Report a fault with a street light

Use this form to report a fault with a street light.

Repair of lighting on Hampton Court Bridge

The cable fault has now been fixed. Temporary street lights have replaced the ornate lanterns, which have been removed for refurbishment and are due to be replaced in October 2016.

Before you start

You should report any fault relating to a Red Route (A316 or A205) directly to Transport for London (TfL) - any reports we receive will be passed on to TfL along with your contact details.

If a street light or lit sign is dangerous or could cause physical damage, for example:

  • Leaning/fallen
  • Inspection door missing
  • Wires exposed
  • Smoking/sparking

Do not complete this form, but contact us immediately on 020 8891 1411, 24 hours a day.

Do not attempt to help by covering up or touching the wires, and warn children to keep away if necessary.

You will need

  • The location of the faulty street light You will be able to select the street light and view information about it on a map.
  • To identify the damage or problem.
  • To upload any pictures you may have of the problem.

What happens next

Our street lighting contractor will aim to inspect and repair the fault within 5 working days, although electrical faults may take longer.

We may contact you for further information if you provide contact details.

Start my report

Short - this form shouldn’t take long to complete.

Updated: 9 May 2016