. Works will be halted in order to support traders during the Christmas trading period, except for the area around Holly Road. They will then recommence from  9 January 2017.

Resurfacing of the main road will take place in March, and the 20mph zone will be introduced once the resurfacing is complete. Works will finally end in April 2017.

View full details of progress so far

Transport and Congestion

Officers will be undertaking a corridor study in 2017 of the Upper Sunbury Road and Hampton Court Road as well as the High Street (between the southern extent of the current Hampton Hill Uplift scheme and the Upper Sunbury Road) to see how the road can be improved for all road users, to encourage travel by more sustainable modes (walking, cycling and public transport), improve safety and ease congestion.

We have identified A312 Uxbridge Road as one of 13 priority corridors (C13) for holistic improvement including the reduction of collisions, improved provision for pedestrians, cyclists and public transport users, and enhanced air quality and public realm. A brief for this work is presently out to consultants and a funding bid submitted to TfL for funding in 2017/18 and 2018/19.

The Hampton Hill High Street Scheme will improve traffic flow and safety by moving the parking from the roadway, improving traffic flow. Speed limits will be reduced to 20 mph, making the area safer.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

The road outside Carlisle school is always congested due to the roundabout, as well as Hampton Hill high street because of the traffic lights and parked cars near the Park Place bus stop preventing two lanes of traffic

As part of Cycle Quietway proposals, the Council will also be investigating improvements to the Broad Lane/Uxbridge Road junction.

There are too many speed humps and too much digging up of the roads around the area. I am not referring to now but gas, water and roadway services seem to be always digging us up!

The Council has a policy on speed bumps.

There have been many projects in this area (mainly old water main replacements) and some serious leaks. Working with the utilities, officers try to co-ordinate streetworks, but this is not always possible, especially in the case of emergencies

Improved access to rail would make a massive difference to many people who live here who have long commutes into London, plus would have Hampton Hill a more attractive place to live for prospective buyers

Increase the number of trains to Fulwell

South West Trains is responsible for setting the timetables for this line. Officers will raise this request with SWT.

The number of residents travelling by bus to get to a station has increased a lot and the buses are always packed. Improved public transport: Some routes very busy

TfL and Network Rail keep route capacities and frequencies under regular review. If there is a specific route that is of concern, officers can raise this with TfL/Network Rail.

Need for a train station!

Transport for London and the Department for Transport are responsible for rail improvement policy. A new station would come at significant cost, and a suitable site is likely to be difficult to find due to the land take requirements. However, officers will raise this with Network Rail.

Extend the 267 service to the High Street, then return via A312 and Park Road. A direct service to Twickenham Station again

There are some areas of Hampton Hill and Hampton that are badly served by public transport. Given the numbers of elderly people in the area this is a matter that needs consideration. If public transport is readily available it should cut down on the use of cars. This will benefit health for all

If there is a particular area of Hampton Hill that residents feel are insufficiently served by public transport, Officers will raise this with TfL.

Buses at peak times are too infrequent and often crammed by the time they make it to Hampton Hill High Street having picked up a lot of passengers in Hampton before reaching Hampton Hill

One of the causes of buses being crowded is delays affecting the service. A key objective of Hampton Hill High Street scheme is to improve journey time reliability of buses, helping them keep to schedule. The R70 will benefit from the changes on the High Street.

Parking

The Hampton Hill High Street scheme will move the parking onto shared space bays on the footway to allow more space for oncoming traffic to pass. Bus stops will be upgraded as part of this. The area will be a 20mph zone and there will also be raised pedestrian crossings.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Only one side parking

Restricting parking to one side of the street would not be supported by businesses on the side of the High Street from which parking was removed. The Hampton Hill High Street scheme will move the parking onto shared space bays on the footway to allow more space for oncoming traffic to pass.

Cars park on the existing cycle lane on the roadside between Uxbridge road traffic lights and the outdoor pool. I am therefore unable to use the existing cycle paths, so I question the value of adding more unless you stop cars from parking on the existing ones

Officers will review this cycle lane to consider whether parking in the cycle lane should be restricted during certain hours.

