Use this form to report a fault with a street light.
Surrey County Council and Richmond Council are working together to arrange the replacement of unsafe electrical supply cables. It is hoped that repairs will be completed, and the lights switched back on, within 3 months.
You should report any fault relating to a Red Route (A316 or A205) directly to Transport for London (TfL) - any reports we receive will be passed on to TfL along with your contact details.
If a street light or lit sign is dangerous or could cause physical damage, for example:
Do not complete this form, but contact us immediately on 020 8891 1411, 24 hours a day.
Do not attempt to help by covering up or touching the wires, and warn children to keep away if necessary.
Our street lighting contractor will aim to inspect and repair the fault within 5 working days, although electrical faults may take longer.
We may contact you for further information if you provide contact details.
Short - this form shouldn’t take long to complete.
Updated: 29 April 2016