Walking

A new signalised crossing with raised humps at crossings and a 20mph zone to reduce driving speeds is going to be installed outside the Hampton Hill Medical Centre on the High Street as part of the High Street Improvements.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Footpaths and crossings should be regularly maintained and when dug up by gas, broadband, water board companies then repairs must be as good as before - therefore inspection needed

The company responsible for digging up the road/footpath must leave the site in a safe state, once the work is complete. The company has six months to enact full repairs. If this does not take place, the borough can consider issuing penalties.  If a specific location or locations can be provided, officers can investigate.

Hampton Hill High Street seems to have enough safe crossing points

We have had a number of requests to improve the crossing points on Hampton Hill High Street and in response to this we are improving the crossing facilities, as well as taking measures to improve traffic flow.

Making the narrow pavement beside Snellers feel safer for pedestrians as buses and cars come very close

Officers investigated this as part of the Hampton Hill High Street scheme but judged that it is not possible to widen this part of pavement because of need for road-space to accommodate large vehicles turning left out of Hampton Road into the High Street.

Speed count down traffic lights at Park Road/High Street

TfL will be undertaking signal modernisation, which typically incorporates pedestrian countdown, as part of the HHHS scheme.

No cyclists on the pavements, please. Signage to that effect. Properly enforced

Enforcement against cyclists on the footway is a police responsibility. The Council will be working with the police to run a number of regular enforcement activities at key junctions around the borough.

Safe crossing point on Park Road St James/Cranmer end.  If you have ever tried to cross at peak time with children on foot and one in a buggy you will know how hard it is to see around the lovely street trees and be seen by cars whizzing along.  There is no genuinely safe point other than the high street and there are many children going from the Burtons area to Hampton Hill Juniors, Carlisle, Lady Eleanor Holles each day who have to hope that cars will slow for them or cower in the central reservation with cars going each side before a break in the traffic to make the second half of the crossing

Officers will investigate when resources permit.

Incomplete works on Windmill Road are hazardous

We have asked an engineer to inspect Windmill Road and the surrounding roads to see if any works are required.

Cycling

Richmond’s cycling vision is to get more people cycling more often by making cycling easier, safer and more integrated.

The benefits of cycling for health are well known, but they also extend to the wider community - reducing road and public transport congestion, in turn reducing noise, improving air quality and providing health and wellbeing benefits.

The borough has one of the highest proportions of people cycling in London (7% of journeys in the borough are by bike). However, there is still more that can be done to inspire people to cycle and make it safer for all, so it's important that the borough has a clear plan on how we intend to support and encourage growth in cycling over the next ten years. The Council is consulting on this strategy in Autumn 2016 to propose improved cycle networks across the borough.

There is no space for dedicated cycle lanes on Hampton Hill High Street but with parking more formalised as part of the Uplift, cyclists will not be required to ride directly alongside parked vehicles (so reducing the risk of being hit by opening doors) and should not be delayed by large vehicles yielding to oncoming traffic. Traffic speeds will be reduced to 20 mph as part of the scheme.

Your comments

We have addressed any comments or questions that we have received from residents during the village planning process.

Lower Road - gate to Bushy Park. Improve ground surface to compacted grit/ gravel, as opposed to muddy puddles and deter dog poo!! Also improve pavements for buggies, pedestrians, children on scooters and bike. Presently very uneven and hazardous

Officers will raise this with the Royal Parks who are responsible for the gates and accesses into Bushy Park.

More encouragement for children to walk to school. There is so much traffic at drop off and pick up that drivers could be motivated to walk or cycle more

Officers encourage all schools to develop School Travel Plans which set out how they will encourage their pupils to walk or cycle to school.

Safe cycle route from Hampton Hill gate of Bushy Park to Broad Lane Hampton (eg via a Toucan at the Uxbridge Rd junction)

We have consulted on a new, borough-wide Cycling Strategy, in 2016. This will include a proposed network of cycle routes. One of these routes is a Quietway from Kingston Bridge, through Bushy Park to Hampton, via the HHHS / Uxbridge Road junction.

More, and more prominent cycle parking should be provided, including dedicated crossovers and access points.

There will be a complete review of cycle parking requirements along the entire Hampton Hill High Street.

Updated: 4 October 2017